[music playing]
NARRATOR: Back at BWI, Gina gives some bad news
to some Buffalo passengers.
GINA: All right.
All passengers, your estimated time of departure is 9:16,
and estimated time of arrival into Buffalo is 10:20.
We do apologize about the inconvenience.
But it is due to weather, and we cannot control the weather,
unfortunately.
Thank you.
NARRATOR: Mr. Singh is on his way to a friend's wedding
and isn't taking the news well.
Mm-hmm.
Unfortunately, sir, like I was telling
you before, when it's due to weather,
it's out of our control.
I'm the highest that you get, sir.
And I'm not going to compensate you when it's a weather delay.
There is a manager, but he is tied up at the moment, sir.
That's what I'm--
He's tied up at the moment, sir.
OK.
They're going to tell you the same thing I'm telling you.
That's why.
That's what I'm trying to say.
You want me to be com-- you want me to compensate you
because the flight's delayed due to weather,
and I'm not going to do that.
We don't fly in unsafe conditions.
He's tied up at the moment, sir.
OK. That's fine.
I'll call him and tell him that you're going to wait for him.
All right.
Hey, Craig?
Craig, I know you're busy, but can you call me at Charlie 13
when you get a chance?
[music playing]
He's upset 'cause it's delayed due to weather,
and he wants to be compensated.
He didn't want to listen to me, 'cause he
said I'm not compensating him.
So he said he was done with me, that he wanted a manager.
Now, what you're saying is, is that you're
going up there for a wedding.
When is the wedding?
CRAIG: 9 o'clock tonight.
OK.
So what you're trying to decide is if you really want
to go up to Buffalo or not?
Is that what your-- the question is?
CRAIG: Mm-hmm.
Well, sir, because this was related to the weather delay,
we don't provide any type of compensation
here in the airport.
Well, if you'd like to cancel, we
can give you your money back, if you'd like to,
you know, do that.
I understand, since you're missing the wedding--
I-- there's not anything we can provide you because of this
type of a delay.
No, sir.
I'm sorry you feel that way.
And [inaudible]--
--said, if we can help you with something else,
let us know.
I never said--
OK.
CRAIG: All right.
Mr. Singh is obviously very upset.
He's got an important meeting to go to.
He's got a wedding going on in Buffalo.
And he's looking for some kind of a gratification for this.
And unfortunately, at this point, we can't offer him that.
NARRATOR: After all the commotion,
the weather calms down, and so does Mr. Singh.
He boards the delayed flight and heads to Buffalo.