this video shows you what to do if your
printer does not pick up or feed paper
from the input tray when you do have
paper loaded and an out of paper error
message displays on the control panel
sometimes the problem can be fixed just
by doing a printer reset
first make sure the printer is powered
on if it is off press the power button
next turn to the back of the printer
enter off remove the power cord from the
printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds for this type of
reset
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
return to the front of the printer
if the printer does not turn on
automatically press the power button to
turn it on
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print go on to the
next step
often the condition of the paper you're
using can cause paper not to feed
correctly raise the output tray and
remove the paper from the input tray
lower the output tray
move any damaged paper you find
make sure that there are at least 10
sheets of plain white paper but no more
than 25 sheets in the paper stack the
printer can hold more sheets of paper
but this number is best for testing
make sure all the paper is the same size
and type and then tap it on a flat
surface to align the edges perfectly
raise and hold the output tray in the
open position load paper into the input
tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper
lower the output tray try printing a
page directly from the printers control
panel to see if the issue is resolved to
print a page from the printers control
panel touch the Settings icon this icon
looks like a small wrench
touch tools
then touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print go on to the
next step
printer rollers get dirty from dust
paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials clean lint-free cloth
clean cotton swabs clean water distilled
or bottled water is preferable but not
required
do not use alcohol or other chemical
cleaners raise the output tray and
remove the paper from the input tray
lower the output tray
power button to turn off the printer
turn to the back
disconnect the power cord
remove the duplexer to do this push the
right side of the duplexer to the left
and then pull out on the duplexer clean
the rollers visible in the printer with
a clean lint-free cloth lightly
moistened with water the cloth should be
damp but not soaking wet
wipe each roller starting on the right
side of the roller and wiping to the
left
use your finger to turn the roller up as
you finish cleaning a section of the
roller
make sure that you remove any build-up
or debris from the entire surface of the
rollers
you
look for the paper pick rollers farther
inside the rear of the printer you might
need to use a flashlight to illuminate
the pick rollers
swab on the cotton cloth to remove
excess water
the swab should be damp but not soaking
wet
clean the rollers with a moistened
cotton swab removing any build-up or
debris
these rollers are difficult to reach but
they are the most important to clean
if these rollers inside the printer are
not cleaned this problem will continue
because these are the rollers that feed
the paper into the printer
you
now let's clean the rollers in the
duplexer
access the paper feed rollers by
pressing the two tabs on both sides of
the duplexer to open it
you
clean the paper feed rollers in the
duplexer with a moistened lint-free
cloth in the same way you cleaned the
rollers inside the printer check the
rollers to make sure they are clean free
of debris and rotate freely close the
duplexer until the tabs on both sides of
the duplexer snap into place while the
duplexer is removed from the printer
check the hard plastic rollers note if
any rollers are missing don't roll
freely or are not springy when you push
on them
these conditions could prevent rollers
from feeding paper properly and mean
that the duplexer needs to be replaced
reattach the duplexer to do this insert
the two pegs on the left side of the
duplexer into the left side of the
printer and then push the duplexer into
place
make sure the duplexer is firmly
attached
reconnect the power cord
return to the front
press the power button to turn the
printer on
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
page does not print try printing it
again listen for the rubber paper-pick
rollers you should be able to hear them
rotating then try slowly pushing the
paper farther in until the roller
engages to pick up the paper
be careful to only push one sheet of
paper and not to push it in too far this
can cause paper jams
if the page does not print when slowly
pushing the paper farther in repeat the
previous step to clean the rollers again
if the issue continues after repeated
cleaning skip the next step your printer
may need to be serviced
the page prints when slowly pushing the
paper farther in try printing your
original document again the paper might
not have been loaded far enough into the
printer if the issue is resolved there
is no need to continue troubleshooting
if the paper only feeds through the
printer when you slowly push it farther
in repeat the previous step to clean the
rollers again if the issue continues
after repeated cleaning skip the next
step your printer may need to be
serviced next we'll make sure the paper
settings in the print driver match the
settings for the paper you are trying to
use on your computer return to the
document in the program you were trying
to print from when the issue occurred
on your keyboard press ctrl and P to
open the printing properties window
click properties
when the properties box open
click the features tab
select the paper type drop-down menu and
choose the appropriate paper type
select the size drop-down menu and
choose the appropriate paper size
click okay
and then click ok again to print the
document
if the document prints successfully the
issue is resolved you can resume
printing as normal
if the document does not print go on to
the next step
tried everything described in this video
and you still have a problem your
printer likely needs some type of
service contact HP to find out what the
support options are for your printer
your options for service may vary
depending on how long you've owned it
and what country you live in