- If you have a story about how
you paid too much for your rental car,
I want to know it.
This is what I want to know more:
Have you ever had to use the insurance on your rental car?
I kind of felt like I was adulting by like,
renting a car,
even though you're
allowed to rent cars at 25
and I've been 25 for a while now.
- Not like for a while.
- Thanks.
Yeah, like a couple days.
- Just, yeah.
(airplane engine)
- Hey guys,
my name is Shayla and I make these videos every Wednesday.
I've been traveling and YouTubing full time since 2015.
Now I'm back home in Minnesota.
I'm teaching people how to start
or create or grow on YouTube.
I started a second channel.
- Oh my God.
- It's actually pretty cool though.
- Thanks, boo.
So that will pop up.
I don't know which side.
And if you want to get on the email list
and get discounts for YouTube courses,
that link will be below.
This week I wanted to hop on
and tell you about how I'm really bad at renting cars.
'Cause I never rent cars.
This weekend I went to a conference by myself in California.
So I just made it to L.A.
and now I'm waiting for my bag
and I have to go rent a car.
I don't usually rent.
I'm starting to rent cars,
and it feels very adult and I kind of like it.
A conference about online courses
because I'm starting my online YouTube course.
Seth I have to rent this car
and I'm just so overwhelmed and stressed about it.
And so Seth was like,
"Oh, I can do it for you."
"Thank you sooo much!"
- She wants to find the best deal possible.
- Which is why I can't rent cars,
'cause I need to look for two hours
before I feel like I've found the deal.
- I'll just find a decent deal
that I feel comfortable paying and book it.
And you know what?
Sometimes there's a cheaper deal and I'm like,
(beep) that would have been great.
But, you know.
It's going to go easier or else I'm going to listen to her
freak out about it.
- I don't want to listen to her whine so--
- No, that's not-- - I'll just do it for her.
- That's not it.
- That's what you just said,
I'm pretty sure.
- I know that I can make her life easier
if I just go on to whatever rental site,
find a good deal,
book her a car.
- What kind of car did you book me?
- The mystery car.
- I didn't know that.
When I got here she goes,
"Oh, it looks like you've got the mystery car,
"so we've got a minivan for you."
The manager's special today is a minivan.
- (laughs) Oh man,
that is awesome.
- I was like, okay.
She goes, "Is it just you?"
"Yeah."
"Well, for $20 extra a day,
"I can get you in like, a Camry."
Per day extra?
No, I'll drive the minivan,
thank you.
- I'm thinking like,
she's in the clear.
There could be no issue.
- There's no,
nothing could happen wrong.
- Just go, pick up the car, and dip.
- Wrong.
- You know at the rental places,
they're like,
"Oh, do you want a GPS?"
No.
- She's swindling.
Yeah!
- She's in full swindle mode,
and she's doing it to Shayla,
which ...
No. - But this is what they do!
- I'm not mad at the employee,
I'm mad at the pay structure,
because they've structured it in a way
that employees have to finagle you to pay more.
- Good word.
- Finagle?
- Yeah, I use that word
- No, that's my word.
Do you know anything about car rentals?
Are you paid on commission?
The way that they present it,
'cause she's like,
"Well, you can get this insurance
"that's going to do total coverage,
"but at minimum, there's this one."
And so I thought "at minimum" was required,
so I was like,
"Okay, it must be some weird California tax law.
"So I guess I have to do that."
Then she's like,
"Do you want to pay for the gas here?
"It's cheaper."
I was like ...
"Cheaper?
"I thought that it's always more expensive
"at the car rental place."
"Oh no, you're talking about the fees and the penalties."
But then I start trying to get on her level.
"Oh, I bet you get asked these questions all the time."
(nervous laugh)
She's like,
"My husband says I say it in my sleep."
And we're going back and forth
and I'm like,
"Ooh. Now we're friends.
"She's going to steer me in the right direction."
And I was like,
"So I should get the gas?"
She's like,
"Yeah, we charge you less here."
And I was like,
(clicks tongue)
"Okay, thanks for having my back."
- Little did she know,
she thought she was the one making that personal connection,
and getting the hook-up ...
Nah, it was completely flipped around.
She was doing that to Shayla.
- "We charge you $3.60 and out there it's $3.80."
And I was like,
"Well yeah, that seems reasonable."
Well it's not prorated so if you
bring back a full tank of gas,
they keep your $50 plus at the very end for,
I don't know why,
she swapped it and ended up giving me an ...
- Elantra?
- Yeah.
A Hyundai Elantra.
So now I'm driving a Hyundai Elantra,
which gets really great gas mileage.
So I've been driving now for two hours.
Let's see if you can see this.
It's full.
It's all the way full.
Lesson learned.
I feel so adult, mmm.
Then I called,
and I was like,
"Hey, I just wanted to check,
"do I need this insurance?"
"No."
"I don't need this gas, right?"
"No."
"Okay, can I just take that off?"
"Well, yeah,
"you have 24 hours but you have to do it in person in LA."
- I mean come on.
Everything's automated.
You could do that online.
We sign paperwork online.
You can get a credit card in five seconds online.
- That's true but I think it's just the--
- And you can't change your rental car agree--
I get it,
I just think the whole pricing thing--
- It's 2019.
- Yeah, they could have at least adjust--
Even like a gift card.
Let's retain our customers and give you a gift card.
'Cause we're going to rent a car again,
but we're probably not going to do it through ...
- EZ.
EZ Car Rental.
- EZ.
Yeah, E-Z Car Rental.
- There's no direct number to them.
You can't call them direct.
It's such a pain in the (beep).
- You win some and you lose some.
- Well and that's the thing
is this whole adulting thing is all about learning.
But they were like,
"Do you want to pay for this toll machine?"
On Google Maps, there's a setting where you can say
do not take me on a toll road,
and as long as you have the extra time
it'll take you around toll roads
so you never have to go on them.
Travel hack.
- Hashtag no tolls.
- Hashtag no tolls!
- Toll free.
- Toll free. (laughs)
You know when you do the inspection?
Whenever Seth is doing the inspection, I'm like,
"Seth! Seth.
"There's a tiny little scratch over here.
"There's a finger print over here."
I just need to document ev-ery thing.
I'll look under the bumper.
I am meticulous.
I feel like they don't really care about
the general wear and tear until they care.
- I kind of give the benefit of the doubt
to people sometimes that they're not
going to try and screw you over that much.
- Not car rental places anymore!
I put this on my Instagram and everyone related.
If you have a story about how you paid
too much for your rental car,
I want to know it.
If you were somebody that worked in a car rental,
tell me all that we need to know.
This is what I want to know more:
have you ever had to use the insurance on your rental car?
Like people who talked about how if you don't do it,
it goes through your insurance,
and every day that that car's not able to be rented,
they charge you.
- Or if you've ever found anything weird in your rental car.
Like a dead body.
- What?
(Seth laughs)
- They should make an Airbnb for cars.
- They have it.
- Seriously?
- Mm hm.
- What's it called?
- I don't know but somebody told me there's a thing.
So please tell us your stories
because I want to know if you guys
always get the insurance,
if you never get the insurance.
I can feel you looking at me.
(Shayla snickers)
Thank you guys so much for watching.
We will see you all next Wednesday.
If you haven't,
go check out my new channel,
check out my Instagram, livingonaoneway.
You can check out Seth on Instagram,
but he just went to a private account.
- Yeah, so you got to get um ...
You got to get like that VIP access.
- Oh god.
I will see you guys all next Wednesday.
(blows kiss)
Bye.
Go mwah.
- I'm not doing that.
- Mwah.
- I'm not doing that.
- Mwah.
- No.
- Say "Byeee."
- No!
- Byeee!
- I always put my labtop,
I can't ever remember what I do, let me think.
- First of all,
it's a lap top.
Not a lab top.
Who says that?
Does anybody else say lab top?
- What about hand burger?
- Who says that?
- Nobody.
Alyssa, thank you for letting me stay at your house.
She's in Switzerland off living a great life.
So, I had to go from LA.
And I just drove an hour and a half to get to her house.
Now I have to figure out which one it is.
It's like an apartment complex.
So I have to go around and try and find it.
So I found the building but I need to dial in.
And she's not ...
She's not in there.
(laughs)
I literally just went through the parking lot
and found an open door.
And I'm on the inside.
So, success.
(downtempo electronic music)