-Hello again, I'm Wayne with the VA's Veterans
Health Administration.
This is the third video in a five part series
on the VA's beneficiary travel self-service system,
or BTS3 for short.
In this video, I'm going to show you how to use the BTS3
to file your travel reimbursement for an appointment
that is at a VA facility.
You'll first navigate to the access AccessVA web page,
click the I am a veteran and click travel claim entry.
Sign in using whichever profile you created,
accept the log on redirect.
Don't forget, you'll need to wait for BTS3
for your profile to come up.
Review your profile, request any updates,
and then click proceed to dashboard.
There are two ways of creating a claim from your dashboard.
You can click the create button
on the right hand side of my claims view
Or how we're going to do it in this video,
you'll scroll down to the my appointments area,
click on to create a claim in the associated column.
My Appointment displays all the appointments
that are entered into the appointment system of record.
This does not display any community care appointments
or appointments at VA facilities that have not been entered
into the appointment management system.
Whether you choose method one or two
to start your claim,
you'll need to confirm your address.
Once you've confirmed your address,
you will click on create claim and add expense.
This is the top portion of the claim expense page.
Here you'll want to verify your appointment information
and residential address, make sure it's correct.
Then you will scroll down to the add expense portion.
The lower portion of the claim expense page
is where you'll be doing all your travel reimbursement,
The add attachment button is where you'll add any receipts
or proof of attendance for non-VA care appointments.
You have to scan your receipts in your computer,
or if you're claiming reimbursement
from your smartphone,
you can take a picture and attach them.
You are limited to five attachments,
so if you have more than five attachments,
you'll want to scan them as one page
or take a picture of more than one at one time.
If you do not need to add attachments,
then you'll start with choose an expense type.
You'll click on the box to the left
at the expense you want to claim.
Let's start with used personal car to drive to appointment.
You will use this if you're just claiming mileage
or gas reimbursements for the medical care.
If you click on the common carrier to get an appointment,
you'll first want to make sure that you are pre authorized
to use a cab, bus or subway.
Pre-approved for meals or lodging will be used
when you have authorization to stay
in a hotel for your appointment.
Once you've clicked on the box, an additional expense boxes
will populate that correlate with the expense
that you are claiming.
Let's start with the add mileage expense.
Once you click on the add mileage expense page,
another page will load.
In this section, you'll check the from address to make sure
it is your residential address, check the too address
is the place that you received your care,
you will then scroll down
if you need to see the mileage reimbursement field.
In this section, you can change the trip type from a round trip
to a one way.
Only scheduled appointments are paid round trip.
Unscheduled appointments are one way.
If you don't know which is which, that's okay.
We can fix that in a travel department.
You can also challenge the miles
if the map is wrong.
You enter the miles you are requesting
in the challenge requested mileage,
and give the reason why you're challenging the miles
and the reason for challenge.
Keep in mind that we pay by regulatory guidance
to the closest facility by time that can handle the care,
according to Bing Maps.
You will then click add expense button
and your mileage spent to the claim.
You then see the line added to the claim expense page.
If this is the only the expense that you have to claim,
you can scroll down to the bottom of the page
to submit the claim.
At this point, you can either save your claim
for future submission, or once you agree to the terms
by clicking the next box
to I agree the terms above paragraph,
then to submit claim will turn green
and you can submit your claim
to the beneficiary office for payment.
Once you successfully submitted your claim for payment,
you'll be redirected back to the My Dashboard.
The claim you just created should be there
with the date of the claim you submitted on.
The claim will be in manual review
until the beneficiary travel clerk reviews
the claim for accuracy,
then it will go into a submitted for payment status.
Once the financial service sector pays the claim,
the claim will go into claim paid status.
You should receive your payment within three
to five business days.
Join me in our next video when you learn how
to claim you travel reimbursement
for non-VA appointment.
Thank you for watching.