>> THIS IS CHRONICLE ON WCVB CHANNEL 5 FEARED -- CHANNEL 5.
>> THE AIRPORT STRESS TEST.
>> I HAVE TO CHECK MY BAG, GO THROUGH TSA.
>> DOES LOGAN MAKE THE GRADE?
ANTHONY DECIDES TO SEE FOR HIMSELF.
FOR STARTERS, A LOOK AND BREAKFAST.
>> WE MAKE A LOBSTER AND CRAB OMELETTE.
>> THE BIGGEST CARRIER’S NEWEST AMENITY.
>> THIS IS PERFECT, WITH ME WHEN WE GET THERE.
>> STATE-OF-THE-ART SECURITY.
>> THAT DOG COULD BE BLINDFOLDED AND STILL FOUND THAT PACKAGE.
INSIDE LOOK AT AIRPORT, NEXT ON "CHRONICLE." SHAYNA: GOOD EVENING EVERYONE, SOME TRAVELERS LOVE LOGAN AIRPORT BUT OTHERS LOVATHE IT.
ANTHONY: THOSE OPINIONS ARE IMPORTANT JUST AS LOGAN’S VALUE TO BOSTON.
♪ ANTHONY: IT IS A DAILY DANCE, MIGHTY MACHINES ARRIVING AND THE PARTING NEAR AND FAR -- AND DE PARTING NEAR AND FAR.
AS FAR AWAY AS TOKYO, BEIJING, TEL AVIV.
BOSTON TODAY IS CLOSER TO THE REST OF THE WORLD THAN EVER BEFORE.
THE NONSTOP BUZZ OF A GLOBAL FLIGHTS AT LOGAN AIRPORT IS A BOON TO BUSINESS AND TOURISM AND MUSIC TO THE EARS OF THE PRESIDENT OF THE GREATER BOSTON CONVENTION AND VISITORS BUREAU.
>> EVERY MAJOR CITY IN THE U.S.
WANTS THE INTERNATIONAL SERVICE BECAUSE THE INTERNATIONAL VISITORS ARE BASICALLY THE MOTHER LOAD WHEN IT COMES TO SPENDING, THEY FILL RESTAURANTS, THEY ARE SHOPPING IN THE CITY,
THEY ARE LEAVING BEHIND MONEY.
IT IS A NEW HIGH EVERY YEAR FOR THE LAST FIVE YEARS IN THAT MATCHES AGAINST THE SUCCESS MASSPORT HAS HAD IN DRAWING NEW AIRLINES TO LOOK IN.
ANTHONY: WAS NEW AIRLINES COMES NEW DESIGN.
THE ONCE AUSTERE TERMINAL E IS DOWNRIGHT CALAMITOUS -- DOWNRIGHT GLAMOROUS.
MASSPORT’S CEO.
>> TELL ME WHERE WE ARE RIGHT NOW.
THIS IS A CONNECTION.
>> THIS IS THE INTERSECTION OF C AND C.
>> THE IDEA OF BEING ABLE TO WALK TO POST SECURITY, THAT IS CRITICAL.
>> THAT IS THE KEY TO OUR MANAGEMENT.
THE REST OF THIS IS EXHIBITS AND KEY PEOPLE ENTERTAINED.
ANTHONY: ENTERTAINED AND INFORMED.
THIS NEW CORRIDOR, A DISPLAY OF LOCAL PRIDE, SHOWCASES FOR CENTURIES OF INNOVATIONS.
>> WE THOUGHT A LOT OF THE INTERNATIONAL VISITORS WOULD WANT TO SEE THE HISTORY OF MASSACHUSETTS A AN INNOVATOR.
SOME WHIMSICAL, SOME LIFE ALTERING, SOME OF THE THINGS THAT MAKE US DIFFERENT.
WHY A LOT OF MAJOR CORPORATIONS ARE LOOKING AT BOSTON IN A NEW WAY.
ANTHONY: LEAVING TERMINAL C HOME TO JETBLUE AND DOMESTIC FLIGHTS, WE ENTER E.
>> THIS IS WHERE WE ARE WALKING POST SECURITY FROM C INTO E.
>> THIS IS THE BEGINNING OF THE INTERNATIONAL TERMINAL.
ANTHONY: THIS NEW SPACE IS ONLY THE BEGINNING OF A GRANDER SCHEME.
>> THIS WAS BUILT IN 1974, WE HAVE 1.5 MILLION PASSENGERS AND 12 GATES.
NOW WE HAVE OVER 6 MILLION PASSENGERS BUT WE STILL HAVE 12 GATES.
IF WE -- WE CAN HANDLE THE GROWTH WE HAVE, BUT WE DON’T THINK WE WILL BE DONE.
ANTHONY: THIS RENOVATED GATES ARE DESIGNED TO ACCOMMODATE THE WORLD’S LARGEST PASSENGER AIRLINER.
EMIRATES DID A TEST RUN LAST JANUARY AND BRITISH AIRWAYS HAS SEASONAL FLIGHTS.
>> WE HAVE ABOUT 95,000 SQUARE FEET, 600 SEATS.
IT ACCOMMODATES THE GROWTH WE’VE HAD ON THE INTERNATIONAL SIDE.
WE HAVE POSITIVE REACTIONS FROM PASSENGERS ONCE THEY GET HERE AND THEY SEE WHAT WE HAVE DONE.
ANTHONY: NOT EVERYONE GETS TO SEE THIS, THE NEW AIRLINE LOUNGES.
EMIRATES INVITED US IN TO SEE THE STATE-OF-THE-ART, LUXURIOUS SURROUNDINGS, INCLUDING GOURMET DINING.
EMIRATES PARTNERS WITH JETBLUE AND THE DAILY FLIGHT TO DUBAI FILLS WITH PASSENGERS CONNECTING IN BOSTON.
AMONG THE LUXURIES, DIRECT ACCESS TO THE PLANE FROM THE LOUNGE.
LOGAN’S GREATEST ASSET IS ITS PROXIMITY TO DOWNTOWN, COMING IN FOURTH IN RIGGING OF THE WORLD’S MOST CONVENIENT AIRPORTS.
WHEN IT COMES TO CUSTOMER SATISFACTION, ABOUT AVERAGE ACCORDING TO JD POWER.
BUT THAT IS BETTER THAN IT SOUNDS, SAYS MICHAEL TAYLOR, AUTHOR OF THE SURVEY.
>> THEY WERE ONE OF THE HIGHEST GAINERS IN OUR SATISFACTION STUDY LAST YEAR.
UP 41 POINTS YEAR-TO-YEAR.
THAT IS A TESTAMENT OF THE KIND OF EFFORTS IT TAKES TO MAKE A MULTI-TERMINAL BUILDING IMPROVED.
IN THE TRAVEL EXPERIENCE, THE TRUST COMES ONLY AIRPORTS I BECAUSE YOU HAVE A DEADLINE TO ME.
I HAVE TO GET IN THE BUILDING, PARK MY CAR, CHECK MY BAG, GO THROUGH TSA, AND THEN I CAN SIT AT THE GATE THE MOST COMMON HEADLINE IF YOU’RE LOOKING AT PRESS RELEASES FOR THE AIRPORT
EVERY YEAR, IS NEW RECORD FOR PASSENGER VOLUME SET.
THEY ARE A VICTIM OF THEIR OWN SUCCESS.
MORE PEOPLE MEANS MORE LINES, MORE TSA STATIONS, WHERE DO I PUT THOSE?
A SERIES OF PROBLEMS COME WITH THE SUCCESS AIRLINES AND AIRPORTS OF HAD.
SHAYNA: WE CAN ALL RELATE TO THAT.
THE ABILITY TO BE ABLE TO MOVE THROUGH THE AIRPORT POST SECURITY IS HUGE FOR PASSENGERS TRYING TO MAKE A CONNECTING FLIGHT.
ANTHONY: WE HAVE ALL FLOWN PLACES WHERE YOU HAVE TO LEAVE THE SECURE AREA, GET TO THE NEXT TERMINAL AND GO THROUGH SECURITY AGAIN.
NOBODY WAS TO DO THAT.
LOGAN’S HOPE IS THEY WILL HAVE ALL THE TERMINALS CONNECTED POST SECURITY.
THE NEXT STEP WILL BE CONNECTING B TO C.
SHAYNA: THIS WELL-KNOWN RESTAURANT TOUR --RESTAURANTEUR DEBATED LOGAN.