[Music]
in this video ,we'll explain how your PIXMA MG3020 printer may lose network
connection with your iOS device.
We'll also show you the steps needed to
restore the connection using the Easy Wireless Connect method.
This video is for users who have previously connected their printer to a network and are
currently experiencing issues with printing and scanning.
If this is your first time connecting your printer to the network, click the card in the upper
right hand corner to view our video for new printer setup.
In most cases, communication issues can be easily resolved by following these steps.
First turn off your iOS device.
Then power off the printer.
Next, power off your router.
Check your router's manual for more information.
Wait approximately 10 seconds then power on the router, printer, and iOS device in this order.
Power cycling the device, router, and printer can often restore
communication with your home network. However, if you're still not able to
print or scan, then the next step is to check the router settings. Most often
this means your router's name, password or, other settings were changed. For more
information about your router settings, please refer to your router's manual.
If your router settings have not changed, check for hardware changes.
If you've recently purchased a new router,
or replaced your printer, we may need to
restore communication with your network.
If the router settings or the hardware
has changed, we'll need to use the Canon Print app to reconnect the printer to the network.
Let's get started!
Before connecting your printer to the network,
confirm that your wireless router is available and properly setup. Also verify
that your mobile device is connected to the network.
Next, make sure your printer
is plugged in and turned on. The green light next to the power button will be
lit when the printer is on.
Now, check if the blue Wi-Fi® light on your printer is blinking.
If the light is steady or off, press and hold the Wi-Fi® button until the light begins to flash.
Next, press the color button.
Press the wireless button repeatedly until only the network light is lit.
Then press the color button.
The Wi-Fi® light should be flashing quickly and the on light should be lit.
Now on your iOS device go to settings.
select Wi-Fi®.
And then connect to the network created by your Canon MG3000 series printer.
Next, let's open the Canon Print App.
Since a printer has already been registered you
should see it at the top of the screen. Tap the add printer icon
Tap the Edit button.
And tap the red circle to remove your printer.
Tap Delete to confirm.
Next, tap Register Printer.
When you see this screen tap OK.
Next, tap Auto Select Connection Method.
Select the name of the wireless router you would like to use. If you've recently
changed or updated your wireless router settings, be sure to select a new network name.
Enter the password for your router,
and tap OK.
The network settings will be sent to the printer.
When this message appears tap OK.
Verify the printer is detected.
Tap the name of your printer when it appears.
This will select and connect the printer to your device.
When you see this screen, tap OK.
When this message appears, tap Select Images. If you'd like to test
print, you'll be able to select images from your device at this time.
Congratulations! You have reconnected your Canon PIXMA printer to an iOS
device using the Easy Wireless Connect method.
If you wish to reconnect your
printer to another device such as a Mac, Windows® PC, or Android™ device, please
click the appropriate link in the description below this video.
Thank you for watching!