>> Narrator: Live from Orlando, Florida it's theCUBE.
Covering Accelerate 19.
Brought to you by Fortinet.
>> Welcome back to theCUBE live
from Fortinet Accelerate 2019.
I'm Lisa Martin with Peter Burris.
You can hear all the folks behind us on the show floor.
There's about 4000 people here
in Orlando from 40 different countries.
We're pleased to welcome to theCUBE for the first time,
Warren Small, the Senior Vice President
of Transformation and Security at Dimension Data.
Warren, thank you so much for joining
Peter and me on theCUBE.
>> Thank you for having me guys, it's a great pleasure.
>> Lots of energy behind us, let's go ahead and start out
so our viewers get a view of Dimension Data,
who you guys are, what you do, where you're headquartered.
>> Absolutely, so first and foremost,
thank you again, for having me.
Dimension Data, we're a part of NTT,
headquartered out of London.
Today we're a global organization
with presence in every major country.
As an organization, we have have
eight billion dollars in revenue,
and employ about 30,000 people.
I'm from group security, I'm responsible
for transforming our business to be more
solutions and outcome focused.
To help our clients with their digital aspirations.
>> You're a general partner in the
operational technology space with Fortinet.
Tell us a little bit about the history of your partnership.
>> Yeah, fantastic, that's a new focus area for us,
absolutely, but Dimension Data has been a longtime partner
with Fortinet across the entire security portfolio.
We've made a significant investment today
in being very intentional around partnering
with Fortinet for operational technology
because we believe fabric approach has a good ecosystem,
as articulated by Ken and Patrice this morning,
around the partners they've sought
to help clients address this operational technology risk.
>> One of the things, I think it was Ken talked about
this morning, is this notion of how the edge is going to be
distinguished by different levels of trust.
A little bit of background, at Wikibon, we talk about
how digital transformation is the process by which
a business institutionalizes and operational
it's the role in data as an asset plays in it's business.
So we talk about data zones
having a zone of data proximate to
whatever event is going to take place.
Ken talked about almost a zone of trust
proximate to where an event's going to take place in OT.
You're talking to an enormous number of customers
about outcomes and in trying to
match technology to those outcomes.
How does that notion of trust being one of the primary
determinants design elements for thinking about OT?
>> I think incredible question, thank you so much.
I think there two ways to answer the question.
We have a philosophy around being secure by design,
and by nature, being secure by design,
there's inherent trust, because we understand
the clients' business outcome.
Today, we're faced with an incredible amount of innovation.
I think we all want innovation, everything that we do.
One of the things I keep talking to my family about is
how easy my job has become through innovation.
Whether that's booking an airline ticket
and downloading a ticket but now we talk about
the credibility of the airline.
We talk about the credibility of the airline industry.
We talk about the credibility
of the transportation industry.
It's not just the tickets.
So when we're talking about the service,
we're talking about the integrity of the airline.
It's all those pixels that are integrated.
You know, nobody talks to you today
about an OT outage when your bags are delayed.
Nobody's talking to you today about an airline delay
because there's been some water leak.
An IOT sensor has detected the water leak
and now they're trying to get emergency services
to come in, investigate the problem.
I think that's the challenge you're faced with.
Inherent in the secure by design
being a philosophy with all business stakeholders,
business now have an appreciation
that security is no longer that fear factor.
It's now an enabler of the business outcome
that we want to deliver to our clients
who are crying out for services.
>> I might even say it's part of the brand, right?
>> Small: Absolutely.
>> You go back to systems theory
and you talk about a competent interface
And a competent interface is performance, it's trustworthy,
it behaves as designed, it's monitorable,
it's all those other things
and in many respects as we move to a digital business,
the fundamental tenant of competency is tied into
how well the network retains a security profile
so that the business can take on new options
but serve customers the way it's expected to.
>> Small: Absolutely.
I like telling my colleagues is when we see
some of our clients that are either in the
oil and gas industry or critical infrastructure,
when you go a plant, they always talk about fatalities.
They always talk about how many incidents
they have, it's that real.
In cyber-security today, in this digital attacks,
you don't see it but once you automate a system or you
automate part of a plant, there could be some fatalities.
I read an article recently about how you can manipulate data
that says to a patient that they aren't really sick.
I'm a bit torn, because if I go to a doctor,
I want to be told if something wrong with me.
Maybe I don't want to know,
but in reality, I do want to know so I can take action.
That's the challenge we're faced with today
is that it's uncertainty of manipulation.
This is uncertainty today because as we connect
these two worlds to create better efficiencies
or to provide a better service to the patient
all of a sudden is it creating more risks.
There are many stories I could share with you
that told to me or either our clients share with us
of the real life problems if an IOT device
is not protected and at most times there's a device
that's connected that nobody knows about.
>> How do you lead that conversation about security
away from fear and more to this is how we could help you
stop being reactive and actually be proactive?
>> Today, as a team, we talk about innovation.
Today we talk about what if.
We talk about the value of the way I do my job today.
I'm collaborating, the other day I did
a count of just a number of apps that I use
to make a phone call to have a meeting with somebody.
I probably have about seven and you could count the same.
Whether it's vendor X or OEM Y
but I have an innate level of trust
that that vendor, that OEM, that's provided the
application to me is trustworthy.
I download it and I get on with my meeting.
It's very much the same the way
I communicate and collaborate with my peers,
whether it's internally or externally.
I no longer live with the fear
that someone may steal my data
because I know there's a process in place
and we put mechanisms in place to make sure
that critical data cannot be shared.
Much the same with other aspects of technology.
If we have the conversation of the value
that can be derived if there is integrity.
I look around me and it was interesting.
I got into the elevator here
and it's a pretty old elevator, right?
But there's a level of trust that it was certified
and that it is certified, and it's validated, that it works.
That's the only trust I have,
because for those that know me,
I'm pretty scared of elevators.
Claustrophobic, right?
>> Using you as a proxy for a lot of users
because Dimension Data is deep into
a number of global 500 companies, global 2000 companies.
Do you think executives really understand
that crucial relationship between
their digital business, their brand,
and the role that security networking,
specifically security, and secure networking
will impact their brand and their business?
>> I think they're starting to appreciate the impact.
I think it's much in the face now.
The numerous attacks that are out there.
In fact, I was saying to some of my colleagues
and some of my peers, on Friday morning,
I was in a conference call and it was the first time
I was meeting an individual and about three months
before that I had spoken to his CIO, the employee's CIO,
and I'd spoken to him about his challenges
and I was articulating the value of his brand
because they make critical components of motor vehicles.
And we were talking about
what if there's a malfunction.
So, it then got down to this individual,
and we had a conversation,
and I said to him it's interesting
what you shared with me,
because it almost sounded like I was
having a conversation with you,
but you were talking to me,
so that your CIO asked you to take this action.
It wasn't, it's just become a business problem
that's been discussed at the boardroom level.
I think if you live in the US, like myself,
I've now become a user of this thing called Amazon.
My wife's a more frequent user myself,
but we rely that a parcel is delivered at a certain time.
And we rely on the fact that if Amazon tells us
it's going to be shipped and you will receive it,
my nine year old, he wants to have his Pokemon cards
arrive on Friday, not on Saturday.
So, we have to rely that there's integrity
in what they are sharing with us,
and that they have to rely that their partners
have integrity in their systems,
and they have to start demonstrating
that these are secure systems.
These are secure manufacturing plants.
These are secure supply chain plants.
>> What does that C-suite,
and I'm glad you brought that question up, Peter,
because I'm always curious,
this can't be a conversation anymore
at the network security level.
>> Or just at the network security level.
>> Exactly, it's so pervasive, right?
From a C-suite's perspective,
what are the outcomes that that CIO
has to deliver back to the business.
You mentioned healthcare a minute ago,
and obviously that's an industry that affects
every single person, whether the data is true or not,
it affects all of us,
but that CIO has to deliver outcomes,
whether it's a hospital,
or an E-commerce spender like an Amazon,
has to deliver to me what their customers need.
How is Dimension Data and Fortinet
helping that CIO meet her or his business level objectives
so the business is competitive, successful, et cetera?
>> Absolutely.
So a little bit about Dimension Data.
We go to market with practices,
so we have a digital business solutions practice,
and we partner very heavily
with our digital business solution's practice.
We work with clients around ideation.
We work with clients around
how they're going to transform their business,
so when we talk about smart healthcare,
what does that really mean to a user?
From a pharmaceutical perspective,
from a hospital perspective,
how does that really help?
We put a number of use cases where we demonstrate to clients
what's the value of providing better service to someone when
they are first impacted or first injured?
If we can diagnose, we can detect,
and we can communicate back to
be it the hospital or healthcare provider,
that's the service that has high integrity.
I'm going to subscribe to a healthcare provider
or a healthcare practitioner that subscribes
to a smart healthcare philosophy.
I'm a traveling father, I'm a traveling husband,
but the value for me is knowing
that I'm always connected,
and the services I subscribe to by providers have integrity,
and that my wife doesn't have to provide the details
on a continuous basis to multiple providers.
I had a very emotional conversation once
to an individual who shared the impact of sharing data
on multiple instances with multiple providers.
It wasn't that they had to share,
but it was the delayed cause by having
to share the information on multiple instances,
and then the associated risk.
I always talk about I gave you the example about sharing.
We talk about, I tell my 13 year old,
I say to him, what don't you want me to know
about you so be cautious what you share.
>> One quick question for you.
We're talking increasingly about critical infrastructure,
essential infrastructure.
We're having more conversations in theCUBE,
but it's not broadly diffusing into the general population.
A lot of that, one of the reasons for that,
is that people believe it's going
to be unbelievably expensive.
But it seems to me, and this is what I'm testing,
that an investment in updating critical infrastructure
so that you got better security,
you got more network ability,
you're using technology more appropriately,
will also have the benefit that you can increase
the optimization of the resources
that are associated with that infrastructure.
When you work with clients,
do you see that kind of ameliorating trade off
where yes we have to invest in these things,
but there is a derivative benefit
that we're going to increase the optimization of them?
>> Absolutely.
I'll answer that in a number of different ways.
But the first one is efficiency
and that's what everybody is driving towards.
Can we get greater efficiency by
integrating these two worlds?
But as you said, what they don't realize
is you can't just connect these two worlds
without making sure that they are capable of
being integrated and that's the first stance
we take with a number of clients
irrespective of the industry that they're in is
what do you know and what do you think you know?
Because if you have an understanding
and you have a design of what needs to be enabled,
what needs to be remediated, and what needs to be changed,
you can move a lot faster,
and you know who to engage in terms of partnerships.
You know, I was talking about that example earlier.
It was absolutely a case where the client knew immediately,
if we connect these two worlds the devices that facilitate
the connection need to be replaced.
Another example was a client was implementing
a software defined network for all their plants.
What they didn't realize was the technology
would not enable that software defined networking.
So without a plan which we've been extremely intentional
in building what we call a cyber-security advisory
for operational technology networks
is to help our clients with their design
and that plan and methodology to go and execute.
>> Last question in about 30 seconds, no pressure.
Lot of growth, lot of potential in the market
that Ken Xie, Patrice Perche talked
about this morning during the keynote.
What excites you about this momentum
that their business growth is carrying into 2019?
>> I think a number of ways to answer
but 30 seconds, what I'm grateful for
is how Ken Xie and Patrice articulated it.
It's all about education.
If we have the right people, we can move faster.
Second is that there's immense value
in the integration of their fabric network.
We see a lot of value in the client conversations
that we have today is what do we have that we can leverage?
How can we make it better as opposed to replace?
That'll give us the ability.
Patrice mentioned a stat of 50% of organizations
have unfilled roles and I think sometimes
it may be greater because it depends on
who we're measuring, right?
And in what roles in these organizations.
But the potential for us is incredible
as a manage security service provider
and a platform organization
that we have the teamwork in Fortinet that allows us to
co-invest in the platform that we are building
to deliver better outcomes to our clients.
>> Warren, it's been a pleasure to have you
on theCUBE with me this afternoon.
We're looking forward to hearing more great news
from Dimension Data and Fortinet over the next year
and years to come!
>> Thank you so much, lovely to be here.
>> Our pleasure.
For Peter Burris, I'm Lisa Martin.
You're watching theCUBE.
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