WE'RE
WE'RE BACK WITH YOU ANSWERING YOUR QUESTIONS ABOUT HOW THE 2 1 1 HOTLINE CAN HELP YOU.
HEATHER BLACK IS THE TWO ON 1
STATEWIDE DIRECTOR. WE'RE
GETTING SEVERAL TEXTS HERE ALL
DEALING WITH A LOT OF THE SAME
THINGS. SO I'M GOING TO KIND OF
LIKE MUSH IT ALL TOGETHER. THE
QUESTION PRETTY MUCH IS CAN YOU
PROVIDE HELP WITH LANDLORD
SITUATIONS. AND I KNOW THAT
THIS IS A VERY AS COUPLE PART
ANSWER YEAH. THIS IS A
DIFFICULT TIME I KNOW FOR A LOT
OF PEOPLE BECAUSE I TECHNICALLY
THE MORATORIUM ON EVICTIONS IS
SET TO EXPIRE THIS SUNDAY NIGHT
BUT I THINK IT'S REALLY
IMPORTANT TO REMEMBER THAT THE
EVICTION IS A PROCESS. IT'S NOT
LIKE YOUR LANDLORD CAN JUST
KICK YOU OUT. AND I KNOW THAT
THAT'S EASY TO SAY FROM SITTING
HERE. BUT UNDERSTAND THAT YOU
DO HAVE LEGAL RIGHTS. YOU CAN
ALWAYS CALL LAW ENFORCEMENT IF
YOU FEEL LIKE YOU'RE BEING
UNFAIRLY TREATED AND YOU CAN
ALSO REACH OUT TO ORGANIZATIONS
YOU CAN CALL TO WHEN WHEN THEY
GET THOSE NUMBERS BECAUSE YOU
DO HAVE RIGHTS AND PROTECTIONS
I ALSO WANT TO ASSURE PEOPLE
THAT THERE ARE SOME FINANCIAL
ASSISTANCE PROGRAMS HAPPENING
RIGHT NOW COMMUNITY ACTION
AGENCIES AROUND THE STATE HAVE
BEEN GRANTED SOME MONEY AND
THEY ARE WORKING TO PUT
PROCESSES IN PLACE YOU CAN CALL
2 1 1. I CAN TELL YOU RIGHT NOW
THAT THOUGHS DOLLLARS AREN'T
ROLLING OUT THE DOOR RIGHT YET
BUT THEY I THINK THEY WILL
START TO ROLL OUT IN THE NEXT
WEEK OR TWO AND I KNOW THAT
THOSE ARE GOING TO BE TOUGH
WEEKS FOR PEOPLE THAT JUST KNOW
THAT THERE'S A LOT OF PEOPLE
WORKING HARD TO GET MONEY OUT
THE DOOR TO YOU BECAUSE WE
UNDERSTAND HOW URGENT IT IS.
THE STORY I THINK THAT WE DID
JUST THE OTHER DAY WHEN
DEPARTMENT OF HEALTH AND HUMAN
SERVICES SAID WE'RE GETTING
MONEY FROM THE FEDERAL
GOVERNMENT WE'RE GETTING IT OUT
TO DIFFERENT AGENCIES IN EVERY
SINGLE COUNTY TO HELP WITH RENT
AND BILLS AND THINGS LIKE THAT.
AND THERE IS AN APPLICATION
PROCESS YOU DO HAVE TO GO
THROUGH EACH COUNTY THERE'S A
DIFFERENT AGENCY IN EACH COUNTY
HANDLING IT. THAT IS MY
UNDERSTANDING AS WELL AND I
THINK THAT'S WHAT'S STILL BEING
DECIDED. BUT YES IT WILL START
AT THE COMMUNITY ACTION
AGENCY'S AND THEN TRICKLE DOWN
BUT THAT'S WHAT'S STILL BEING
DETERMINED IS GETTING ALL THOSE
AGREEMENTS IN PLACE WITH THE
AGENCIES BECAUSE WE ARE TALKING
ABOUT MILLIONS OF DOLLARS BUT
THE GOOD THING IS WE'RE TALKING
ABOUT MILLIONS OF DOLLARS TO
GET INTO THE HANDS NORTH
CAROLINIANS WHO NEED THAT
FINANCIAL HELP. RIGHT. AND WE
DID THAT STORY I THINK IT WAS
LATE LAST WEEK AND SO WHAT I'LL
DO IS I'LL KIND OF RECAP IT SO
THAT YOU'LL BE ABLE TO FIND IT
ON THE WEB SITE REALLY EASILY
AND SEE THAT THERE IS EXTRA
MONEY THAT IS OUT THERE TO HELP
PAY RENT AND BILLS. OK. LET'S
GO BACK TO OUR TEXT QUESTIONS.
THIS PERSON IS ASKING CAN YOU
OFFER ANY HELP WITH EBIT CARDS.
YEAH I KNOW THERE'S BEEN SOME
THERE'S BEEN SOME GREAT
BENEFITS ADDED SOME ADDITIONAL
BENEFITS THERE IS THAT BBT CALL
CENTER WHICH IS 8 6 6 7 1 9 0 1
4 1. SO THAT REALLY IS WHERE
YOU NEED TO GO IF YOU'RE HAVING
TROUBLE ACTIVATING A CARD IF
YOU'RE HAVING TROUBLE GETTING
THE FUNDS ON YOUR CARD. WE DO
HAVE SOME INFORMATION IN OUR 2
1 ABOUT SOME THINGS WE'VE
LEARNED AROUND HOW YOU ACTIVATE
THOSE CARDS WITH BIRTH DATES
AND THINGS LIKE THAT. SO IF
YOU'RE HAVING TROUBLE WITH THAT
CALL US AT 2 1 1 AND YOUR CALL
SPECIALIST CAN ACCESS THAT
INFORMATION AND AND WORK WITH
YOU TOGETHER TO SEE IF THEY CAN
HELP YOU GET THAT FIGURED OUT.
ALL RIGHT. YOU CAN ALSO CALL
THAT BBT CALL GOTCHA. SO THE
BBT CALL CENTER BUT ALSO 2 1 1
BECAUSE THERE WAS A WHOLE THING
OF PARENTS GETTING EXTRA FOOD
STAMP NUTRITION BENEFITS FOR
THEIR CHILDREN OVER THE SUMMER.
CORRECT. IT'S A PANDEMIC. BBT
BENEFITS IS ACTUALLY EXTRA
MONEY WHICH IS A GREAT THING
RIGHT NOW BUT I KNOW THAT YOU
KNOW IT'S BUT AS WITH ANYTHING
WHEN YOU ROLL OUT SOMETHING NEW
SOMETIMES THERE'S JUST SOME
COMPLICATIONS. AND SO A FOLLOW
UP TO THAT IS A TEXT THAT SAYS
HOW CAN I GET EXTRA FOOD STAMPS
FOR THE SCHOOL KIDS THAT GET
REDUCED LUNCH OR FREE LUNCH AND
THE START DO THEY EVEN HAVE
THEY DON'T HAVE TO APPLY THEY
SHOULD BE GETTING THAT
AUTOMATICALLY IF YOU ALREADY
HAVE IF YOU ALREADY RECEIVE BBT
BENEFITS AND YOU HAVE CHILDREN
WHO RECEIVE FREE AND REDUCED
SCHOOL LUNCH YOU SHOULD HAVE
AUTOMATICALLY RECEIVED THAT
ADDITIONAL PANDEMIC BBT BENEFIT
IF DID NOT. THEN YOU DO NEED TO
CALL THAT PBS OFFICE OR YOU
CALL YOUR LOCAL DRS OFFICE ON
THAT. BUT IF YOU DIDN'T HAVE
BOTH OF THOSE BBT AND FREE AND
REDUCED LUNCH THEN YOU WOULD
NEED TO APPLY FOR WHICHEVER
PROGRAM YOU WEREN'T ALREADY IN
AND YOU MIGHT STILL BE ABLE TO
GET THAT ADDITIONAL BENEFIT AND
THEY CAN THEY CALL 2 1 1 AND
FIND OUT WHERE THEY NEED TO
APPLY WHAT THE EMAIL ADDRESS
ADDRESSES THAT KIND OF THING.
OK. GIVE US A CALL SO SOMEONE
IS ASKING DO YOU HAVE A PROCESS
FOR FOLKS TO VOLUNTEER OR WORK
FROM HOME SO WE DO HAVE REMOTE
WORKERS ON IT 2 1 1. IT'S
OBVIOUSLY IT'S NOT AN EASY JOB
IT TO A ONE AS I'M SURE YOU CAN
IMAGINE BY ALL THESE QUESTIONS
BECAUSE THEY'RE IN ON PHONES
ANSWERING THESE QUESTIONS EVERY
DAY. BUT IF YOU THERE'S ON OUR
WEB SITE W WW NC 2 1 1 ELWAY G
THERE IS A WAY TO CONTACT US SO
IF YOU'RE REALLY INTERESTED AND
JOINING OUR TEAM WE'D LOVE TO
HEAR FROM YOU CAN HELP ANSWER
SOME OF THOSE 50000 CALLS
RIGHT. EXACTLY RIGHT. SOMEONE
IS ASKING HOW MUCH TIME DO I
HAVE TO GET MY STICKER FROM MY
CAR IF THE LICENSE PLATE OFFICE
IS CLOSED AND I KNOW THAT THEY
HAVE CHANGED THAT AND THAT IS
ON THE DMV WEB SITE. IT IS ON
THE DMV WEB SITE AND I THINK WE
HAVE THAT IN OUR DATA SET AS
WELL. BUT YEAH I KNOW THAT
THERE HAVE BEEN CHANGES AND I
BELIEVE IT'S BEEN EXTENDED
PRETTY FAR OUT. I THINK THERE'S
BEEN A LOT OF LEEWAY GIVEN ON
THAT. SOMEONE'S ASKING DO YOU
KNOW YET WHAT CHANGES WILL
HAPPEN IF WE MAKE IT INTO PHASE
3 I'M NOT GOING TO EVEN TRY
THAT ONE. PRESTON COOPER TAKE
CARE OF THAT QUESTION I THINK.
I THINK WE'LL HEAR FROM HIM AND
SECRETARY COHEN AND THEN
DIRECTOR SPRABERRY VERY SOON.
BUT WHEN THAT HAPPENS DO YOU
JUST HAVE THE EXECUTIVE ORDER
THERE LIKE IN BULLET POINTS SO
THAT WHEN PEOPLE CALL AND THEY
HAVE A QUESTION ABOUT IT YOU'RE
ABLE TO ANSWER THEM. WE
ACTUALLY HAVE A REALLY STRONG
RELATIONSHIP WITH THE STATE.
WE'RE PART OF THE STATE
EMERGENCY RESPONSE TEAM. SO WE
WE SOMETIMES GET A LITTLE
HEAD'S UP NOT A BIG HEADS UP
BUT WE ALSO HAVE A LITTLE TIME
TO PUT IT IN THE TALKING POINTS
AND MAKE SURE OUR STAFF HAS
TIME TO FAMILIARIZE THEMSELVES
WITH IT. AND AND KIND OF PUT IT
INTO LAYMAN'S TERMS SO THAT WE
CAN ALL UNDERSTAND IT. SO WE
HAVE A GREAT COLLABORATION WITH
THEM AND THEY ARE REALLY GOOD
AT MAKING SURE WE HAVE THE
RIGHT INFORMATION. ALL RIGHT.
WE ARE LOOKING OF COURSE FOR
HIM TO MAKE SOME KIND OF
STATEMENT ON JUNE 26 WHICH IS
MONDAY TO SEE WHAT'S GOING TO
HAPPEN PHASES OR POSSIBLY
WHAT'S HAPPENING WITH MASKS AND
SO TO WHEN ONE WILL PROBABLY BE
BUSY MUCH OF THE EARLY NEXT
WEEK. YEAH IT'S GOING TO BE
BUSY. YEAH YEAH. ALL RIGHT.
THANK YOU SO MUCH FOR YOUR TIME
AND YOUR EXPERTISE. BEFORE WE
WRAP UP THIS QUESTION TIME ONE
MORE REMINDER THAT WHEN YOU
HAVE A COROANAVIRUS QUESTION
YOU DON'T CALL 9 1 1 ABOUT IT
YOU CALL 2 1 1. THAT'S CORRECT
YOU CALL 2 1 1