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TARGET 8 IS GETTING RESULTS
TONIGHT FOR A WOMAN WHO SAYS
SHE GOT HOSED OVER SAMSUNG'S
RECALL OF WASHING MACHINES
WITH EXPLODING LIDS.
CUSTOMERS IN WEST MICHIGAN
COULDN'T BELIEVE IT WHEN THE
áCABLE GUYá SHOWED UP TO DO
THE RECALL FIX... THEY TOLD
TARGET 8 INVESTIGATOR SUSAN
SAMPLES THE TECHNICIANS
áBROKEá MORE THAN THEY FIXED.
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THIS ALL STARTED LAST FALL
WHEN SAMSUNG RECALLED NEARLY 3
MILLION TOP LOAD WASHERS
BECAUSE THE LIDS COULD DETACH
IN HIGH SPIN CYCLES AND FLY
OFF.. BUT IT'S NOT THE
CAREENING LIDS OR NINE
REPORTED INJURIES NATIONWIDE
THAT'S UPSETTING WEST
MICHIGAN... AND PROMPTING
CLASS ACTION LAWSUITS ACROSS
THE COUNTRY.
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"SO THEY SENT THIS OUT AS A
SAFETY FEATURE TO TELL YOU
DON'T PUT BEDDING ON NORMAL"
WHEN NATALIE CAVAGNETTO GOT
WORD OF THE RECALL...
RECALL... "I HAVE NOT HAD A
LID PROBLEM." THE NORTHEAST
GRAND RAPIDS MOM DID THE
RESPONSIBLE THING...
THING... "I CALLED TO MAKE AN
APPOINTMENT WITH SAMSUNG TO
GET THE LID REPAIR DONE." SO
DID LAURAINE NAVARRE - AN
EMPTY NESTER IN FRUITPORT.
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"I WAS SURPRISED WHEN IT
TURNED OUT TO BE DISH THAT
TURNED UP TO DO IT..." WHO
áWOULDN'Tá BE SURPRISED...
SURPRISED... "I'M LIKE DISH
NETWORK .. THIS IS SUPPOSED TO
BE FOR MY WASHER."
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"HE WAS JUST CONFUSED.. HE
CHECKED HIS IPAD REGULARLY."
REGULARLY." "I ASKED HIM WHERE
HE WENT FOR HIS TRAINING.. AND
HE SAID THEY SENT HIM A
VIDEO."
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"I DON'T THINK THEY'D
ACTUALLY GIVEN THEM HANDS-ON
EXPERIENCE." NAVARRE SAYS THE
DISH REP WHO REINFORCED HER
LID HAD TO BORROW A WRENCH AND
SCREWDRIVER FROM HER TO DO
IT.. WHAT'S WORSE...
WORSE... "I WENT TO DO A LOAD
OF WASH RIGHT AFTER HE LEFT
AND IT DIDN'T WORK." NEITHER
DID CAVAGNETTO'S WASHER... AND
SHE HAD A DIFFERENT DISH
TECH... BUT SHE TOLD TARGET 8
THAT HER REGULAR REPAIR GUY
SPOTTED DISH'S ALLEGED
MISTAKE.
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"THE GENTLEMAN DRILLED RIGHT
THROUGH THE WIRES."
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"WE'VE GOTTEN A COMPLAINT
FROM SOMEONE WHO SAYS YOU CUT
THROUGH A WIRE ON HER WASHING
MACHINE." THE DISH EMPLOYEE IN
QUESTION DENIED DOING ANY
DAMAGE..
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"WELL THAT'S FUNNY IT WAS
WORKING FINE BEFORE YOU GOT
HERE." PLAINTIFFS IN SEVERAL
CLASS-ACTION LAWSUIT
NATIONWIDE AREN'T HAPPY WITH
SAMSUNG'S RECALL FIX EITHER. A
FEDERAL SUIT FILED AGAINST THE
SOUTH KOREAN GIANT IN
CALIFORNIA LAST WEEK - ALLEGES
THAT SAMSUNG - IN AN EFFORT TO
CUT COSTS - ISN'T EVEN USING
INDIVIDUALS QUALIFIED TO
REPAIR OR EVALUATE THE SAFETY
OF THE RECALLED WASHING
MACHINES.. A TEXAS SUIT CLAIMS
THAT EVEN WITH THE FIX - THE
WASHERS STILL CAN'T BE USED AS
INTENDED BECAUSE SAMSUNG NOW
ADVISES CONSUMERS NOT TO USE
THE HEAVY SETTING TO WASH
BEDDING... A SUIT IN OKLAHOMA
ACCUSES SAMSUNG OF FAILING TO
RESPOND TO CUSTOMERS REPEATED
CALLS - CREATING THE
APPEARANCE THAT IT WAS
INTENTIONALLY WITHOLDING
REPAIR OR REPLACEMENT IN ORDER
TO FORCE THE PLAINTIFF TO USE
THE REBATE OPTION TO BUY
ANOTHER SAMSUNG WASHER.
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ANOTHER SAMSUNG OPTION TO BUY
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ANOTHER SAMSUNG WASHER.
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"I WAS CALLING DAILY TO
SAMSUNG AND YOU JUST GET THE
RUN AROUND."
AROUND." "SAMSUNG NEEDS TO
MAKE RIGHT BY THEIR
CUSTOMERS."
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IT'S MAKING SOME PROGRESS -
WHEN CAVEGNETTO'S WASHER
WOULDN'T WORK - SHE WANTED TO
SWITCH TO THE REBATE INSTEAD
OF RECALL REPAIR... SAMSUNG
SAID NO - BUT THE COMPANY
CHANGED ITS MIND WHEN TARGET 8
CALLED.
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((IF I WOULD HAVE KNOWN IT
WAS GOING TO BE REPAIRED
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IMPROPERLY I WOULD HAVE TAKEN
THE REBATE RATER THAN THE
REPAIR))
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SAMSUNG'S STATEMENT TO TARGET
8 READ IN PART - OUR PRIORITY
IS TO REDUCE ANY SAFETY RISKS
IN THE HOME. WE ARE AWARE OF
MS. CAVAGNETTO AND MS.
NAVARRE'S EXPERIENCES AND HAVE
REACHED OUT TO THEM TO
APOLOGIZE AND OFFER
SUPPORT.... WHILE WE DON'T
COMMENT ON PENDING LITIGATION,
WE HAVE SUCCESSFULLY COMPLETED
HUNDREDS OF THOUSANDS OF IN-
HOME REPAIRS TO DATE...
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DISH'S STATEMENT TO TARGET 8
READ IN PART - WE ARE WORKING
WITH SAMSUNG TO UNDERSTAND
WHAT HAPPENED IN THESE
INSTANCES AS QUICKLY AS
POSSIBLE. AS AN AUTHORIZED
REPAIR PARTNER, WE'VE WORKED
WITH SAMSUNG TO DEVELOP
TRAINING FOR DISH TECHNICIANS,
WHICH INCLUDES HANDS-ON
EXPERIENCE....." YOU CAN READ
THE ENTIRE STATEMENTS AT WOOD
TV DOT COM.
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THE TAKEAWAY FOR NATALIE
CAVAGNETTO - BY THE WAY - SHE
SAYS BEFORE HER NEXT MAJOR BUY
- SHE'LL ASK A TRUSTED REPAIR
PERSON - WHICH MACHINES THEY
RECOMMEND... AND WHICH
COMPANIES ARE THE BEST TO WORK
WITH WHEN THINGS GO
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WRONG.
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THIS ISN'T THE FIRST TIME
TARGET 8 HAS ALERTED YOU TO
PROBLEMS WITH SAMSUNG REPAIR
PEOPLE. IT WAS ONE YEAR AGO
THAT WE EXPOSED THAT SAMSUNG
HAD AUTHORIZED A CONVICTED
CRIMINAL TO DO IN-HOME
REPAIRS. CUSTOMERS TOLD US
TONY O'NEAL OF A-ONE ASSEMBLY
TOOK THEIR MONEY, BUT DIDN'T
DO THE WORK. SAMSUNG SAYS IT
HAS SINCE... CHANGED SEVERAL
POLICIES - INCLUDING
STRENGTHENING BACKGROUND