This video shows how to fix your HP printer when it stops feeding pages during printing
and the Attention light on the printers control panel blinks.
Sometimes the problem can be fixed by resetting the printer.
First, make sure the printer is turned on. If it is off, press the Power button to turn
on the printer. Turn to the back of the printer.
Disconnect the power cord from the printer. Then, disconnect the other end of the power
cord from its power source. Wait 15 seconds. It is important to wait the
full 15 seconds for this type of reset. Reconnect the power cord to its power source.
Then, reconnect the other end of the power cord into the printer.
Return to the front of the printer.
If the printer does not turn on automatically, press the Power button to turn on the printer.
Align a stack of paper by tapping it on a flat surface.
Load paper into the input tray until it stops. Slide the paper width guide inward until it
stops at the edge of the paper. Do not push the guide in so tightly that it starts to
bend the paper. Try printing a page directly from the printer's
control panel to see if the issue is resolved. On the printer's control panel, press the
Start Copy Black button and the Start Copy Color button at the same time.
The test page prints. If the page prints successfully, the issue
is resolved. You can resume printing as normal. If the page does not print, go on to the next
step. In this step, you will remove any foreign
materials and clear any jams from inside the printer and paper tray.
Press the power button to turn off the printer. Turn to the back.
Remove the power cord from the printer. If present, remove the USB cable from the
printer. Return to the front.
Remove any loose paper from the input tray. If you see any jammed paper inside the paper
tray, remove it by pulling gently and evenly to avoid tearing.
Turn to the back. Use a flashlight to thoroughly check for torn
pieces of paper and foreign objects that might remain inside the tray. If any debris remains
inside the tray, more paper jams are likely to occur.
Using both hands, gently turn the printer on its back with the output tray facing upward.
Make sure the scanner lid is secure while rotating.
Use your fingers to move the pick mechanism located inside the input tray and remove any
debris. Debris might fall out of the printer. Use a flashlight to ensure there are no foreign
objects remaining inside the input tray. Failure to remove debris could result in more jams
or could damage the printer. Once all debris is removed from the printer,
return the printer to its original upright position. Make sure the scanner lid is secure
while rotating. Return to the front.
Now, check the output tray for any jammed paper.
If you see any jammed paper in the paper tray, remove it by pulling gently and evenly to
avoid tearing. Use a flashlight to thoroughly search the
area to find any scraps of paper. Open the cartridge access door.
Check the cartridge access area for jammed paper. If you see any jammed paper, remove
it by pulling gently and evenly to avoid tearing. Use a flashlight to thoroughly search the
area to find any scraps of paper. Close the cartridge access door.
Now, check the cleanout door underneath the printer for any jammed paper.
Using both hands, gently turn the printer on its back with the output tray facing up.
Make sure the scanner lid is secure while rotating.
Locate the cleanout door. Press in on the tabs on the sides of the door
to open it. Check the cleanout door area for jammed paper.
If you see any jammed paper, remove it by pulling gently and evenly to avoid tearing.
Use a flashlight to thoroughly search the area to find any scraps of paper.
Push the cleanout door back into place. Return the printer to its original upright
position. Make sure the scanner lid is secure while rotating.
Turn to the back. Reconnect the power cord.
Return to the front. If the printer does not automatically turn
on, press the Power button to turn on the printer.
Align a stack of paper by tapping it on a flat surface.
Load paper into the input tray until it stops. Slide the paper width guide inward until it
stops at the edge of the paper. Do not push the guide in so tightly that it starts to
bend the paper. Try printing a page directly from the printer's
control panel to see if the issue is resolved.
On the printer's control panel, press the Start Copy Black button and the Start Copy
Color button at the same time. The test page prints.
If the page prints successfully, the issue is resolved. If you're using a USB cable,
reconnect it to the printer and resume printing as normal. If the page does not print, go
on to the next step. Use the following step to make sure the carriage
can move freely. The printer must be on for this step to work.
Open the cartridge access door. The carriage might try to move into the access area. If
it does, allow it to move to that position. Turn to the back.
While the printer is still on, disconnect the power cord from the printer.
Disconnect the other end of the power cord from its power source.
Return to the front. Look inside the printer and check for obstructions
around the carriage that could prevent it from moving. Use a flashlight to thoroughly
search the area. Remove any obstructions that are found. Check
the rollers and wheels for any torn pieces of paper that might remain inside the printer.
If pieces of paper remain inside the printer, more jams are likely to occur.
Reach into the cartridge access area and manually move the carriage.
Move the carriage to the left side. Using a flashlight, check the right side of the
carriage path for obstructions. Remove any obstructions that are found.
Then, move the carriage to the right side and check the left side of the carriage path
for obstructions. Remove any obstructions that are found.
Once all obstructions are removed and the carriage can move the full width of the carriage
path, close the cartridge access door. Turn to the back.
Reconnect the power cord into the printer. Reconnect the other end of the power cord
into its power source. Return to the front.
If the printer does not automatically turn on, press the Power button to turn on the
printer. Try printing a page directly from the printer's
control panel to see if the issue is resolved.
On the printer's control panel, press the Start Copy Black button and the Start Copy
Color button at the same time. The test page prints.
If the page prints successfully, the issue is resolved. If you're using a USB cable,
reconnect it to the printer and resume printing as normal. If the page does not print, go
on to the next step. The printer rollers get dirty from dust, paper
fiber, and other debris. In this step you will clean the rollers.
Before you begin, gather the following cleaning materials:
Clean, lint-free cloth Clean cotton swabs
Clean water Distilled or bottled water is preferable but
not required. Do not use alcohol or other chemical cleaners.
Remove the paper from the input tray. Press the Power button to turn off the printer.
Turn to the back. Disconnect the power cord.
Look down through the open input tray and find the grey paper pick rollers. You might
need a flashlight to illuminate the area. Clean the rollers visible in the printer with
a clean cotton swab lightly moistened with water. Use a cloth to blot excess water from
the swab. The swab should be damp, but not soaking wet.
Wipe each roller and use your finger or the swab to turn the roller up as you finish cleaning
a section of the roller. These rollers are difficult to reach, but they are the most
important to clean. If these rollers inside the printer are not cleaned, this problem
will continue because these are the rollers that feed the paper into the printer.
Wait for the rollers to dry completely. Reconnect the power cord.
Return to the front. Press the Power button to turn on the printer.
Align a stack of paper by tapping it on a flat surface.
Load paper into the input tray until it stops. Slide the paper width guide inward until it
stops at the edge of the paper. Do not push the guide in so tightly that it starts to
bend the paper. Try printing a page directly from the printer's
control panel to see if the issue is resolved.
On the printer's control panel, press the Start Copy Black button and the Start Copy
Color button at the same time. The test page prints.
If the page prints successfully, the issue is resolved. If you're using a USB cable,
reconnect it to the printer and resume printing as normal. If the page does not print, go
on to the next step. If you've tried everything described in this
video and you still have a problem, your printer likely needs some type of service. Your options
for service might vary depending on how long you've owned it and what country you live
in. Contact HP to find out the support options for your printer.
You can find additional helpful videos at hp.com/supportvideos and on our YouTube channel,
youtube.com/hpprintersupport.