Texting MISTAKES That Make You Look STUPID!
Bad Text & Email Habits You Need To STOP!
[0:00:00] Oh my gosh, she hasn’t texted me for the
last hour.
Is the relationship over?
I sent this guy an e-mail 2 hours ago.
Is this not important?
He's gonna lose my business.
In today's video, we're gonna cover text and e-mail response times, how people interpret
this, and what it meets.
So, does this really matter?
Is it a big deal?
The answer is yes.
We live in a connected world.
And whether you like it or not, people make snap judgments.
They make decisions based off of response time.
I have a really smart friend.
He's got everything together.
He's single, goes out on a date.
And the next day, he's calling me because he's worried.
Hey, she hasn't texted me after the day?
What's going on?
And I mean, again, this guy has his stuff together.
He is normally very logical.
And why is he getting so upset that she hasn't texted him?
So, on our personal lives, this is a big deal.
On the business side, if you don't respond back to customers, you're gonna either lose
their business or they're gonna complain that you are nonresponsive.
So, in today’s video, I'm gonna take the research that we did and I’m gonna lay out
some basic ground rules and then I'm gonna talk about customer expectations or the expectations
of people in general and then I’m gonna talk about how you can manage those expectations.
To start with, let’s talk about platform.
The 3 ways in which people most communicate.
Phone call, e-mail, and text.
Now, what I saw in the research is that phone calls you had the most amount of time to respond.
What's interesting is it your friends that gave you the most about time.
You can respond to your friend that weekend.
They call you on a Monday.
You can’t get back to ‘em and they are fine.
They understand you have a busy life.
Now, if it's a business, you need to get back in at least 24 hours.
Now, when it comes to e-mail, let's talk about personal e-mails.
People do like quick responses within a few hours.
But if you get back to them in 48 hours, they’re usually pretty cool about that.
Now, when it comes to business e-mails, people expect a response usually within a few hours,
but within 24 hours is acceptable.
Now, let's talk about text and this is where instant gratification rules.
So, based over a 2013 study, people said that 64% of the time, they get an instantaneous
response, which is defined as less than 2 minutes.
And 68% of people said they give an instantaneous response, again, within 2 minutes.
So, what is that telling me?
The expectation is high on text.
Next up, let’s about the nature of the relationship.
I’m gonna start this off with personal relationships then I’m gonna move it over to business
relationships.
First up, courtship, dating, love.
Now, all the studies I read, they showed that a woman is gonna be more attracted to a man
when she is uncertain whether or not he likes her.
So, this is where the games come into.
I know a lot of guys hate the game, but I understand the game is going nowhere.
Now, there's a whole lot of people writing about this.
Some people even put out crazy rules.
One person, he was talking about, okay, whenever you receive a text, look at the time between,
multiply it by 1.25.
Other people just simply say hey, wait twice as long.
But I understand there were these games here.
And some people don't play the games.
I know that 1 in 10 guys are not gonna be the first person to send a text.
Moral of the story, the courtship game.
When it comes to texting, it’s alive and well.
Next up, let's talk about text, e-mails, and phone calls from your immediate circle.
And you will stop everything and pick up that phone.
Even if I've got someone here in the office, we're having maybe a quick interview, it's
my wife, excuse me, I need to take this.
But when it comes to a text, I know my family's a little bit more playful.
I'm not always gonna pick up.
They’d just send me pictures of the dog or maybe the kids playing outside, things
like that.
So, you need to understand where those boundaries wrap, but I know for certain people I will
interrupt pretty much anything to take that call.
Next up, let's talk about friends.
I’m not talking about your 5,000 Facebook friends.
I’m talking about people you went to college with, people you grew up with.
Unfortunately, what I found in the data is that these are the people that we respond
slowest to because we're so close and they understand.
Hey, you've got a busy week.
I called you on a Monday and I can wait ‘til that weekend.
Friends it seemed like.
They were fine with waiting for a week specially if it was a phone call.
Now, when it came to a text or an e-mail, the response time, they did expect something
a little bit quicker.
Maybe just an acknowledgment of “Hey, I'm alive and I'm gonna get back to you here soon.”
Now, let's talk about the business side.
Business communication and response time, what it means, how people interpret it.
So, understand there’s a big difference between the personal and the business.
The personal, you can play games.
The business, don't play games.
Responded to them quickly.
Studies have consistently shown even if it's just a we received your e-mail, I'll be back
with you shortly, that right there, the person has a better view with that company and they're
more likely to give them their business.
Anyone in sales, you know this.
Because if you don't respond back to that person that wants to buy that house, the person
that wants to buy that car, if you don't respond back to them quick, you could lose it within
minutes.
And all my friends that sell cars or that sell real estate, I'm always amazed at how
they were never turning this up.
Understand the expectations are high and they're only getting higher, which isn't a great trend,
but that's the reality.
[0:05:01] 41% people, in a 2018 study, they expect an
e-mail response back within an hour.
That is the bare minimum, but 15 minutes is better.
That's more world class, but people are still wanting that instant gratification.
Now, let me talk about expectations.
If you don't set the expectation, it will be set for you.
And believe me, people do this.
I've got one friend.
He's a great business partner.
But man, if you don't respond back to him within a couple hours, he is sending you another
e-mail.
He’s gonna send you a text.
And in his mind, this is really urgent.
And again, he doesn't have any kids.
He works 24/7.
I mean, he’s just always working.
I get it, but I do set the expectation early when I'm engaging with someone often.
I say, “Hey, these are my hours.
I will not respond past this.
If someone has died, if it's a real emergency, feel free to call me on this number.”
Otherwise, it can wait.
So, again, if you tell someone you're gonna text them, if you tell someone you're gonna
respond back to them in a set period, make sure to do it.
Don't be overly optimistic.
We do this as human beings all the time.
We oftentimes look at our best.
Okay, I’m sure I can get back in an hour.
How about you just say at the end of the day or close of business?
Give yourself double the amount of room that you think you need and you're gonna let a
lot less people down, but you wanna be consistent in your word.
Again, you set that expectation.
You don't let it be set on you.
All right, guys, I wanna hear from you down the comments.
I wanna har your complaints.
I wanna hear from you how bad this problem has gotten in terms of people's lives being
overwhelmed by all these different ways they gotta communicate, how quickly they gotta
respond, how people interpret things.
I know you guys have got some great stories.
I wanna hear from you down in the comments.
And don’t forget.
If you want more, the support article is also down in the description.
I put the support articles in almost every video I put out here at Real Men Real Style
so you can get more, so you can go read the research, so that you can go deeper on the
topics I’m covering here.
And don’t forget, all the other great tools I’ve got for you for free at Real Men Real
Style.
I’ve also got premium courses.
If you wanna step up your game, you want coaching, you want a high level course so that you can
take action to become the man you know yourself to be, I’ve got you covered there.
That’s it, guys.
Take care.
See you in the next video.
[0:08:30] End of Audio