(upbeat music)
- Hello, and thank you for joining us today.
I'm Ashley McClellan,
chief executive officer at Research Medical Center.
And I'm excited to share with you
how we've seen our research family show up for our patients,
community, and for each other.
To help tell those stories,
I've invited our assistant chief nursing officer,
Sophia Solomon, and our vice presidents of operations,
Patra Katsigiannis and Purav Modi,
to join me today.
Before I turn over to the team,
I'd like to say how proud I am
of what we've accomplished together
since the beginning of the year.
We always look to put the patient first.
Our care for others extends beyond our facilities
and into our communities.
And we not only say we care like family,
but we show it.
I'd like to introduce Sophia
who will discuss how we've shown up for our patients.
- When patients are our highest priority,
when you work together as a team,
when you understand that sometimes
the littlest things are actually the biggest, it shows.
Hi, I'm Sophia Solomon,
assistant chief nursing officer.
And I am happy to be able to share with you
some of the ways that we've seen you show up
for our patients.
Through your hard work and dedication,
Research Medical Center was named one
of America's Best 250 Hospitals
for 2022 by Healthgrades.
This means that our exceptional team ranks among those
who work for the top 5% in the country.
We were also recognized by Healthgrades
as a 2022 Patient Safety Excellence Award recipient.
This distinction places RMC among the top 10%
of all short-term acute care hospitals.
Both of these award show the high level of care we provide
to our patients.
We are pleased to share
that inpatients are rating their care experience the highest
that it has ever been at Research Medical Center.
I am so proud when I read comments,
recognizing specific staff members.
The fact that patients can recall you by name shows us
that you have connected with them
and left a mark that will always be remembered.
More than $600,000 in capital was approved
in the first quarter of 2022.
And our team is already seeing improvements
from those funds,
including new recliners and computer cabinets.
And our care of patients goes beyond the bedside.
When a patient brought his support dog,
Dexter, in with him,
his nurse, Erin, jumped into action
and gave Dexter a little extra care.
She found a vet for updated vaccinations
and a spa day to give Dexter a full makeover.
These are only a few examples.
As we know, there is so much hard work
and dedication that happens behind the scenes.
We truly thank you for caring for our patients like family.
Now I'd like to turn it over to Patra
to share how we've shown up for our community.
- When you are committed
to healthier tomorrows for everyone,
when you are ready to support our community 24/7,
when you believe in something larger
than yourself, it shows.
Hello, I'm Patra Katsigiannis,
vice president of operations.
And I'm honored to be able to share with you the many ways
so many of our team members show up
for our community every day.
Over the past 15 months,
we have held 11 blood drives
with more than 260 total donors.
With the 256 units collected,
those who donated save nearly 800 potential lives.
We truly thank you for donating.
Through the Research Foundation,
we are partnering with HappyBottoms
to give every new Research Medical Center mom
in need 75 diapers upon discharge
to help alleviate diaper needs.
We continue to be active in our Brookside community.
This past March, we walked in the St. Patrick's Day Parade
to represent the Brookside ED.
At the end of April,
we had booths at the Brookside Art Annual,
and we will be at the farmer's market again this summer.
Supporting local charities continues
to be a priority for us.
For example, in partnership
with Research Psychiatric Center,
we sponsored the Rose Brooks Cabaret
to help combat domestic violence.
We are also working to identify charities
that you are passionate about
so we can continue to support our community.
We also encourage RMC colleagues
to log their volunteer hours
through HCA Healthcare's Giving
& Volunteering Matching Program.
For every 10 hours you volunteered and logged,
you'll receive $200 for the charity of your choice.
You can earn up to $1,000 per year for your charity.
Don't miss out on this great opportunity
to give to a charity that you are passionate about.
Giving back to the community supports our mission.
Above all else,
we are committed to the care and improvement of human life.
Thank you for all you do.
To discuss how we've shown up for each other,
I'd like to pass it over to Purav.
- When you care for your colleagues like family,
when you support one another with help and hope,
when you invest abundantly in the healers, it shows.
Hello, everyone.
I'm Purav Modi, vice president of operations.
And I'm thankful to be able to share with you
how we are all showing up to help each other.
To recognize those who consistently show up,
we launched the We Show Up Team of the Month award
to honor those who go above and beyond.
For March, we awarded our emergency departments
for their hard work and dedication.
Our main ED sees 40,000 plus patients a year,
and our Brookside ED has a patient experience score
over the 75th percentile.
In April, we proudly recognize the inpatient therapy team.
As an 80 plus person team,
they provided more than 3,000 hours in additional shifts
to assist patients during the COVID surges.
The safety of our colleagues
and patients is a top priority here
at Research Medical Center.
We have seen a slight increase in security concerns
and have enhanced our Behavioral Health Workgroup
to address these concerns.
To be more proactive with any IT issues,
the RMC IT team kicked off a new initiative
to round on an entire unit the last Monday of each month.
The goal is to work with the units on any needs
and help put faces with names.
We are also excited to share the relaunch
of our facility's Diversity, Equity, and Inclusion Council
here in May.
We want to ensure every voice
and every perspective has a seat at the table.
Our senior leaders continue to walk a mile within our units
where we job shadow to learn what a day in the life
of our colleagues looks like
in their respective departments.
This has been a great chance to learn directly
from our team members about wins, opportunities,
and most importantly, how we can better support them.
And the list goes on.
Overall, this team shows up for each other every single day,
and we're incredibly proud to work alongside each of you.
- Thank you, Sophia, Patra, and Purav.
Hearing all of these accomplishments is inspiring.
It makes me proud to be a part
of the Research Medical Center family.
Thank you again for showing up for our patients,
community, and each other.
I look forward to continuing to work with you
throughout the year to make Research a great place to work.
(upbeat music)