AFTER THE BREAK.
Otezla. >>> INTACT TIME WITH ME, ANDREW
>>> INTACT TIME WITH ME, ANDREW
HUMPHREY, SEVERE WEATHER SEASON
IS JUST GETTING STARTED BUT
GUESS WHAT?
DTE ENERGY HAS JUST THE THING
TO HELP DETROITERS KEEP THE
POWER ON WHEN BAD WEATHER
STRIKES.
IT HAS FOUR WHEELS AND PACKED
WITH PEOPLE AND TECHNOLOGY WHO
WILL COME TO YOU IN TIMES OF
NEED.
>> WICKED WINDS, SEVERE
THUNDERSTORMS, TORNADOES CAN
STRIKE ANYTIME ANYPLACE
KNOCKING OUT POWER TO THOUSANDS
IF NOT MILLIONS LOCALLY.
>> GETTING THE POWER BACK ON IS
ONE OF THE BEST THINGS THAT WE
CAN DO .
>> DTE ENERGY TAKES GETTING THE
POWER BACK ONTO HEART.
>> WHAT’S IMPORTANT TO ME AS AN
INDIVIDUAL AND SOMEONE WHO HAS EXPERIENCED POWER OUTAGES IS TO
EXPERIENCED POWER OUTAGES IS TO
MAKE SURE ON PROVIDING
CUSTOMERS THE BEST INFORMATION
I CAN AS TO WHEN THEIR POWER
WILL BE BACK ON WHY IT WENT OUT
AND WHAT I’M GOING TO DO TO
MAKE SURE IT DOESN’T HAPPEN
AGAIN.
TO GET IT DONE QUICKLY AND
EFFICIENTLY THE POWER COMPANY WILL DEPLOY ITS MOBILE COMMAND
WILL DEPLOY ITS MOBILE COMMAND
CENTER.
HERE THEY HAVE FULL TECHNOLOGY,
POWER AND ACCESS TO DO THE PLANNING FOR HOW TO RESTORE THE
PLANNING FOR HOW TO RESTORE THE
AREA RIGHT THERE FROM THE
MIDDLE OF THE AREA. > THIS
HEADQUARTERS ON THE GO CAN CUT
CRUCIAL HOURS, MINUTES OR
SECONDS FOR FAMILIES WHO NEED
THE LIGHTS ON AFTER DANGEROUS
WEATHER.
>> IT DEFINITELY REDUCES THE
TIME IT TAKES US TO RESTORE THE
POWER IN THAT AREA THAT HAS
BEEN IMPACTED BECAUSE WE ARE
ABLE TO DO SO MUCH WORK AND PLANNING FROM WITHIN THAT AREA
PLANNING FROM WITHIN THAT AREA
AND ELIMINATE THE DRIVE TIME.
>> AND DTE ENERGY WORKERS CAN
SEE DAMAGE FIRSTHAND AND SPEAK
TO PEOPLE IN PERSON.
>> I DO THINK THAT IT PROVIDES
LITTLE EXTRA PEACE OF MIND
BECAUSE THEY HAVE A BETTER
UNDERSTANDING OF KNOWING WHAT
EXACTLY IS BROKEN AND HOW LONG
IT WILL TAKE TO GET IT FIXED.
WE CAN PROVIDE THEM A BATTERY
CHARGER FOR THEIR OWN .
>> THAT’S RIGHT.THE MOBILE
COMMAND CENTER IS FILLED WITH
SUPPLIES LIKE EXTERNAL
BATTERIES FOR FAMILIES TO GIVE
THEIR MOBILE DEVICES EXTRA LIFE
WHILE RECOVERING FROM
CATASTROPHE.
>> I DO NOT KNOW WHAT I WOULD
DO IF MY PHONE BATTERY DIDN’T
WORK (LAUGHING) AND I NEEDED TO
BE ABLE TO REACH OUT TO
COWORKERS AND FAMILY MEMBERS
IT’S BEING ABLE TO KEEP YOUR
CHARGE ON YOUR PHONE IS
CRITICAL.
THIS CAN INCREASE EFFICIENCY --
EFFICIENCY WHEN SEVERAL NEIGHBORHOODS NEED HELP SEVERAL
NEIGHBORHOODS NEED HELP SEVERAL
HEINOUSLY.
I CAN RESTORE FASTER IN THAT
AREA THAT MEANS I’M FREEING UP
CREWS IN OTHER AREAS.
ALSO WHEN IT ARRIVES COMMENTS
OPEN FOR NEIGHBORS TO APPROACH
TO GET THE LATEST ENERGY
INFORMATION DURING THE CRISIS.
SOME OF IT IS ON THE VEHICLE
ITSELF. >> ON THE OUTSIDE
THERE ARE TVS THAT WE CAN TURN
ON AND THAT IS WHAT WE USE TO
SHOW CUSTOMERS WHERE THE CREWS
ARE ACTIVE WHAT IS GOING ON IN
THEIR AREA AND KIND OF GIVE
THEM THE EXTRA INSIGHT .
>> IT PROVIDES A PERSONAL TOUCH
THAT IS VITAL.
A SHOULDER TO CRY ON OR AT
LEAST A LISTENING EAR.
>> IT CHOKES YOU UP A LOT
BECAUSE YOU CAN FEEL THE
SUFFERING THAT PEOPLE ARE
HAVING IN THEIR PERSONAL LIFE.
ALSO, THEY ARE JUST SO HAPPY
THAT WE CAN AT LEAST PROVIDE
THEM INSIGHT AND SOMETIMES IT’S
HEARTWARMING TO BE ABLE TO
CONNECT TO SOMEBODY
INDIVIDUALLY TO LISTEN TO THE
STRUGGLE THAT THEY ARE HAVING
AND TO TRY TO HELP THEM IN ANY
WAY THAT WE CAN.
>> AND THOSE EMOTIONS ARE FELT
BY COMMAND CENTER WORKERS. >> THEY WOULD TELL YOU IT’S ONE
>> THEY WOULD TELL YOU IT’S ONE
OF THE BEST STORM ASSIGNMENTS
THAT THEY COULD EVER HAVE.
THE LOVE INTERACTING WITH OUR
CUSTOMERS.
THEY LOVE BEING ABLE TO GIVE
OUR CUSTOMERS MORE INSIGHT INTO WHAT IS GOING ON.
WHAT IS GOING ON.
NOW DTE ENERGY STRESSES THE
MOBILE COMMAND CENTER DOES NOT
REPLACE TRADITIONAL WAYS OF
CONTACTING THEM IF THERE ARE
DOWNED POWER LINES. OU ARE
ADVISED TO CALL THEM AND USE
THE ENERGY APT TO REPORT
OUTAGES OR ANYTHING BAD THAT IS
GOING ON WITH UTILITIES IN YOUR
AREA.
THEY PURCHASED IT FIVE YEARS
AGO AND IN THAT TIME IS SPENT
PUT INTO USE AS RECENTLY AS LAST YEAR.
LAST YEAR.
IN 2020 THEY MAY PURCHASE A SECO COMMAND CENTER IN 2022.