Fixing a Paper Jam on the HP DeskJet 1200, 2130, Ink Advantage 1200, and 2300 All-in-One Printer Series.
With the assistance of a flashlight, check common areas in the printer for jams.
Remove all loose sheets of paper from the input tray.
If possible, use two hands to remove any jammed paper and bits of paper.
Lift and hold the input tray shield.
Shine a flashlight into the input tray to make sure no bits of paper or foreign objects remain.
Load paper and adjust the paper width guide.
Do not push in the guide so tightly that it bends the paper.
Try to print a document.
If the error persists, continue to the next step.
Check for jammed paper in the output tray.
If possible, use two hands to remove all paper and bits of paper from the output tray.
Shine a flashlight into the output tray and rollers to make sure no bits of paper remain.
Try to print your document again.
If there is still a paper jam error on the printer, check for jams in other areas of the printer.
Press the Cancel button to attempt to automatically clear the jam.
If the error persists, check for jammed paper underneath the printer.
Power off the printer.
Disconnect the power cord, then disconnect the USB cable.
Remove all loose sheets of paper from the input tray.
Lower the input tray.
Close the output tray extender, then close the output tray.
With one hand holding the scanner lid, rotate the printer on its back so you can access the bottom.
Still holding the scanner lid, push down the two tabs on the cleanout door to open it.
Remove any jammed paper from inside.
Make sure no bits of paper remain.
Close the cleanout door by pushing it forward until the two tabs snap into place.
Rotate the printer to its normal, upright position.
Open the output tray and the output tray extender.
Then, open the ink cartridge access door.
Look inside the printer for any loose objects that might have shifted when the printer was turned over.
Remove any paper or objects you find.
Close the ink cartridge access door.
Reconnect the power cord, then reconnect the USB cable.
Power on the printer.
Raise the input tray.
Load paper into the input tray and adjust the guide.
Try to print your document again.
If there is still a paper jam error on the printer, continue to the next step.
Use the automated tool to clean the paper feed rollers inside the printer.
Make sure the printer is powered on.
Remove paper from the input tray.
Press and hold the Power button.
While you hold the Power button down, press the Cancel button three times,
press the Start Color Copy button seven times, then release the Power button.
The printer makes noises.
Wait until the printer is idle and silent before you continue.
Load paper into the input tray and adjust the guide.
Try to print your document.
If there is still a paper jam error on the printer, continue to the next step.
Cleaning ink smears can help clear paper jams and optimize printout quality.
Press and hold the Power button.
While you hold the Power button down, press the Cancel button three times,
press the Start Color Copy button eight times, then release the Power button.
The printer feeds one page, then makes noises.
Wait until the printer is idle and silent before you continue.
Try to print your document.
If there is still a paper jam error on the printer, continue to the next step.
Resetting the printer might help clear paper jams, even if there is no jammed paper.
With the printer powered on, disconnect the power cord.
Unplug the other end of the power cord from the power source.
Wait at least 60 seconds.
Plug the power cord back into the power source.
HP recommends you use a wall outlet for best results.
Reconnect the other end of the power cord to the printer.
The printer should automatically power on.
If it does not, press the Power button.
Try to print your document.
If there is still a paper jam error on the printer, continue to the next step.
If the issue continues, service the printer.
Contact HP for service and warranty options.