- Greetings everyone and welcome to another video.
Today I'm going to be addressing the topic of getting
feedback on your seller account and how I was able
to double my weekly rate of garnering feedback
on my seller account by using a specific software.
Now, the whole reason I'm making a topic about this
is because I see a lot of videos on YouTube talking about
how to get feedback on products, but I don't really
see a lot of people talking about how to get feedback
on their actual seller account.
Now, regardless of whatever business model you choose
to sell on Amazon, whether it's private labeling
or arbitrage or wholesale, it is very important
to actually get good feedback on your seller account.
I think it's even more important for someone like myself
who focuses on arbitrage and wholesale because in a sense,
we're representing other people's brands, and sometimes
brands will not work with you if you do not have good
feedback on your seller account.
So, I think this is a really important topic to cover.
Now, before I go ahead and get into the case study
I conducted on myself, as well as the software
that I'm using, I want to just say a couple of things.
First, I will be announcing the one-hour call giveaway
winner at the end of the video,
as well as the barcode scanner winner as I promised
a couple of videos ago.
And I also wanna say I am cutting back my consultation calls
to five calls per week.
I think that these calls are great for people who need help
with more intense topics, or maybe you want some
hands-on training.
That is where I would recommend someone choosing
one of these, which you can find in the description below.
Now let's go ahead and talk about this case study
I used on myself.
So, the software I'm using that helped me
get these feedback is Kibley.
And when I started with these guys, my main account
that I hooked up with them had been open for 66 weeks
and it had 78 reviews, so not too many,
and that's an average of 1.18 reviews on my account
per week.
Now, at the end of the two week trial period
of which I tried, I had 83 reviews, which is five reviews
total in the two week time frame,
meaning that I had garnered 2.5 reviews per week,
which is over double what I had before.
Now, this is absolutely great, and I also want to say
the only caveat and variable to the experiment
was the volume of which I was doing.
So obviously the more you sell, the more likely
you're going to get feedback on your seller account.
So, I did want to say that but I still think that this
is an excellent case study to look at.
Now, there's three main reasons why I chose Kibley
as opposed to someone else.
The first reason is that I found out that they really
invested in their servers to ensure that the emails
that are being sent are actually getting received
by the end consumer.
So, whenever we send an E-mail there's a risk
that it will not get to the consumer.
And I just wanted to make sure that I was getting
what I was paying for, if they were actually seeing
the E-mail.
Now, the second reason, and this is probably one
of my favorite reasons about them, is that they have
this very unique feature of having postcards
where they will send physical postcards to any
of your buyers that you want and you get 100 free
upon signup, and after that 100 free it's 99 cents per item.
So, my strategy going into this is anything over 100 bucks
is going to get a postcard sent.
So yeah it's an extra one percent on my margins,
but I think that a higher ticket item definitely deserves
that love and care of making sure that they see
that I'm actually putting in effort towards this purchase.
And the thing about mail is that it's opened up
much more frequently than actual E-mail.
It's a lot easier to delete E-mail than it is to throw away
actual mail.
And I think this translates over into more about
what they're all about, so they're always trying
to do something new, they're always trying to do something
different than the competition.
So, at the time I'm presenting this video,
if you're watching this two months later, you potentially
could be seeing new features that were not there yet,
which I think is great and I can really relate to myself.
So, the third reason why I really like these guys
is that they have these E-mail templates that are already
split tested and hand-crafted, ready to go.
So, upon sign-up, it only takes a few minutes to do,
and these E-mail templates are already written out,
they've been split tested hundreds of times
to where you know that these are going to have
the best chance of you getting
good feedback on your account.
So some of the other softwares I've used,
they didn't have that, so I had to come up
with what I wanted to say, which I really
wasn't a big fan of, I didn't really want
to do the research on, and that one of the big reasons
why I like these guys.
So I want to go ahead and close on a story
and why this topic means so much to me, and why I think
it's such an important topic.
So, last Black Friday was my first Black Friday actually,
and at the time I really didn't have
too many seller feedback, and it was a few days before
Black Friday actually hit,
I ended up getting two bad seller feedback on my account,
which took my percentage down to around the low 80 percents.
And when your feedback on your Amazon seller account
is below the 80%, it ends up taking a huge hit in sales.
Now, these feedback weren't my fault, and I ended up
getting them removed after Black Friday, but in the meantime
my sales, I probably lost hundreds of dollars,
and had I had a software system that was garnering
good reviews like Kibley that was garnering good reviews
when I should have been getting them, that may not have
taken as big of an impact on my sales.
Because at the end of the day, there are going to be times
where you can't get bad feedback removed,
it's just going to happen, something's going to go wrong
and you're going to get a bad feedback.
So that's why I think it's really important whoever you are,
whatever stage you're at, whether you're new
or whether you're older, I think it's really important
to take care of that Amazon account,
invest in it to make sure you are getting constantly
good reviews.
Now I do have a link to these guys in the description below.
There is a 14-day free trial period,
you can see if they're right for you.
It only takes a few minutes to sign up.
It's super simple.
So, wanted to leave that there for you guys,
and as I promised the one-hour call giveaway winner
is right here. (bell chiming)
And the barcode scanner winner is right here. (bell chiming)
If you are the winner of either of those, reach out to me
via E-mail, Facebook, Instagram, whatever works best for you
and I can definitely get you set up.
And that's pretty much it guys, thank you so much as always.
I will see you next time.
Hey everyone I hope you enjoyed this video,
if you did feel free to like and subscribe
for more videos like this.
I also have a Facebook group in the description below
so feel free to join that as well.
I'll see ya in there!
(groovy music)