this video explains how to fix your
printer when your printer stops feeding
paper and a paper jam error message
displays on the printer's control panel
or on your computer turn the printer off
and then on again this will sometimes
fix the issue press the power button to
power the printer
off once the printer is powered off wait
60 Seconds it is important to wait the
full 60 seconds to allow the print
mechanism to reset then press the power
button to turn the printer back
on wait for the printer to power on and
stop making
noise align the paper by tapping the
stack on a flat
surface then pull the paper tray
straight out to extend it load paper
into the input tray until it stops Slide
the paper width guide inward until it
stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper push the paper
tray back into the
printer try printing a page directly
from the printer's control panel to see
if the issue is resolved from the
printer's control panel touch the
settings icon this icon looks like a
small
wrench then touch tools on the tools
menu touch printer status
report if the page prints successfully
the issue is resolved you can resume
printing as normal if the page does not
print go on to the next
step in this step we will clear any jams
from the printer pull the paper tray
straight out to extend
it remove any loose paper you
see push the paper tray back into the
printer press the power button to power
off the printer in some cases it may not
turn off whether or not the printer
turns off in the next step we need to
unplug the printer turn to the back of
the
printer remove the USB cable from the
printer unplug the power
cord return to the
front open the access
door grasp any jammed paper in the
cartridge access area with both hands
and then pull it up and out to remove it
remove the paper paper as carefully as
possible if any torn pieces remain
inside more paper jams are likely to
occur small pieces of paper can easily
stick in places that are difficult to
see thoroughly search left and right
inside the printer searching the
carriage path is an important step in
preventing future Jam
locate the paper path cover in the back
of the printer squeeze the handles and
lift the cover to remove
it carefully remove any paper you see
make sure you get all the small pieces
that might tear off check the rollers
and wheels for any remaining pieces of
paper you must remove all scraps of
paper to prevent future jams lift the
plastic duplexer flap to gain access to
the rollers locate the indented area
using one hand push on the indented area
of the plastic towards the back of the
printer using your other hand lift up on
the duplexer flap to expose more of the
paper path carefully remove any paper
you see thoroughly search the paper path
for remaining pieces of paper when
you've removed all of the paper lower
the plastic duplexer
flap reattach the paper path cover to do
this this squeeze the handles on the
paper path cover Inward and then slide
the tabs on the cover into the
corresponding slots on the printer once
it is in position you can lower it all
the way into the printer and release the
handles make sure the cover is securely
in place otherwise the printer will not
function
correctly close the access
door turn to the back
reconnect the power
cord return to the
front if the printer does not
automatically power on press the power
button align the paper by tapping the
stack on a flat surface then pull the
paper tray straight out to extend it
load paper into the input tray until it
stops
Slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper push the paper
tray back into the
printer try printing a page directly
from the printer's control panel to see
if the issue is resolved from the
printer's control panel touch the
settings
icon then touch tools on the tools menu
touch printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next
step use the following steps to make
sure the carriage can move freely
the printer must still be powered on for
these steps to work open the access door
so that you can view the carriage The
Carriage might try and move into the
access area if it does allow it to move
into that
position turn to the
back while the printer is still powered
on disconnect the power cord from the
printer then disconnect the other end of
the power cord from its power
source return to the
front look inside the printer and check
for paper or other obstructions around
the carriage that could prevent it from
moving remove any paper that is found if
the paper tears when you remove it from
the rollers check the rollers and wheels
for torn pieces of paper that might
remain inside the printer if pieces of
paper remain inside the printer more
jams are likely to occur reach inside
the printer through the access door and
then manually move the
carriage remove any obstructions that
are found while moving the
carriage ensure the carriage moves
freely from all the way to the
left to all the way to the
right once all obstructions are removed
moved and the carriage can move the full
width of the carriage path close the
access door turn to the
back reconnect the power cord into its
power
source then reconnect the other end of
the power cord into the
printer return to the
front if the printer does not
automatically power on press the power
button try printing a page Direct ly
from the printer's control panel to see
if the issue is resolved from the
printer's control panel touch the
settings
icon then touch tools on the tools menu
touch printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next step
up printer rollers get dirty from dust
paper fiber and other debris in this
step we'll clean the
rollers before you begin gather the
following cleaning materials clean
lint-free
cloth clean water distilled or bottled
water is preferable but not required do
not use alcohol or other chemical
cleaners pull the paper tray straight
out to extend it remove the
paper push the paper tray back into the
printer press the power button to turn
off the
printer turn to the
back disconnect the power cord
return to the
front open the access
door locate the paper path cover in the
back of the printer squeeze the handles
and lift the cover to remove
it lift the plastic duplexer flap to
gain access to the rollers locate the in
indented area using one hand push on the
indented area of the plastic towards the
back of the printer using your other
hand lift up on the duplexer flap to
expose more of the paper path clean the
rollers visible in the printer with a
clean lint-free cloth lightly moistened
with
water the cloth should be damp but not
soaking
wet wipe each roller starting on the
right side of the roller and wiping to
the left
use your finger to turn the roller up as
you finish cleaning a section of the
roller make sure that you remove any
buildup or debris from the entire
surface of the rollers
allow the rollers to dry for 10 to 15
minutes once the rollers are dry lower
the plastic duplexer
flap reattach the paper path cover to do
this squeeze the handles on the paper
path cover Inward and then slide the
tabs on the cover into the corresponding
slots on the printer once it is in
position you can lower it all the way
into the printer and release the
handles make sure the cover is securely
in place otherwise the printer will not
function
correctly close the access
door turn to the
back reconnect the power cord
return to the
front press the power button to power
the printer
on try printing a page directly from the
printer's control panel to see if the
issue is resolved from the printer's
control panel touch the settings
icon then touch tools on the tools menu
touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next
step sometimes the issue can be resolved
by resetting the printer the printer
must still be powered on for these steps
to work turn to the
back while the printer is still powered
on disconnect the power cord from the
printer then disconnect the other end of
the power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds to allow the print
mechanism to reset reconnect the power
cord into its power
source then reconnect the the other end
of the power cord into the
printer return to the
front if the printer does not
automatically power on press the power
button try printing a page directly from
the printer's control panel to see if
the issue is resolved from the printer's
control panel touch the settings icon
then touch tools on the tools menu touch
printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next
step if you've tried everything
described in the this video and you
still have a problem your printer likely
needs some type of service contact HP to
find out what the Support options are
for your printer your options for
service may vary depending on how long
you've owned it and what country you
live in