this video explains how to fix your
printer when the ink Carriage stalls and
a carriage Jam error message displays on
the printer's control panel turn the
printer off and then on again this will
sometimes fix the
issue press the power button to turn the
printer off if it does not turn off you
might have a paper jam we will address
paper jams later in this video Once the
printer is off wait 60 seconds it it is
important to wait the full 60 seconds to
allow the print mechanism to
reset then press the power button to
turn the printer back
on wait for the printer to turn on and
stop making
noise align the paper by tapping the
stack on a flat surface then raise and
hold the output tray in the open
position load paper into the in put tray
until it stops Slide the paper width
guide inward until it stops at the edge
of the paper do not push the guide in so
tightly that it starts to bend the paper
lower the output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small wrench
touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can resume
printing as normal if the page does not
print go on to the next
step a paper jam might cause your
Carriage
Jam do not remove Jam paper at this
time begin by removing any loose paper
from the input or output tray
press the power button to turn off the
printer in some cases it may not turn
off whether or not the printer turns off
in the next step we need to unplug the
printer turn to the back of the
printer remove the USB cable from the
printer
unplug the power
cord remove the
duplexer to do this push the right side
of the duplexer to the left and then
pull out the
duplexer check the back of the printer
for jammed paper if you see any paper
remove it by pulling evenly with both
hands to avoid
tearing check the the rollers and wheels
for torn pieces of paper that might
remain inside the printer use a
flashlight to thoroughly search the back
of the printer to find all small scraps
of
paper if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur now let's check inside
the duplexer for any jams open the
duplexer by pressing the two tabs on
each side of the duplexer
remove any jammed paper from inside the
duplexer once all the paper has been
removed close the duplexer until the
tabs on both sides of the duplexer snap
into
place reattach the
duplexer to do this insert the two pegs
on the left side of the duplexer into
into the left side of the printer and
then push the duplexer into
place make sure the duplexer is firmly
attached if you cannot remove Jam paper
from the back we will attempt to remove
it from the paper
trays return to the front of the printer
raise the paper output
tray grasp any jammed paper in the paper
tray with both hands and then pull it
toward you to remove it remove the paper
as carefully as
possible if any torn pieces remain
inside more paper jams are likely to
occur open the cartridge access
door carefully remove any paper you see
make sure you get any small pieces that
might tear
off check the rollers and wheels for any
remaining pieces of paper you must
remove all scraps of paper to prevent
future jams small pieces of paper can
easily stick in places that are
difficult to see use a flashlight to
thoroughly search left and right inside
the printer searching the carriage path
with a flashlight is an important step
in preventing future jams when you've
removed all of the paper close the
cartridge access
door turn to the back
reconnect the power
cord return to the
front if the printer does not turn on
automatically press the power button to
turn it
on align the paper by tapping the stack
on a flat surface then raise and hold
the output tray in the open position
load paper into the input put tray until
it stops Slide the paper width guide
inward until it stops at the edge of the
paper do not push the guide in so
tightly that it starts to bend the paper
lower the output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small wrench
touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next step use the following steps
to make sure the carriage can move
freely the printer must still be powered
on for these steps to
work erase the output tray and remove
the paper from the input
tray close the output
tray open the cartridge access door so
that you can view the carriage The
Carriage will move to the center of the
printer turn to the
back while the printer is still powered
on disconnect the power cord from the
printer then disconnect connect the
other end of the power cord from its
power
source return to the
front look inside the printer and check
for paper or other obstructions around
the carriage that could prevent it from
moving use a flashlight for proper
viewing remove any paper that is found
if the paper tears when you remove it
from the rollers check the rollers and
wheels for torn pieces of paper that
might remain inside the printer if
pieces of paper remain inside the
printer more jams are likely to occur
reach inside the printer through the
cartridge access door and then manually
move the
carriage remove any obstructions that
are found while moving the
carriage ensure the carriage moves
freely from all the way to the left to
all the way to the
right once all obstructions are removed
and the carriage can move the full width
of the carriage path close the cartridge
access door turn turn to the
back reconnect the power cord into its
power
source then reconnect the other end of
the power cord into the
printer return to the
front if the printer does not
automatically turn on press the power
button to turn on the
printer align the paper by tapping the
stack on a flat surface then raise and
hold the output tray in the open
position load paper into the input tray
until it stops Slide the paper width
guide inward until it stops at the edge
of the paper do not push the guide in so
tightly that it starts to bend the paper
lower the output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the the
settings icon this icon looks like a
small
wrench touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next
step sometimes improper installation or
placement of ink cartridges can cause a
carriage Jam in this step will fix this
problem the printer must still be
powered on for these steps to work raise
the output tray and remove the paper
from the input
tray lower the output
tray open the cartridge access door The
Carriage moves to the center of the
printer allow the carriage to stop
moving then select a cartridge to remove
and press the tab on the front of the
cartridge to release it lift the first
cartridge out to remove it from the slot
repeat until all cartridges are
removed when handling the cartridges be
aware of the electrical contacts and ink
Port be careful not to touch the
contacts or ink Port because touching
these can cause clogs ink failure and
poor electrical connections once all
cartridges are removed you can lift the
latch handle on the
carriage lift the print head assembly
out of the
printer make sure that you do not leave
the print head assembly or the
cartridges out of the printer for longer
than 5 minutes leaving them out for an
extended period of time can dry up the
ink ports on the cartridges or nozzles
on the print head
assembly check for obstruction under and
around the carriage use a flashlight to
illuminate areas for proper
viewing remove any obstructions that are
found once all obstructions are removed
you can reinstall the print head
assembly hold the print head assembly
upright with the colorcoded icons on the
top and lower it into the carriage
carefully lower the latch handle on the
carriage making sure that it is fully
closed holding the cartridge by its
sides with the contacts facing the print
head assembly slide it directly into the
correct open slot push the cartridge
down into the slot until it's firmly in
place repeat for all
cartridges when all cartridges are in
lower the cartridge access door of the
printer
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
Slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper lower the
output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small
wrench touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next
step if the error message still displays
it might not be the printer the power
supply might be the
issue raise the output tray and remove
the paper from the input
tray lower the output
tray press the power button to turn off
the
printer turn to the back
disconnect the power
cord then disconnect the other end of
the power cord from its power
source plug the power cord directly into
a wall
outlet then plug it back into the
printer return to the
front press the power button to turn the
printer back on
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
Slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper lower the
output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small
wrench touch
tools then touch printer status
report if the page print successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next
step sometimes the issue can be resolved
by resetting the
printer the printer must still be
powered on for these steps to
work raise the output tray and remove
the paper from the input
tray lower the output tray turn to the
back while the printer is still on
disconnect the power cord from the prin
printer then disconnect the other end of
the power cord from its power
source wait 15 seconds it is important
to wait the full 15 seconds to allow the
print mechanism to
reset reconnect the power cord into its
power
source then reconnect the other end of
the power cord into the
printer return to the front
if the printer does not automatically
turn on press the power button on the
control panel to turn on the
printer align the paper by tapping the
stack on a flat surface then raise and
hold the output tray in the open
position load paper into the input tray
until it stops Slide the paper width
guide inward until it stops at the edge
of the paper do not push the guide in so
tightly that it starts starts to bend
the paper lower the output
tray try printing a page directly from
the printer's control panel to see if
the issue is
resolved to print a page from the
printer's control panel touch the
settings icon this icon looks like a
small
wrench touch
tools then touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the Support options are for
your printer your options for service
may vary depending on how long you've
owned it and what country you live in