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SPEAKER: If your users want to check their Gmail
messages in a third-party email client,
first, you will need to allow that feature in the Admin
Console, and then the users need to enable it
in their Gmail settings.
As an admin, in your Google Admin Console
at admin.google.com, go to the search box at the top.
Enter the word IMAP, and from the search results,
select POP and IMAP access.
And then POP and IMAP access again.
Check Enable IMAP access for all users and then press Save.
Once that feature is allowed in the Admin Console,
you will need to go to Gmail at mail.google.com.
To enable it, go to Settings, and then See all settings.
Click the Forwarding and POP/IMAP tab.
After that, select Enable IMAP.
We suggest you keeping the default additional settings.
And finally, press Save.
You'll find the values of the ports and servers
to be used when configuring your Gmail
account on your third-party email client
in the table showing up on the screen.
For additional details on how to configure it,
search your email client's Help Center for instructions
on setting up IMAP.
When trying to sign in, you may see the errors "Username
and password not accepted," "Invalid credentials,"
or you're asked to enter your username and password
over and over.
To fix this, if the user has two-step verification on,
they may need an app password.
If two-step verification is off, less secure apps
needs to be enabled.
If two-step verification is enabled,
you need to go to myaccount.google.com
to create an app password.
From there, go to Security in the left menu.
Scroll down and you'll find the App passwords option.
You'll be asked to enter your password.
After entering your password, you will see this menu.
From the Select app field, select Mail.
From the Select device option, select the operating system
of the device you'll be using the app password on.
If not listed, select Other.
Then you'll be asked to enter a name for the app password
to easily recognize it.
After that, click Generate.
Copy the 16 digits password created
and paste it in the password field in your email client
while configuring it.
Now you should be able to log in without issues.
If you have not configured two-step verification
and are having issues logging into your email client,
you may need to allow the less secure apps.
First, it needs to be enabled in the Admin Console
and then you need to turn it on in your user account.
Go back to the Admin Console again at admin.google.com.
Click the menu icon.
Then go to Security, then Access and data control,
and then Less secure apps.
Select Allow users to manage their access to less secure
apps, and then click Save.
Now you need to enable the option on your user account.
To do so, go to myaccount.google.com, then
select Security.
After that, scroll down and go to Less secure apps access.
Then just switch on the option, Allow less secure apps,
and try to log in again with your username and password.
You should now be able to log in.
You can also find the servers and ports as well as
more details in the Check Gmail Through Other Email Platforms
page, in the Google Workspace Admin Help Center.