Hi everybody, Billy from Billys Bike Adventures. Thanks for tuning in today and watching the video.
So the beginning of June I was looking to purchase a new helmet, just starting to find a couple of
issues with the Arai Tour X4s, what I ended up purchasing was this. This is the Airoh
Commander. Absolutely gorgeous looking helmet. Now there is a card up top if
you are interested in knowing a bit more about this helmet have a look at that card that will
tell you all the information that you need to know. Now the reason I purchased this is,
as I say, a couple of issues with the Arai Tour X4s and what that means now though is
that my comms unit that I have for those won't actually fit into the Airoh Commander because the
the Sena 10U is specifically designed for the Arai Tour X4s so that means now that I have got
to get a new comms unit. So I started my search at the beginning of June and something caught
my attention. A new product from a new company that I have never heard of before and and the
reason that it caught my attention is because the innovation, the brilliant innovation around this
particular product. So much so that I actually went ahead and purchased this product. That is
when my problems started actually from the moment I purchased. If you want to know what product it
was, what company it was and what the solution was that I found, keep watching and let's get into it.
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Now the product and company that I found was a company called Domio Sports and the
product that they had is a product called the Domio Pro. Now this is a bluetooth comms unit
that has no internal parts and when I say no internal parts this is internal to the helmet.
Everything sits on the outside of the helmet and the innovation by this behind this is what
really caught my attention. So let's take a look at what the product actually is and what it does.
We are Domio Sports, the company behind the top rated helmet audio system, Domio. After having
successfully launched and shipped our first product worldwide, we are here with our second
product, the all-new Domio Pro. The inspiration behind Domio was simple, with our love for music
and outdoor sports we struggled to find an audio product that worked well when wearing a helmet.
Many did not sound very good and all were uncomfortable. But most of all we never felt
safe using any of them. They blocked our ears from hearing the outside environment
cutting off a vital sense when we needed it most. When we couldn't find something
we
A game changer in helmet audio and communication.
So I purchased the product on June the 9th and that's when my problems with the company really
really started. So they sent me a confirmation email with a with a document that confirmed
the purchase, here it is take a look and then they sent a follow-up email that said three things.
One, they will send an email about or information about how to set the product up correctly.
Two, they will send further information to help me understand how the vibro technology
works and how the noise cancelling abilities of the product set it apart from all other products
and three, and this is really important, that they will send me a shipping info document or shipping
info at the end of June. Now excited to do a review of this product on my channel I reached out
to the company, Bart and Seb who are the owners of Domio Sports and I asked them to share with
me what they would prefer the hashtags for their product to be, so i would i would put the hashtags
within the description for the videos to just to make sure that anybody that was going to be
searching for Domio Sports products, I could use the right hashtags. Now they responded by saying
how excited they were about I was going to do a review and they would get back to me once they
had talked to the marketing department. I never got a response from them. A little bit
disappointing with that, especially given that I told them I was going to be reviewing the product,
a little bit disappointed but hey ho they didn't get back to me so we press on. So by the 7th of
July I have not actually received any shipping documentation or an email or communication
from Domio Sports about when I was going to be receiving my product. So July the 7th I wrote to
them and asked them when I can expect my product to be shipped. Now I got a lovely prompt response
from the company on the same day stating to me that they would be shipping in the next two to
four weeks. My expectations were by the end of July that I would have received some kind
of a shipping confirmation from Domino Sports about when my product was going to be shipped.
Thirtieth of July, I had not received any comms at all despite that I had continued to receive
multiple useless and irrelevant marketing promotional emails to my email inbox
but not one of those told me when my product was going to arrive. So on the 30th July
I wrote to the company asking them for information about when I can receive my product.
I conducted a little bit of research, a bit of further research to see to see if anybody had
actually had any problems with Domio Sports in terms of ordering the product and the either, a,
never receiving it, b, receiving a year or two years later and c, actually getting a refund,
were they any good at giving refunds. And what I found was quite alarming. So I found that
there was a guy in Australia, never received his product, I am not aware if he got a refund or not
but he never received his product. There is a guy on Youtube that has done a video but he got his
product a year later and so alarm bells started to to go off for me. So on the same day that I
sent them an email asking when I can expect to receive the product, I had actually changed my
mind and decided I no longer wanted the product because the comms had been poor and they still
wouldn't weren't able to tell me when the product would arrive or when it was going to be shipped,
so I then decided that I will actually get back in touch with them and ask for a full refund.
So I sent that email on the 30th of July. On the 3rd of August, I got a response from
the team in Canada and they were saddened to hear that I wanted a refund, clearly,
nobody likes to give money back or to hear that they don't want their product anymore
and then over the course of the next few days they offered me two lots of five percent discount on
two separate occasions. But I was adamant about the refund and the cancellation of the order,
so I declined both the five percent reductions and the reason I did that was because
they still didn't say to me that we will be shipping on this date. They could not confirm,
I gave them the opportunity to actually say to me to actually say to me we are going to be shipping
on this date, 100% guaranteed and they simply did not put that in the emails. All they did was offer
five percent discount without any information about when the product was actually going to ship.
This really confirmed my concerns that, that they could not actually tell me when the product was
going to ship and so I suspected I was going to be waiting quite a while longer for the product
for before it actually arrived. So I stuck to my guns and decided that I wanted a full refund. On
the 6th of August I got an email from the company stating that they were saddened that i would be
wanting a refund and that they would process my my refund and that it would normally take about two
weeks to process so expect the the money to be back in my account within about two weeks time.
Four weeks later still haven't received a refund, decided to get back in touch with Domio once more.
On the 3rd of September having been told that on the 6th of August I would get a
refund process within 2 weeks, I still haven't received it. So I emailed them reminding them
of their commitment that they had promised me. Having had no response on the 8th of September,
I got in touch with the credit card company with whom I had purchased the product
and they actually gave me the refund, so the credit card company, American Express on this
particular occasion, they actually gave me the refund pretty much straight away. They required
evidence that the company Domio Sports had said they would process a refund, so make sure that
you document that you keep that and you ask for that information, so the credit card company
required that to be able to fulfil the refund from their end to me and now they are sorting out with
Domio in terms of getting their money back. Sad to say all of this has left a bit of a bitter taste
in my mouth. I won't be engaging with Domio Sports again and I will not be purchasing their product
ever again. Let's look at the product in review though. Such an innovative great great idea.
A genius idea really when you think about it. Just think about how this could change
motorcycle helmet comms for the future and for the better potentially. No internal wires,
no speakers that go on the inside, flat speakers by your ears. no having to take the helmet apart
to fit cables in and so forth. Can really change how helmet comps are set up in the future.
So that is the exciting part that I was really looking forward to. Unfortunately they have got
a company that is not really set up properly to deal with the demand. I mean such a great product.
Now I am aware that I was purchasing a product that had n'o yet been manufactured right. I am
completely aware of that. The problem comes is when they put when they put certain information
into their comms and then you have an expectation, so they fed my expectation that at the end of
June I was going to get a shipping notification and that some weeks later with it being shipped
from wherever it was being shipped from, Canada or all the like, I was going to get my product
and that is the disappointing part is that they, you know, they have informed me of this, but yet
they have not fulfilled it. So that is where the problem lays for me or lies for me and as i said,
having done a little bit of research as well, to see other people that had either waited for a year
before they got their product, never received the product regardless of whether they got a refund or
not, it is a little bit disappointing from from a company that has got such a brilliant idea.
So yeah that that is my my experience of my journey with Domio. I don't have the product.
Will never get to try it unfortunately but I do have my money back so if you have been in the
same situation I hope this gives you a little bit of an idea about how you can potentially get your
money back if you paid with it for with it with a credit card, I would get in touch with that
credit card company. Might be too late now I don't know but it is worth a try.
That said I am not saying that you should not buy from Domio Sports in the future or now.
I just wanted to make you aware about my journey and my story so that you are a bit
more informed about what lay ahead for you. You might be waiting a considerable amount of time
before you actually get your product. You may be happy with that, I am not. I wanted my product,
you know, at the time that they said I was going to get it and and the comms all
said it would be pretty soon. So that is the disappointing part for me but please go ahead
and purchase the product if you are prepared to wait for it. I just wasn't that's all and then
if I had not got in touch with the, with American Express to process the refund,
I don't know whether I would have got the money back or not, I don't know. The signs were telling
me that I would not get it back because they were, became unresponsive and they had not processed the
refund in the time that they said they were going to, so I can only assume that I
probably would not have got the refund back. We will never know
and Domino unfortunately have not got the chance to demonstrate that they would have given me the
refund back, so that's disappointing for them as well. So that is where we stand with it. I am
just happy to get my money back. What I now have to do is find another comms unit that I need to
research and find for my Airoh Commander helmet. So there we have it that thanks for watching the
video today. Any comments or questions leave them down in the comments section below and I will get
back to you as soon as I can. If you have got a Domino Moto Pro or the Domio Moto, do let me know
what it what it actually is like. I would really like to get your input on that and to actually
hear about what it is like what it is like. If you are thinking about purchasing the product then
hope this this video has helped prepare you for what may lie ahead. I am not saying
don't purchase from Domio, I am just wanting to share this video so that you are informed and
prepared about what lie ahead, potentially lies ahead for you with a company that is
paying for their manufacturing, or you are paying for a product that has not been manufactured yet.
So just wanted to share that with you, so my only gripe with Domio is that they promised
something that they could not actually give give me and then did not give me a refund, so,
that is a shame. But good luck to Domio. I hope they do get their act together and
that they can fulfil many more orders that people make with their particular product.
I just won't be one of those people unfortunately. So thank you very much for watching.
Leave the comments and questions in the section below and i will get back to you as quickly as
I can but for now thanks for watching and I will catch you again very soon.