it's so sad but i'm going to tell you what happened to my chanel classic flap and every
single detail leave me a comment down below to let me know what do you think and what would you do if
you were me and let's get right into the video so you might know i got a chanel classic flap
in the white color and the champagne gold hardware in the caviar leather from the 22c
collection and i unboxed this bag in last november on my youtube channel if you want to know all the
details about that bag i'll link the video down below for you to check it out after this video
and if you know that how much i love this bag which i mentioned multiple times on my youtube
channel like i featured it in my wishlist video and also in my chanel collection video
and i mentioned it's my favorite bag and i just love it so much i'll leave my chanel collection
video down below for you to check it out as well when i bought this bag it was definitely brand new
and i checked the carefully in the boutique and even at home and i found there were some dirty
spots like black stains on top of the leather strap but i didn't think too much of it i was
just thinking that oh it could be just possibly it got dirty so i was able to wipe out the black
stain and the dirty part on the leather strap when i bought it so i didn't think too much of it
but what happens is during the past few months i noticed that if i wipe out the black stain
after i put the bag back in my dust bag after i'm not using it the black stain comes back
again in a different spot then i have to wipe it again and every time the black thing
comes back and also the black stain come back in different positions of the leather strap
i just feel like it's so weird at the beginning i was able to use the leather conditioner that
i mentioned to you guys to wipe the the black stain off from the leather strap the chain part
but after a while that i just was not able to wipe it off anymore it's a really good leather
conditioner recommended by my chanel SA and i have been using all my chanel bags and i definitely
think it's a good one and no issue at all and i'll link the leather conditioner down below for you if
you're looking for a good one the problem is not the leather conditioner the problem is the bag
and i was really puzzled because i never ran into anything like this before in the past and
just couldn't figure out what it was then i just opened up the bag examined it again carefully i
just keep thinking about it what could it be i finally understand that what happened where the
black stain came from so basically the hardware in these circles of the grommets are all rusty
i don't think i ever paid attention to this part when i examined the bag when i just got it
now i finally understand where the black stain came from i know for sure the grow mats hardware
are rusty is because when i use q-tip rub against these hardware i got a lot of black stain out it
looks exactly the same as the one on the leather strap the other thing is every time when i see the
back the black stain is in different part of the leather strap it's moving and the reason is moving
is because when i store my bag tuck the strap in it's always in a different part of the leather
strap was in contact with the rusty hardware that's why the black stain was all in different
area i also compared this grommets part with all my other chanel classic flap none of the other
chanel classic flap look like that and they would all not rusty at all so i know something
is wrong with this classic flaps hardware so then i started taking some photos and videos
but at that time i already wiped out a lot of rusty part of the grommets which i should have
taken video or photo a little earlier the black stain were way worse and the rusty part was worse
too i regret not examining the bag helpfully when i just received the bag so the first thing i did
was i called the chanel 800 number on their website just to reach out to their customer
service told them basically what happened and the customer service was really nice and they said
oh yeah don't worry about it based on what you described to us it sounded like a defect and
any bag that purchased fun chanel brand new are entitled to two year factory warranty and you
should take this back to your closest the boutique and it will have people to sort this out for you
so then i took this back to the san francisco boutique and asked them to take a look at the
bag it wasn't my SA it was another SA after she take a look at the stain that i described to her
and she mentioned to me that she thinks the problem is how i store my bag and that there's
some humidity issue in my home where i store my bag and i was telling her that when i got the
bag i already saw the black stain i just didn't know where it was coming from i later on noticed
the rusty hardware then i knew what the reason was i just didn't know and also the other reason
i don't think it's my home issue is because none of my other chanel bags are having similar issue
and they were way older my classic flaps are totally fine i know for sure it's a defect
functional on this bag at least so the store manager walked out and also examined the bag and
she had one of her specialists examine the bag as well and after that she told me that she can't
make any decision either way whatever they decide to do in the end she will have to take the bag to
send in the repair department for them to do an assessment which cannot be done locally in the
san francisco boutique so we'll have to wait and the repair department will examine the bag to see
if it's truly a defect or is something that i did cause the the situation the store manager told me
that no matter how they handle this in the end either way i will have to send
this back for the repair department to assess the back first and to determine the next step so
i had no option but to leave the bag there and for them to send it in and usually it takes a
few weeks but they told me it could take up to 10 weeks based on the current situation because
everything is kind of slow and delayed i asked the possible ways of handling this and they said that
after they assess the bag and if they determine this bag is not a defect and it's my fault they
absolutely not gonna do anything because i store the back wrong if it's their defect that what
they will do they will replace the grommets the hardware part and also replace the entire shoulder
strap because the shoulder strap is pretty much ruined by different stains from here and there and
a lot of them are not able to get clean or removed anymore they will replace the shoulder strap as
well and i asked the possibility that for a full refund not that i wanted to get a refund because i
love this bag so much but they said that you know i'll never do refund which i also know and
understand but i thought i just asked anyways they said that if they determine it's their fault and
um if they feel it's okay maybe the manager can try to see if they can get approved for a store
credit but either way they will have to assess the bag first to make sure it's not my fault
so the sales associate handled this issue that they looked up my profile when she processing the
repair for me and she said to me oh my god you bought two things last year from us and both items
have quality issues and i was like oh wow i if he she didn't mention that i didn't even realize that
but after she said that i was like hmm i actually bought another pair of shoes which i unboxed with
you also on my youtube channel also have quality issue i'm just like so surprised that i only
bought two items from chanel in 2021 and both of them are having quality issue how rare the chances
is that and i would love to hear your experience about chanel's quality lately have you bought
anything do you have any quality issue leave me a comment down below to let me know you may know
that i love chanel and from my own past experience i have been buying chanel for many years
and i know that their quality is not the best so i always try to examine carefully when i buy
a classic flap or any bag that inside out to make sure that i'm not missing any details
but unfortunately this time i overlooked it and i totally didn't think of to examine the grommets
of the hardware it's just not something that i have ever think of one thing i can tell you is
that i am really disappointed because that this classic flap last year i bought i spent almost
ten thousand dollars on this bag and i think the retail price is eight thousand eight hundred
dollars and after tax if i remember correctly it was probably like nine thousand six hundred
dollars so like almost ten thousand dollars and i just feel like that if this is what i get out of
a ten thousand dollar bag the quality is totally not acceptable i'm also really disappointed at how
they handle this instead of admitting that it's their defect that they accusing me not storing
their bag properly where all these other chanel classic flaps that i bought in the past or stored
in the same way and same place they all don't have any issue honestly after the assessment even they
replaced the hardware and also they replaced the entire shoulder strap for me it doesn't feel the
same it's a brand new bag that i bought it has already gone through the repair process
how does that make me feel right and also i paid so much money on this bag and i just don't feel
the same about this bag anymore at the end of the day i understand all the bags will be used
all will all used to some degree right but i just don't feel it's right for me to experience this on
a brand new chanel bag another option is that if i really let this bag go i feel like part of me is
like when i will be able to get the same bag there are two things one is chanel does not produce
this white bag every single season so i will have to wait but when right
if i continue to wait i might be able to get it one day in a two three years time frame but
the only thing is that you know how they constantly increase their prices
by the time i wait until i get my new classic flap at that time i might not be able to get this with
a thousand eight hundred dollars price retail anymore they will increase their
price every single year and i'll have to pay over ten thousand dollars on this classic flap
at that time do i want to pay over ten thousand dollars on this classic flap despite how much i
love it i'm not sure i have to really think about it at that time right so there's many
things to think about in this situation so you can see my dilemma here right but either way
they asked me i have to drop off the bag for the assessment so that they can determine that
what would be the next step and they will ask me and what i wanted to do and now we can talk about
what will be the final process honestly i really don't know what to do in this kind of situation
do you think after the assessment i should try to get a repair or do you think i should try to get a
store credit to get something else in the future i don't know what's the best thing to do and if you
experience something similar in the past or anything you would like to share i would love
to hear your thoughts just leave me a comment down below to let me know and also i'll keep you guys
posted let me know if you would like a follow-up video on how this thing is going and how it's
handled in the end um let me know so that i can work on the video to make sure to share
all the details and anyway thank you so much for watching and i'll see you guys soon bye