PROTECT
IT'S ONE OF THE BUSIEST
TRAVEL TIMES OF THE YEAR WHICH
MEANS SECURITY WILL BE RAMPED UP
WHILE TSA AGENTS ARE WATCHING
YOU WHO IS WATCHING THEM?
WE INVESTIGATED COMPLAINTS
FILED COMPLAINT RDU AND WHAT
YOU NEED TO WATCH OUT FOR WHEN
YOU FLY.
IF YOU'RE THE 49 MILLION
TRAVELERS EXPECTED TAKE TO THE
SKIES THIS THANKSGIVING THE TSA
CHECKPOINT IS INEVITABLE.
I'VE NOT HAD ISSUE WITH.
IT'S A GOOD EXPERIENCE
NO ISSUES.
EFFICIENT AND FRIENDLY
USUALLY GOES SMOOTHLY.
Reporter: THAT'S THE WAY TO
BOTH TO GO BUT IT'S ALWAYS
HAPPEN THAT WAY?
AND TO IS CHECKING?
WORK IN A CHECKPOINT IS A
DEMANDING ENVIRONMENT.
WE DO NOT HAVE THE LUXURY TO
FAIL
Reporter: THIS IS DEBBIE
EVANS TRADER OF TSA THROUGH THE
CONGRESSIONAL MEETING
WE DO HAVE ISSUES WITH
MISCONDUCT AND IN ONE CASE IS
ONE TOO MANY
Reporter: TURNS OUT
MISCONDUCT IS NOT SOMETHING
FEDERAL AGENCY IS RUSHING TO
TALK ABOUT BUT WITH OTHER
PUBLIC RECORDS REQUEST IN 2013
ASKING FOR COMPLAINTS FILED
AGAINST TSA AND RDU AND WE GOT
THREE YEARS LATER.
THIS IS WHAT THEY SENT US.
10 PAGES OF UNORGANIZED
COMPLAINTS.
AND IN FRONT SO TINY YOU CAN
BARELY EVEN READ IT.
BUT WE DID AND FOUND THE CLAIMS
RANGED FROM INAPPROPRIATE
BEHAVIOR I AGENTS TO A BUNCH OF
MISSING AND BROKEN BIBLES.
I READ THROUGH ALL OF THE
COMPLAINTS THAT I WAS SENT BY
CBSN IT WAS VERY CLEAR TO ME
THERE WAS NO ADEQUATE
RESOLUTION FOR THE MAJORITY OF
THEM.
Reporter: WITHOUT A FLYERS
RATES.WORK ADVOCATING FOR
AIRLINE PASSENGERS.
Reporter: WHAT WE HERE ON
OUR HOTLINE FROM THOUSANDS OF
PEOPLE ARE ITEMS THAT ARE
VIRTUALLY MISSING WHEN THEY
ARRIVE AT THEIR DESTINATION.
Reporter: THE TSA SEARCHES
YOUR BACK THEY WILL SUPPOSED
LEAVE A NOTICE OF INSPECTION.
LORENA PATE IT TO
A ZERO-TOLERANCE OF THIS
CONDUCT IN THE WORKPLACE.
ZERO-TOLERANCE FOR THEFT
Reporter: A SPOKESMAN FOR
THE TSA
97% OF THOSE COMPLAINTS DID
NOT HAVE A NOTICE WE HAD EVER
BEEN IN THE BAGS.
Reporter: MANY OF THEM DID
AND WENT THROUGH SOMEONE THAT
ACTUALLY HAD THEM IS ONE WHERE
A LOCK WAS REMOVED AND MISSING
CLOTHING.
A BROKEN COMPUTER.
ALL OF THESE HAD NOTICES OF
INSPECTION.
THERE WERE FEW THAT HAD THE
MacYS OF INSPECTION AND
CERTAINLY IF THERE WAS
SOMETHING THAT ONE OF OUR
OFFICERS WAS RESPONSIBLE FOR
THEN THAT PERSON WILL BE
REIMBURSED.
Reporter: ACCORDING TO THE
RECORDS IT NEVER HAPPENED
HOW OFTEN ARE THE CLAIMS
RESOLVED?
ONLY ABOUT 40% OF THE TIME.
Reporter: DO BELIEVE THE
CLAIMS ARE BEING HELD QUICKLY?
HENRY LIM AS QUICKLY AS WE
CAN SOMETIMES WE CANNOT REACH
THE PASSENGER IN A TIMELY
FASHION.
EVERYONE IS BUSY OR DON'T
ANSWER THE PHONE OR RESPOND TO
EMAIL.
Reporter: A COPY ATTENTION
OF THE DALE [ NULL ] REPORTED
TSA MISCONDUCT WAS UP 29% FROM
2013 TO 2015.
EVERYTHING WHERE EMPLOYEES
SHOWING UP LATE TO AFFECT
THAT REALLY IS WHAT HAPPENS.
17% OF ALL THEFT IS TSA.
83% IS BAGGAGE HANDLERS.
YOU REALLY DO HAVE TO BE
HYPERVIGILANT WHEN YOU GO
THROUGH AND DOUBLE CHECK ALL OF
YOUR ITEMS.
THERE ARE SOME AIRPORTS WITH
A POPULAR PASSENGER STEALING
FROM OTHER PASSENGERS.
Reporter: WANT TO GIVE UP
WITH WHEN YOU'RE GETTING
STRIPPED-DOWN SCANNED AND
SEPARATED FROM YOUR STUFF OF
THE COMPLETE BE FOUND IN THE
RECORDS BE
YOU THINK THERE'S ENOUGH
COUNTY BUILDING?
THERE IS.
WE RUN RANDOM TESTS AND DO
SURVEILLANCE OF OUR PEOPLE AND
INTEGRITY TESTING.
WE HAVE ADDRESSED THIS
THOROUGHLY ACROSS THE COUNTRY.
ABSENTLY NOT TSA RUNS
ROUGHSHOD OVER FLYING PUBLIC IN
THE FLYING PUBLIC HAS ALMOST 0
CHANCE OF GETTING COMPENSATED
OR COMPASS IN FULLY FOR THE
ITEMS LOST OR DAMAGED.
Reporter: EITHER WAY.
FLYING OVER THE HOLIDAYS KEEP A
CLOSE EYE ON YOUR BAGS AND
HOPEFULLY IT WILL NOT TAKE OFF
WITH SOMEONE ELSE.
Reporter: HE WILL KEEP YOUR
STUFF FROM GETTING ENROLLED
HENCE BUT TSA SAYS PUT LOCKS ON
YOUR BAGS AND USUALLY THEY DO