Owner support film - Getting started
(JAMES CARSWELL, ROBOT DESIGN LEAD): Hello my names is James and I am an engineer here at Dyson in the robot team.
In this video I will provide tips and information about how to start your robot's clean.
We can go through the best spot for your robot's dock, preparing your home, connecting to the app, and your first robot clean.
Setting up the dock
Firstly, let's go through finding the right spot for your robot's dock.
Set the dock right against the wall with around 50cm of clear space around it.
Avoid placing it beneath furniture such as tables and chairs.
And avoid direct sunlight as this can blind the 360 eye and cause problems with the robot's navigation.
Finding a good position helps your robot to successfully navigate back to the dock.
Also tidy up any loose lengths of cable by wrapping it around the plug.
Prepare the space
Now I will go through some tips on preparing your home before cleaning.
The robot's sensors cannot detect small obstacles such as phone cables and loose clothing.
Tidy up these obstacles to prevent them getting stuck in the robot's brushbar or tank tracks.
Clean up liquid spillages and block access to any rooms which might have water on the floor.
Dyson Link App
So now you're ready to connect your robot to the Dyson Link App.
Download the app off the app store or scan the QR code on the back of the dock to be directed to the app.
Place your robot onto the dock and check that the Wi-Fi symbol is flashing. This means it is ready to connect to the app.
Ensure your phone's bluetooth is turned on and that it is connected to your Wi-Fi network.
Open the Dyson Link App and follow the instructions to connect your robot.
If you have trouble connecting, follow the instructions on the app. One quick tip is to lift the robot off the dock and put it back on again.
Once connected, spend some time exploring the app.
Find information on how to use your robot and troubleshooting in the top right corner.
In your robot's settings you can see your robot's name, serial number and which version of software it is running on.
Ensure you have auto-update turned on as we are always working on new software to improve performance.
First clean - power modes
Before you start your cleans, select the right power mode for your home.
In the Dyson Link App there are three power modes for you to choose from: quiet, high and max.
The quiet power mode has a lower level of suction and uses less power to cover larger areas.
The max power mode has the highest level of suction and is suitable for smaller areas and deeper cleans.
Once you have chosen the power mode, start a clean by pressing the play button on the app or on the robot.
Robot navigation
If you are watching your first robot clean, here are some tips and information about what it is doing.
Within each grid it follows a spiral cleaning pattern which is one of the most efficient ways for your robot to navigate your home.
Overcoming obstacles
If the robot encounters an obstacle it can see, it will navigate around it before continuing that spiral pattern.
However, if the robot cannot detect an obstacle and beomes stuck, you will be alerted on the app and on the robot's screen.
Follow the instructions on the app to resolve the fault.
Place the robot no more than one metre away from where the fault occurred. Press play to resume cleaning.
Re-charging
If the robot stars a clean from the dock, when out of charge it will automatically return to the dock to recharge.
Once it has recharged, it will continue cleaning from where it left off.
Once you have completed a few successful cleans, you can map your home with your robot.
This enables more intelligent features and allows you to customise how you clean with your robot.
To find out more, look in the 'using my robot' section of the Dyson Link App, the Dyson Support webpages and Dyson Youtube channel.