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♪ Everything's up to date in Kansas City ♪
- Hey, good morning, everyone.
Welcome to "Marathon Mondays with Mal."
It's a beautiful morning in Coburg
at the world headquarters of Marathon Coach.
I got the sun coming just over the headquarters building,
so I'm gonna put this hat on.
Actually, that was staged.
I wanted to show you a hat
that we have down in our boutique
if you get to visit Marathon locations,
Florida, Texas, or, of course,
here at the headquarters in Coburg, Oregon.
You can find stuff like this,
from hats to jackets to shirts.
We've got a really nice line of new t-shirts, thin shirts,
that are really good to wear around RV parks
or wherever you might be.
Anyway, hope everyone had a good weekend.
We're gonna walk through our service department
this morning,
so let's get it started.
But first thing, I wanted to welcome
our newest member to the Marathon team,
the newest member to our marketing team,
John, our new videographer.
John's behind the camera this morning,
so everybody say welcome to John as you can,
and a big thanks to him for dealing with my personality,
which is always fun.
Look at how busy it is right around here.
Let's walk this way, John.
We're gonna start this way,
and then we're gonna go through the service department.
A busy morning,
A busy morning here in Coburg.
I'm gonna do my best Ginger Rogers
and go backwards to the Fred Astaire.
Hope everyone had a good weekend.
We're gonna go take a look at a couple of remodels.
And next week, we're gonna look at a new Coach,
I think, in completion.
So I'm excited about that.
But we're gonna walk right around this way
and then in through service
and take a look at what's going on in there.
There's a couple of remodels going on.
For those of you who don't know,
Marathon service departments are very busy,
so if you're looking to get your Coach in for a remodel,
make an appointment.
Call your service guys.
Call Joe in Florida; call Chris in Texas;
call Chris or Curt here at the mothership in Coburg.
Make an appointment for your Coach to get in.
If you know you need your Coach
to get in in September/October,
call now.
It's very important, you guys.
We don't want you waiting,
and we want you to have an appointment, so that you...
We can get to your Coach
and the issues with your Coach
or the remodels with your Coach in a timely fashion.
And the way to adjust the timely fashion
is to make an appointment.
Let's go!
Always exciting coming in here on a Monday
because there's so many Coaches.
You saw it outside.
In here, this is where they're working on...
They work on Coaches inside and outside,
but I wanted to look at a few things this morning.
So let's go take a look at a few Coaches.
And John and I'll stand right here,
and you can see just how many;
we have a full bay down there.
I say "bay," but I mean, look at how many bays we have.
This is the Coburg location, of course.
So our headquarters is really busting this morning
with Coaches.
And another really cool thing.
We get to see all kinds of different eras of Coach,
everything from 30 year old Marathons
to brand new Marathons.
Some new Marathons are in here
getting additions and changes in post-production.
We're gonna have 1343 down here in post-production
in a couple of weeks, 1343.
We'll be down here adding some stuff to the bays
and, of course, a pressure washer with deionizer.
This is a cool Coach.
This is one we saw down in the...
Here, let's look over here.
This is one that we saw down in India several months ago,
1159 Triple Slide H.
That's a really cool Coach.
We're gonna be bringing you a remodel show on that one
because I know that we do have a show on the before,
so everyone got to see what it looked like
before the remodel.
When we're done...
Or not when we're done,
but when we're in the middle of the remodel,
we'll take a look.
All right.
Lots of services can be achieved
in the Marathon service department.
I know that I saw Jeff earlier.
He was working on 0698.
He was working on the ACs of that.
I think he was working on the dash air of that Coach.
So this time of year,
especially with what's been going on
with the weather on the West Coast,
air conditioning is important.
So if your ACs are having trouble,
whether it be roof airs or dash air or whatever,
make sure you call Marathon service,
get in there, and have them take a look.
All right.
Wanna show you this Corian piece over here.
Kurt Nelson, good morning.
Let's let's walk over here, John,
so we're not in Landon's space too much,
but as you can see,
this is one of the benefits of having Corian
in your Coach.
Whether it be a 20 year old Marathon or a new Marathon,
you're going to see Corian,
whether it be countertops, shower features, or entryways.
Corian is a very versatile product,
and one of the major benefits of it
is you can polish it and make it look new again.
This is a 20-some year old piece of Corian
that is in this Coach.
And Landon, as you can see, is polishing it,
taking surface scratches out.
It's less volatile than natural stone,
so it can be repaired, serviced, or replaced
a lot easier than natural stone.
Also, another big benefit for the customer
is that you can do all kinds
of different colors and finishes,
flat, satin, high polish, high gloss.
As you can see, these pieces...
And John, you wanna get in here and see these?
These copper pieces...
And pardon the dust 'cause Landon's working on it.
But those pieces right there are really...
Show up, and they're really a high gloss.
That's one of the major benefits of this type of product.
It can be polished to really show off the beauty of it.
Also, I mean, the colors are endless.
The finishes are endless.
So anyway, that's my thing on Corian.
Another thing I wanna show you is that...
Custom barbecues, custom storage, things like this...
This is something for this Coach, also,
that is going to be put in the bay.
It's like slots for tables and chairs.
And if you can think it up,
we have the engineer to design it,
and we have the guys to build it.
And so it's really cool to be able to see the creativity,
not just on the production floor,
but in our service department.
So I just saw Wes running here.
Let's see if we can go peek in too.
Wes, can we take a look?
- [Wes] It's all yours! - Awesome.
Let's go take a look, guys.
A full remodel.
This is what I'm talking about.
Here's one you guys haven't seen.
John, I'm gonna let you go.
Watch your step as you navigate through here.
This is gonna be a full remodel in this Coach,
and this is going to be heated floors.
Man, what a cool Coach.
Here's the deal.
In this era of Coach...
And I wanna say this is a 12 year old Marathon.
Double Slide H.
In this era of Coach, there was not heated floors.
And if it was, it probably needed to be replaced.
I doubt very highly.
There's a very...
I doubt it at all, that this was a heated floor.
But they're adding heated floors now.
And that's the cool thing about being able
to do floors in the Coach.
Now, 20 years later, or not so much 20 on this one,
but after a decade or so,
they've decided to change the style of the floor,
and they're gonna do heated floors.
So we're down to the sub floor,
and Wes and Rob are gonna be out here,
and they're going to be putting in work on that floor.
Co-pilot seat is out.
A lot of...
A lot of things are disassembled,
the headers, the sides of the slide outs...
So really cool to see what they're gonna do with this Coach.
(keys jingling)
Yeah, that's cool.
Very cool.
Coach 877, you guys.
Well, for those of you keeping score, it's 0877.
That's another thing that happens in our service department.
Floors are a big part of it, you guys.
Flooring is a really good way to upgrade your Coach.
iPad integration.
If you don't have the iPads in your Coach,
that's a really good way to integrate some technology
into your Coach or to upgrade it.
Televisions, TV, and audio upgrades,
also a big thing.
TVs are constantly changing,
so if you've got ten-year-old TVs,
talk to your service departments
about what they can do for you
because upgrading TVs is a big way
to enhance your entertainment in your Coach.
A lot of us, like myself,
we enjoy watching shows or TVs or movies.
And now with the new 4K or even 5K TVs,
depending on your likes, we have streaming.
I mean, at a moment's notice,
I can watch "El Dorado" with John Wayne,
and five minutes later,
I can watch "Bullet" with Steve McQueen.
So last night, I was watching "Yellowstone."
Oh gosh, I love it, but the act...
It's unrealistic, but it's TV; it's not...
Right? - [Kevin] Right!
- Kevin knows, okay.
So here's another piece I wanna show you.
This is a custom barbecue slide out.
I had customers in here...
The new owners of 1343 were looking at this with me.
This is a custom barbecue and storage facility.
I'll be excited to see how it all fits out,
but I want you to look at how much work went into this,
and it's not even halfway done.
What you're gonna have is laminate and...
And literally, it's gonna be fit and finished
with barbecue and refrigerator and drawers and shelving.
So a really nice, solid piece of wood
that will go into the slide out
and come out on an automatic slide out.
And it's really gonna be nice for the owners
'cause this is exactly how they wanted it.
And that's how we do it.
I was watching Greg Kimball work on this last week,
and a lot of work goes into that.
That's very, very cool.
All right, I think that's about it for the week, you guys.
A big thanks to our service department,
including the Landon, who let us invade his space.
Thanks, brother.
And Kurt Nelson and Chris Welch, here.
But like I said...
It's just so cool to move from one Coach to the next
and see these different eras of Marathons
and to be able to see
how the evolution of Coaches have changed.
You know, and then right down there, we have new Coaches.
There's Jim Cogely down there, walking around.
He's got these new cool shoes he was telling me about.
So let's walk down here
and see if we can snipe him real quick.
But I love coming down here.
The service department is always...
Especially on Monday, like I told you, always busy.
Jim Cogely, on the spot, live on Facebook.
My man, how are you?
- Not bad for Monday morning.
- I'm gonna hold the mic, so we can get in here.
Tell me what you're...
What you're up to this week.
- Well, I'm trying to help a great friend
remodel his interior.
- I mentioned this Coach,
and I mentioned that you and I had it down in the desert.
Tell us about the remodel
because we've shown it on "Marathon Mondays"
before the remodel.
Tell us about what your client is doing with the remodel.
- Well, we're not...
We're not totally redoing the whole Coach,
but there's carpet.
There's a very nice 50-inch TV in the bedroom now.
- That'll be nice.
- They changed where the TV was
and made a nice cabinet next door to it.
And new carpet, of course.
- In the salon --
- Yeah, we're doing some new leather inside as well.
So a nice touch up.
Some real nice upgrading the accent lights.
Just a very classy upgrade to a Coach
that was already pretty nice.
- It was very, very nice.
You and I were very...
You know, I got to go along with you
when you picked this Coach up.
And then we had it detailed before they saw it,
so I got to go along with you on that.
One of the things I just mentioned prior to running into you
was some of these things that we do
in our service departments,
whether it be Florida, Texas, or here at the mothership,
is the simple remodels.
And I say simple,
but just changing lighting, flooring, and televisions
goes such a far way with Coaches --
- You bet, just a few upgrades like that
can just sweeten it up.
You know, a fabric change here and there.
You know, it could be valances.
It could be bedspreads, valances, and sofas,
but, you know, it's amazing.
You can walk into it before and after,
and it's like, "Wow," you know?
- That's fantastic.
And this is a great example
of someone you've known for many, many years
that has always had their eye on a Marathon.
- This is their dream Coach.
- Isn't that...
I love hearing that.
- So fun to get...
So fun to, you know,
have the picture in their minds come true, you know?
And it's not easy 'cause it's a pre-owned Coach.
You don't find 'em every day
that are gonna match up with everybody
like you can if you order it yourself, brand new.
So it's nice when we get some beautiful pre-owns,
as you know, and then we have the talented people
to remake them and make their dream
come even clearer to them.
So they were looking for a particular cabinet look,
and, you know, we looked for years, on and off.
And in the meantime, they bought another Coach
and got closer to wanting to do a Prevost.
So it all came together.
- That's great.
And this is a good example of someone who found a Coach
that was almost exactly what they wanted,
and, with Jim's help,
they decided to make some changes,
to re-imagine it to be their own.
And I'm excited for them
because I've got to spend a little bit of time
with them down in the desert,
and they're fantastic people.
So it's really gonna be cool to see --
- The reveal.
- The reveal; yeah, totally!
That's gonna be so cool.
- I'm looking forward to it.
- Well, that's about it for us today.
A big thanks to everyone
down here in the service department, including Jim Cogely.
Be yourself and do good things.
Jim, what else is going on?
- Just a beautiful day.
I think it's gonna be in the eighties today, maybe 90.
- Oh goodness.
- But we got some great weather here, folks.
If you're a tired of where you are, come on up.
- That's right, and like I mentioned to...
At the beginning of the show, Jim,
if people are thinking about getting their Coach
into the service department,
they need to make an appointment.
And I know Jim knows the importance of that
because he's got a lot of clients calling him,
asking about the service department,
and just have them call the service department.
- Critical; I mean, we're...
You know, we're up to what?
Build 1350 on Coaches now?
Every year, we build more and more,
and we have more and more owners, and yeah...
So it's critical to get your name in early.
- That's it.
Have a good week, everybody.
We'll see you next Monday.
Take care!
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