I guess one of the first things that comes from my
Mind is just trying to link a couple of the themes that you picked on and so in terms of thinking about
the fourth Industrial revolution
where things are moving quickly and
in alignment or
Simultaneously and impacting across each other, how do you stay abreast of those different theme how do you actually
remain informed and then keep abreast of those trends and
so first of all, I think you got to decide on what are the sources of information that you trust and
you know we could have a completely different conversation with the u.s. Election, but let's not talk about that and
But today, I think what you're doing is you're facing a plethora of information, and so in many ways
What do you use use a linkedin feed?
Do you use one or two the harvard business review? What are the types of sources of information?
where you believe, there's truth, and so I think you need to look at that and
So I think it's a continual. There's a lot of reading involved today
I think it's a lot of in going out and looking for people are challenging conventional wisdom as to why and
Then I think what becomes of common sense
because today I think there's the tendency that
You take things on Faith without challenging and so how I try and do is to look at sources of information
the Linkedin feed tremendous source of relevant information, because what I'm starting to do is to see what my and
My network for reading and thinking about so I've built in networks like I have a high regard for that
The beauty of the types of things they're reading and commenting on that should be of interest to me
so there's the types of ways that I that I go about us and
I mean the old fashion networking getting out and talking to people totally most important thing and
You know there is
There is a reason in life. Why we have two ears and one mouth and
sometimes it's just to be with other groups of people and to hear interesting conversations and
Going out talking to people. What do you think?
You know what have you seen? What works for you? What doesn't work for you, what would you advise me?
What we advise me not to do I think the more that you can do that
It's more important than ever in a connected world the danger
Is that you actually stay almost as some of our teenage kids are kind of hiding behind the machine
It's almost get out there and having a human contact to understand the what I kind of think yeah
What were the questions we learnt as kids?
What why who how where when?
Think more and more we go back to those basic conversations those basic questions, and asking like-minded groups. What do you think?
Where do you disagree ?
Guess you know in terms of trying to understand the cause of a problem or even a customer need you know the five wise
Yeah, you know just getting down to that
what might be a root cause or the root challenge that a customer's facing yeah, but I think for all of us in business and
like almost a day you're [not] talking to a client is a bad day because what I know is that and
Ninety percent of our opposition are talking to one hundred percent of our clients
You got to wake up with that form of Paranoia somebody out there
Have to right? At the end of day it
Somebody out there if they're good enough for us somebody else wants them
If you're not out there talking to them an understanding are you solving their problems?
Or why not or somebody out there with a better possible solution to their problem, and we're unaware of it shame on us
So one of things I like to do is and you know every day. I've lifetime carved out to spend with customers and
whether it be on the phone or when I'm visiting cities and
Nothing better than going to talk to four or five or customers and what I also love it. I love to spend time with our
biggest complainants
Because the danger is I will go to a city or I'll go to a country my team would have lined me up to talk
To the customers that want to tell me good things. Well that's not necessarily a representative sample
I need to be out there talking to the customers. Who are really annoyed at me
I've done something that I when I say I myself my team we we collectively have done something
that didn't help the customer and the best way I can learn is for them just to give me that unfettered
left hook
So then I'm kind of yeah, there's no editorial between me and them I'm getting dare truth
not somebody from my team who is
Packaging it up and make it seem less important because it's incredibly important in the customers eyes