It’s a new era for robotics.
We see it in the growing public interest.
We see it in new industries exploring new ideas.
And we see it in traditional industries finding new solutions.
and shifting the boundaries of ‘what can be automated’
Across the world today, industrial robots are being used with an ever-increasing frequency.
New needs, technologies and applications, like collaborative robots,
are relentlessly being introduced.
And all these robots will need excellent service
that meets both high and completely different demands.
ABB’s global service presence is unrivaled.
With over 250,000 robots sold around the world,
ABB has a unique knowledgebase of industrial robot applications in many industries.
And when it comes to providing first-rate service,
ABB is second to none.
There are more than 100 ABB Robotics service locations in 53 countries.
Over 1,300 dedicated specialists provide technical support, parts, remote troubleshooting,
training, on-site repair and workshops
for customers and their robots.
That’s global service 24 hours a day, seven days a week.
- Our service agreement allows us to plan our maintenance costs
and gives us 24/7 access to parts and service technicians.
In the case of a plant standstill,
we can rest assured that ABB is working on a solution
that will reduce downtime to an absolute minimum.
ABB Robotics’ global service organization takes pride
in always responding to customer requests
with the right skills and the right tools,
in the shortest time possible.
No matter where in the world you are,
ABB Robotics Customer Service is there for you.
The main focus of our customer service
is to offer peace of mind in your day-to-day and long-term operations.
With unplanned production stops being the main concern of most customers using robots,
ABB has developed a portfolio of standardized service agreements
to keep robot systems running throughout their lifecycle.
This allows you to focus on your core business, with stoppages kept to a minimum.
- I really appreciate ABB’s honesty
and openness in discussions on flexible service agreement packages.
It makes for the right solution, perfectly tailored to our needs.
For us it’s crucial to keep a high uptime on all machinery.
Since we use our equipment very hard, we have to plan service in advance
and be able to call the right person for fast on-site service.
When we need support, we just call the 24/7 hotline
and get help from ABB’s service team.
Their problem-solving skills are outstanding.
Today, we are harnessing new technologies that allow us to be proactive —
preventing breakdowns and production stoppages.
We are also simplifying the maintenance procedures that are important to increasing efficiencies
and improving profitability for our customers.
By customizing service routines for each robot based on actual usage,
we can further optimize production and extend the lifetime of the entire system.
We call the technologies that drive this exciting transition,
‘The Internet of Things, Services and People’.
They allow us to monitor robots remotely,
making optimization and maintenance of these systems as simple and worry-free as possible.
With increased availability and better performance from your installation,
you can be sure to keep your operations running within budget.
With a service agreement from ABB, unplanned stops are reduced to a minimum,
and when they do happen,
ABB can deliver a response within minutes, via our embedded Remote Services solution.
We have built in full flexibility into our service agreements,
where our customers can make their own choices from four core service packages.
With the selectable options from our service agreement configuration tool,
our experts stand ready to help you choose the service solution that suits your needs.
Increasing uptime, reducing operating costs
and providing faster issue resolution for our customers
have made us pioneers in the new era of robotics service
delivering 24/7 support around the globe,
with dedicated call centers for immediate response.
Wherever you are and whatever your needs may be,
we take care of your robots, so you can take care of your business.
With over 1,300 service professionals in over 53 countries around the world,
it’s clear that ABB is always right there,
at your service.