Hello All..This is Aparajita from Freshersworld.com
Welcome to our video channel on jobs and careers
today i will be talking about the Job role of BPO executive
most of us very commonly heard BPO in the job market
what is it actually ? what does it do?
what could be the eligibility criteria to get into this line
BPO, known as Business Process Outsourcing is an organization that outsources its services
to other external departments, processes, or procedures in the return for fixed remuneration.
Just like any other office, even BPO Executive is as vital for a company. A BPO Executive
is a front-face of the company and is responsible for carrying numerous responsibilities. To
become such an executive, you don’t have to be overtly qualified or possess rich educational
background. But, you have to be smart and possess good communication skills. The exciting
fact about this job profile is that youngsters can start working as a BPO executive right
after their schooling. If in case you wish to work with a technically aided company,
then this job may require you to have sound technical knowledge.
A BPO executive is a crucial interface between the company and the customer. Hence, most
of the companies prefer candidates who have excellent fluency in English speaking. In
addition to this, the candidate is also expected to possess good interpersonal skills, active
listening and problem solving abilities, and ability to handle pressure with ease. An individual
with clear speaking and soothing voice that can efficiently handle and serve customers
with various issues are mainly preferred for this job role.
Job Description It is an ideal job for those who wish to work
in a challenging environment. It is a bright career option as youngsters can get great
exposure and an opportunity to work with top-notch national and international companies. Some
big brands related to knowledge, IT, financial, and legal institutions offer employment in
this field. Another great aspect of this job is that it is always on healthy demand. It
also offers youngsters with great time flexibility. People who wish to work in night shifts can
get amazing job options in BPOs and KPOs. what can be the various Roles and responsibilities involved in this job ?
• The primary responsibility of a BPO executive is to handle all voice calls professionally.
It is their sole purpose to deliver correct information about their company’s services
and products to their clients. • Besides this, BPO executives must obtain
details of client’s issues, take/cancel orders, or obtain other essential information.
• Another vital responsibility of a person in this job profile is to maintain records
of customer related interactions and transactions. Details of inquiries, comments, complaints,
and any action taken to rectify a problem need to be maintained by BPO professionals.
Any application, form, process order, or another vital document of a respective client should
be handled by such professionals. • Any follow-up related to a query or complaint
by the customer is to be handled by BPO executives. • Lastly, executive BPO experts are required
to refer the client grievance or particular request to the designated department for further
inquiry. let us know the Pay scale for this job
The initial salary of BPO executives is quite high as compared to the salary offered in
other industries. And since the career growth is quite high so one can expect a monetarily
profitable future as a BPO Executive. If one get hired to top companies like Accenture,
Genpact, Convergys, and more, then chances of earning a high annual package is really
more.to brief you BPO gives you An Exciting Career to start with not sure about how BPO Job adds value to your career ? let me tell you
This is a performance-based job where candidates are open to great growth opportunities only
if they are able to perform well. The judgment criteria are same skills set that is required
from a candidate at the time of hiring. Special allowance is given for medical, travel, and
calling. There is also cab facility offered for employees for both day and night shift.
Also, this is among few such reputed job options that can be pursued by youngsters from every
early stage. Since demand for this job is always high, so it turns to be a lucrative
opportunity for young aspirants who don’t have strong academic background and aim for
a bright future ahead
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