well hello there my loves It's Me Jazzy Mac and today I have three different opportunities that
are completely work from home and some of these opportunities are even going to be for those of
you that say Hey Jazzy I wanted a part-time job or I need a night shift or I need a weekend job
so we've got all of those opportunities available for you we do have high paying opportunities and I
do have some very entry-level friendly work from home opportunities so while we are super excited
to see how you can get paid by booking flights for American Express I wanted to show you the bonus
opportunities and just give a gentle reminder to you guys about some opportunities that you may not
have seen in the previous videos so I did want to point out that William Sonoma is still hiring in
their customer care center for a customer care representative and this is a part-time role so
if you were looking for something that you can just do during the day or something you could
do late in the evenings this is definitely a great opportunity for you to do I do have the
resumes available for this opportunity and every opportunity that we discuss on YouTube and you can
get those by going down below in the description box and signing up for the subscription those of
you that have the resume subscription you already have this in your library but uh I did want to
point this out in case you haven't watched that recent video so yes this is a great entry-level
friendly job we are going to get to the American Express so don't worry but I do want to emphasize
that for jobs like William Sonoma all they want you to have is a high school diploma or GED
um just a little Insider thing they don't actually check for high school diplomas and geds so you
know like they don't do like verifications of those things at least not when I worked there
one to two years of previous customer service experience that could be working at McDonald's
it could be working at a grocery store any type of customer service experience and if you don't
have the experience they do train you I think they offer four weeks of training it's either
like four weeks or eight weeks of training um but yes and this is a bring your own equipment sort of
um job so oh here it is four weeks of training so you do have to have your own laptop or you know
desktop and you know they want you to you know make sure that you have these requirements but
yeah it's a great job for those of you that are like more amateur you know kind of more beginner
in your whole work from home Journey this is a great job it was a super duper fun job when
I worked there training was fun talking to the customers were fun and it was just a cool job so
moving on to our next bonus opportunity is going to be this job okay this one actually pays a lot
more than you may realize it's going to be for Under Armor now all of you have heard of Under
Armor which is the apparel company you know that makes like all of the sports sort of um
Leisure wear and you know they've got shoes you've probably seen the commercials so Under Armor is
to me they're like on the level of like Nike you know they're Global they are worldwide they sell
really really awesome clothes and so I'm going to get into that work from home opportunity first
because I really really think that a lot of you are going to jump on this and I will show you how
to get to this work from home opportunity um again because I don't like to immediately put the links
in the description box because then you'll have like 10 thousand people going to the job at the
same time and then you'll crash the site I've seen it happen and you guys leave comments and go Jazzy
I can't submit my application and so that's why I stopped putting the links there but of course the
people in my subscription they do get the links so that's just one of the benefits for them now
this position is called the underarm Under Armor contact center business operations analyst okay
so it's just a fancy way of saying that you know these are people that work in the contact center
but they're not taking like the normal hey I need to pay my bill or hey you know there's an issue
with my password it is not that type of um contact center and I'm going to show you why and yes we'll
get into the resume for this one and we'll also break down the resume for the American Express one
but the position summary says the contact center business analyst is responsible for contributing
to service experience for our customers using certain tools you're going to lead initiatives
that strive to make customers to make every customer touch point a rewarding experience you're
going to help set up programs that establish a culture of improving efficiency efficiency and
sharing customer feedback with the larger Under Armor teams so all of that means that you're
going to pretty much be on the analytics side of the house where you are looking at customer
uh surveys or customer feedback forms okay you're kind of gathering that information from customers
that have taken these surveys and you're passing it over to other analysts that work under this
umbrella so it says that you're going to participate in the design of certain
performance standards you're going to monitor customer contact drivers and use kpi data to
compile and track performance at the team and individual level if you've never heard of what
kpis are those Stanford key performance indicators and I'm going to break that down for you because
that is going to be extremely important and it will come up in the job interview okay
um It also says that you may ensure that Staffing is aligned with the volume so you
might be responsible for you know creating some schedules you know making sure there are enough
people sending out these surveys so this again is not going to be your typical contact center
job where you're talking to customers the people that you're going to talk to are going to be the
internal teams so you're going to be talking to your teammates but you're not going to be
talking to the customers if that makes sense so understanding of Industries standards you see
all these Fancy Pants acronyms that people will try to throw in here to trip you up I'm going to
show you exactly what these acronyms mean okay because they're less complicated than they look
but I wanted to point out that they say you can have education or experience you don't have to
have both so please don't comment saying Jazzy I don't have a bachelor's degree because it says
or or equivalent work experience meaning that you've worked in customer service you've worked
in technical support maybe you've worked in a customer experience you know you've done something
dealing with customers or the satisfaction of customers okay any call any Call Center contact
center experience is going to be a plus and data analysis y'all everybody has data analysis if you
know how to use an Excel spreadsheet then you have data analysis skills it's that simple so
don't ever let a you know term like that make you feel intimidated it's it's just it's Fancy Pants
corporate talk is all it is the salary for this position is going to be a minimum of 23 dollars
per hour up to Thirty One dollars per hour and they do have additional incentives uh such as
like you know there's the sign-on bonus um the performance bone is the stock there are so many
additional layers of compensation that you can receive and um of course it's going to be based on
your skills and experience and that sort of thing as we always say negotiate negotiate negotiate
yes a video for negotiation is going to be coming out soon so let's go ahead and look at the resume
and then we're going to get into the American Express opportunity next
because that one is fun you get to like get paid to like you know book flights for people
it's pretty darn cool so let's say for Under Armor again these resume templates are available
in the description box if you need them now some of the knowledge and skill areas some of the hot
words that we want to point out why do we talk about hot words hot words are for the ATS which
is the applicant tracking system which is going to be what recruiters use to put in keywords into
the computer to say I only want to see resumes that have these particular words on them that
is so that is why it's so important to have these hot words because these are going to be the words
that the recruiters are going to put in to that system so what I wanted to point out was some
of the things in the job description some of the hot words were customer experience the kpis the
npsc says CES and fcrm service level agreements voice of customer and Salesforce if you have it
if you don't it's not a big deal now this is going to be big on the job interview so make
sure you understand what this is I pulled up a friendly little graphic for you to help break down
these uh acronyms csat CES fcr and NPS so let's look at this graphic NPS let's make that bigger
NPS is going to stand for net promoter score CES is going to be customer effort score and
CSS is going to be customer satisfaction score so customer customer effort scores are going to
be related to questions like hey customer how easy was it to deal with our company today or
how easy was it to get an answer from our chat support team okay net promoter scores are going
to be those questions that customers are asked around on a scale of one to ten How likely are
you to recommend our company to a friend or family member okay so those are examples of
those types of questions in case you are you know someone asked this question on the job interview
so what they're measuring for with those types of things are they're measuring Customer Loyalty
um they're also measuring long-time customer appraisals and for customer effort scores which is
the CES that you saw in that job description when they say how easy was it for you to deal with our
company they're measuring the customer experience and then they're also measuring the individual
interaction of that customer's experience how they interacted with an agent or how they interacted
with a supervisor or whoever the person may have been all right so make sure you take a screenshot
of this you'll probably need it in the interview just saying and let's get back to our resume
so again now you understand what the NPS uh the net promoter score is the C status customer
satisfaction CES is going to stand for customer effort score and then the fcr is going to stand
for the first call resolution okay so make sure you know those uh again that's going to come up
in your interview make sure it's on your resume now the fun opportunity this is going to be for
uh Mary can it spreads for those of you that you know you like you like traveling and you like
you know maybe just like looking up different destinations and you know just that sort of a
thing this is a pretty cool laid-back job so this particular job is going to be on
the American Express Global business travel team this is going to be for those business
customers of American Express you know those people that have like the the Platinum business
cards you know those companies that like to book everything on the company credit card those people
that like to take these first class business flights to Dubai and all those fancy pants places
so the job that we're actually looking at today is going to be a travel counselor now this does
say in the United States but if you were to go to the AmEx um career site you'll see that Amex has
literally jobs and everywhere from the Philippines Canada uh India you know just uh different parts
of Africa like there they are truly a global company so I'm just doing the United States
example make sure you put in your location if you live outside of the United States so
it says here as a travel counselor you're going to join a remote team providing outstanding service
to corporate business clients so none of that hey uh I need to pay my phone my my uh bill or
hey I need to ask for a payment extension it's not going to be that type of exchange this is strictly
dealing with business clients that want to book their travel through American Express through
like the Delta Rewards Card things of that nature so you're going to advise and arrange travel for
corporate business customers now you may get an individual calling in or you may get someone from
a company that says hey I really need to book a flight for 50 of my employees to go to Europe
on a business trip can you assist with that and you say okay yeah I can I can book that for you
so you could be booking air travel it could also be road travel such as a rental car or rail
um it could be any of those now don't get caught up on this global distribution center thing the
saber Apollo Amadeus Galileo those are different systems that they use internally at Amex and
training is provided on those systems okay so if you don't have that experience if you don't
have travel experience training is 100 provided all right so they're just looking for somebody
that's passionate um about customer service you know you've got good attention to detail and you
like to you know be in a teamwork and openness to feedback that sort of stuff that you already
possess right and it says our traveler care unit is a 24 7 operation okay so this means you can
work days nights evenings weekends okay part-time full-time you've got a lot of flexibility there so
I don't want to hear any excuses for why you're not applying for this job this is literally a
beginner friendly a hey I've never worked in remote before like this is perfect for that
sort of stuff and the pay range for this is going to go from 17 to 29 per hour I think they also do
give bonuses uh for like performance and stuff I can't remember like if it's quarterly or if
it's yearly somebody in the comments can tell me but they've got just so so many different
benefits and once you have American Express on your resume you literally can go anywhere
um because it's such a well-known company like brands or you know different companies will see
that on your resume and they'll go oh you've had world-class training so it's just a really really
cool company for you to ultimately work for and this resume is also already in your resume
Library so um I forgot to do those freaking shout outs for the people that have already gotten the
job so listen we had an update from some folks we had a money that said Jazzy I got the job I
was offered the customer service position with a start date of May 2023 that was for a progressive
congratulations to you Imani and then Java said thank you I got the job with Cigna Healthcare Mimi
ended up getting a job with Blue Cross Blue Shield um I've got so many like Marie got the job and
what was this for oh that was for Pinterest and I mean it's just so many of y'all like sometimes
I overlook these comments because I don't see them because there are so many but this person
uh Sabri got a job with Allstate and got offered the job the very next day she starts in March we
hope you have a wonderful first day uh the queen dumness got it that was an airport job that she
got it was a remote job like seriously y'all are just on fire like somebody got a 32 an hour job
with Starbucks these are all videos that you can go back and watch okay many of these companies
are still hiring so congratulations to all of you that have been putting in the work please
please please don't be discouraged okay there is a time and a season for every single thing
and every single person when you see other people getting these jobs I want you to clap
for those people listen the easiest way for you to block a blessing is for you to vibrate in a
low vibrational state for you to be like down and for you to be sad and depressed and you're
saying why me why hasn't my time come well it's like you're actually repelling things from coming
to you because you're like basically sending out this less than positive energy okay so you want to
put out the energy of the things that you want to attract so put out positive energies who attract
positive things okay until the next time folks I will see you in the next video bye foreign [Music]