GOOD EVENING ..
THE STATE'S CONSUMER PROTECTION
OFFICE CALLS THE ZIPPYS SECURITY
BREACH A
"BIG" AND "TROUBLING" ONE FOR
HAWAII.
ON FRIDAY, ZIPPYS ADMITTED ALL
OF ITS
RESTAURANTS WERE AFFEECTED BY A
DATA
BREACH.
... SPECIFICALLY .. THE CREDIT
AND DEBIT CARD
PROCESSING SYSTEM THAT IT USES.
AND WHILE MANY COSTUMERS HAVE
QUESTIONS... SO DO STATE
OFFICIALS.
BRIGETTE NAMATA FOLLOWS UP.
BRIGETTE?
BRIGETTE:
I TRIED TO GET SOMEONE FROM
ZIPPYS
TO TALK TO ME ABOUT THE SECURITY
BREACH.
THEY WOULDN'T GO ON CAMERA
TODAY... BUT
PROVIDED SOME ANSWERS OVER THE
PHONE.
THE DEPARTMENT OF COMMERCE AND
CONSUMERS AFFAIRS GAVE A BIT
MORE
INFORMATION INTO THE BREACH, AS
WELL.
ZIPPYS FIRST LEARNED OF THE
BREACH ON
MARCH 9TH... BUT DID NOT TELL
THE PUBLIC
UNTIL A MONTH AND A HALF
LATER... SAYING IT
WAS "INVESTIGATING" THE BREACH.
THE INFORMATION THAT MAY HAVE
BEEN COMPROMISED INCLUDES THE
CARDHOLDER'S NAME, THE CARD
NUMBER,
EXPIRATION DATE, AND THE 3 DIGIT
SECURITY
CODE ON THE BACK OF EACH CARD...
SOMETHING THE D-C-C-A SAYS IS
TROUBLING,
BECAUSE THAT MEANS THE THIEF HAS
COMPLETE ACCESS TO YOUR CREDIT
OR DEBIT CARD INFORMATION.
I ASKED ZIPPYS AGAIN TODAY "HOW
MANY" COSTUMERS WERE IMPACTED,
BUT I WAS
TOLD THEY DID NOT KNOW. D-C-C-A
DIRECTOR STEPHEN LEVINS SAYS
THEY'RE INVESTIGATING TO FIND
OUT HOW AND
WHY IT HAPPENED... BUT IN THE
MEAN TIME, IT'S A
GOOD IDEA FOR EVERYONE WHO HAS
EATEN AT ZIPPYS IN THE LAST 6
MONTHS TO GET
YOUR CREDIT AND DEBIT CARD
INFORMATION CHANGED.
STEPHEN LEVINS: "The problem
with this, is that you
don't know if the card is going
to be used inappropriately.
You don't know if it's going to
be used tomorrow, a month from
now, or a year from now. It's
very concerning."
BRIGETTE:
LEVINS URGES CONSUMERS TO
CONSTANTLY CHECK YOUR BANK
STATEMENTS
FOR SIGNS OF FRAUDULENT
ACTIVITY.
BRIGETTE:
D-C-C-A SAYS, IF A THIEF CHARGED
SOMETHING
TO YOUR CREDIT CARD, FEDERAL LAW
ALLOWS
YOU TO GET THE CHARGE FIXED.
SAME GOES FOR DEBIT CARDS - BUT
IT WILL BE A
LITTLE MORE DIFFICULT BECAUSE
IT'S
ESSENTIALLY LIKE "CASH." WE'LL
CONTINUE TO FOLLOW UP.
BACK TO YOU.
MARISA:
THE ZIPPY'S DATA BREACH WE TOLD
YOU
ABOUT LAST WEEK HIGHLIGHTS THE
RISKS
OF USING YOUR CREDIT OR DEBIT
CARD.
AND THAT'S DEPITE ALL OF THE
SECURITY
IMPROVEMENTS TO PROTECT YOU FROM
FRAUD.
IN TONIGHT'S ACTION LINE
CONSUMER ALERT,
SEAN IBARA FINDS OUT...
... HOW SCAMMERS ARE KEEPING UP
WITH THE
TECHNOLOGY.
The Hawaii Better Business
Bureau says scammers
have discovered ways of
combating credit card chip
technology.
In at least one case, the cards
are being
intercepted... in the mail.
That's when the chips are pulled
off and replaced with
fake ones.
Then the card is sent on its way
to the cardholder.
JASON KAMA/HAWAII BETTER
BUSINESS BUREAU MARKETPLACE
MANAGER:
It's as if they copied the
information of your credit
card like the credit card
number, expiration date, and
security number, all those
things that you protect from
scammers
When the cardholder activates
the card a day or two later,
that opens the door for the
scammer to go on a shopping
spree.
It's not until the cardholder
tries to use the card with the
fake chip on it that he or she
finds out it doesn't work.
In Arizona, scammers managed to
insert a small
device, similar to a USB, inside
a store's chip reader. In this
case they're inserting something
that leaves behind
something that reads the chip
card information And then later
they'll come back and insert
that card
again to download that
information off of that item
that they inserted
But it's not clear how they're
able to use the information
since the data is different for
every transaction and can't
be duplicated.
So far there have been no
reports of either scam in
Hawaii.
SEAN IBARA/DOWNTOWN HONOLULU:
Kama says even though with all
the advancements in chips
on your credit cards, there are
still lots of scammers
lurking around unbeknownst to
you
That's why paying close
attention to your credit card
statement is so important.
If you have a concern or are
interested in becoming an
Action Line volunteer for just a
few hours a week, give us
a call at 591-0222 Monday
through Friday between 11
a.m. and 1 p.m. or send an email
anytime to
actionline@khon2.com.
Sean Ibara, KHON2 News.