this video explains how to fix your
printer when your printer stops feeding
paper and a paper jam error message
displays on your printer's control panel
or on your computer in this step we will
clear any jams from the paper trays do
not remove Jam paper at this time begin
by removing any loose paper from the
input and output tray
press the power button to turn off the
printer in some cases it may not turn
off whether or not the printer turns off
in the next step we need to unplug the
printer turn to the back of the
printer remove the USB cable from the
printer unplug the power
cord remove the rear access door to do
this push the tab on the left side of
the rear access door to the right and
then pull the door away from the printer
check the back of the printer for jammed
paper if you see any paper remove it by
pulling evenly with both hands to avoid
tearing check the rollers and wheels for
torn pieces of paper that might remain
inside the
printer use a flashlight to thoroughly
search the back of the printer to find
all small scraps of paper if any torn
pieces of paper remain inside the
printer more paper jams are likely to
occur reattach the rear access door to
do this insert the two pegs on the right
side of the door into the right side of
the printer and then push the rear
access door into
place if the paper jam cannot be removed
from the back of the printer we can try
to remove it from the front return to
the
front raise the paper output
tray grasp any jammed paper in the paper
tray with both hands and then pull it
toward you to remove it remove the paper
as carefully as possible if any torn
pieces remain inside more paper jams are
likely to occur open the cartridge
access
door carefully remove any paper you see
make sure you get any small pieces that
might tear off check the rollers and
wheels for any remaining pieces of paper
you must remove all scrap of paper to
prevent future jams small pieces of
paper can easily stick in places that
are difficult to see use a flashlight to
thoroughly search left and right inside
the printer searching the carriage path
with a flashlight is an important step
in preventing future
jams when you've removed all of the
paper close the cartridge access
door turn to the
back reconnect the power cord
return to the
front if the printer does not
automatically turn on press the power
button to turn on the printer align the
paper by tapping the stack on a flat
surface then raise and hold the output
tray in the open position load paper
into the input tray until it stops Slide
the paper width guide inward until it
stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the pap paper lower the
output
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved to print a page
from the printer's control panel touch
the setup menu icon this icon looks like
a small wrench touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal if the page does not print go on
to the next
step use the following steps to make
sure the carriage can move freely the
printer must still be powered on for
these steps to work open the cartridge
access door so that you can view the
carriage The Carriage will move to the
center of the
printer turn to the
back watch while the printer is still
powered on disconnect the power cord
from the printer then disconnect the
other end of the power cord from its
power source return to the
front look inside the printer and check
for paper or other obstructions around
the carriage that could prevent it from
moving use a flashlight for proper
viewing remove any paper that is found
if the paper tears when you remove it
from the rollers check the rollers and
wheels for torn pieces of paper that
might remain inside the printer if
pieces of paper remain inside the
printer more jams are likely to occur
reach inside the printer through the
cartridge access door and then manually
move the carriage remove any
obstructions that are found while moving
the
carriage ensure the carriage moves
freely from all the way to the
left to all the way to the right
once all obstructions are removed and
the carriage can move the full width of
the carriage path close the cartridge
access door turn to the
back reconnect the power cord into its
power
source then reconnect the other end of
the power cord into the printer
return to the
front if the printer does not
automatically turn on press the power
button to turn on the printer try
printing a page directly from the
printer's control panel to see if the
issue is resolved to print a page from
the printer's control panel touch the
setup menu
icon touch
tools then touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print Go On To The
Next Step Printer rollers get dirty from
dust paper fiber and other dippery and
this step will clean the rollers before
you begin gather the following cleaning
materials clean lint-free cloth clean
water distilled or bottled water is
preferable but not required do not use
alcohol or other chemical cleaners raise
the output tray and remove the paper
from the input
tray lower the output
tray press the power button to turn off
the
printer turn to the
back disconnect the power
cord remove the rear access door to do
this push the tab on the left side of
the rear access door to the right and
then pull the door away from the
printer clean the pick rollers visible
in the printer with a clean lint-free
cloth lightly moistened with water the
cloth should be damp but not soaking
wet wipe each roller starting on the
right side of the roller and wiping to
the left use your finger to turn the
roller up as you finish cleaning a
section of the
roller make sure that you remove any
buildup or debris from the entire
surface of the
rollers while the rear access door is
removed from the printer check the hard
plastic rollers note if any rollers are
missing don't roll freely or are not
springy when you push on them these
conditions could prevent rollers from
feeding paper properly and mean that the
rear access door needs to be
replaced reattach the rear access door
to do this insert the two pegs on the
right side of the door into the right
side of the printer and then push the
rear access door into
place reconnect the power cord
return to the
front press the power button to turn the
printer
on align the paper by tapping the stack
on a flat surface then raise and hold
the output tray in the open position
load paper into the input tray until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper lower the
output
tray try printing a page directly from
the printer's control panel to see if
the issue is resolved to print a page
from the printer's control panel touch
the setup menu
icon touch
tools then touch printer status
report if the page prints successfully
the issue is resolved D you can
reconnect the USB cable and resume
printing as normal if the page does not
print go on to the next
step sometimes the issue can be resolved
by resetting the printer the printer
must still be on for these steps to work
turn to the
back while the printer is still powered
on disconnect the power cord from the
printer then disconnect the other end of
the power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds to allow the print
mechanism to reset reconnect the power
cord into its power source then
reconnect the other end of the power
cord into the
printer return to the
front if the printer does not
automatically turn on press the power
button to turn on the printer try
printing a page directly from the
printer's control panel to see if the
issue is resolved to print a page from
the printer's control panel touch the
setup menu
icon touch
tools then touch printer status
report if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal
if the page does not print go on to the
next
step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the Support options are for
your printer your options for service
may vary depending on how long you've
owned it and what country you live in