Okay, first ticket just came up.
All right. I'm ready.
Aaron:
is what you wanna serve your guests at all times.
I got her drink already. I got her drink.
Okay. Who?
I'ma add it to your tab. Can you add it to her tab?
I was makin' it right here.
You makin' more than one drink at a time?
You've only served one drink down here, right?
Anybody else need anything, guys? You all good?
The server has to bring it up,
and she hasn't brought it up yet, okay?
Adam, look around the room.
- You see food anywhere? - No.
Don't you think food should be out of your kitchen in 15 minutes?
- Yes. - So we have a problem, don't we?
- Have a major problem. - Okay, go see what it is.
Okay.
Okay, put the ticket with the food.
What happened with this? You gotta rip this. Let 'em know it's--
Which ones are these?
All right, right here. Here you go.
You cannot get easier than a buffalo chicken dip.
It's a sad thing to see
a 20-minute ticket time on a simple dish
when it should only take seven minutes.
We got to get the pace up.
Here you go. Thank you very much for your patience.
Do you need anything else at this moment?
- Who are these for? - Um, waitress. Waitress.
Okay, so put 'em where she knows they're ready.
Put 'em on the end. Do something.
Get them ready so they know they're set.
We need to get these to tables.
Don't be afraid to ask for help.
Okay. I don't wanna drop all these.
We've been waiting
for the drinks about 30 minutes now.
It just seems real unorganized.
It's bad. It's real bad.
Raise your hand if you haven't gotten a drink.
Look around the room, guys!
Look at this. Fix it! Come on, get us dug out.
Lisa:
Let's go. Pick it up.
Excuse me. Someone will be with you shortly.
We're a little backed up today.
I just asked anybody who hasn't gotten a drink to raise their hand
and 60% of the people in that room raised their hand,
and we've been open almost a half hour.
- Is that cool? - Oh, really? No, that's not cool.
So you gotta fix it!
Get these orders out. He's been here first.
Get those out first.
- What's those? - I don't even know.
- What you waiting on? - Drinks.
Oh, my God. They even had you waiting?
Woman: I'm not trying to be rude,
but it's been 30 minutes.
I'm sorry, ma'am.
Let's get to these tables. Come on.
Get people to come back. Service. Service.
Yumeka will be back with you shortly.
- I just wanna bring your drinks to you. - Thank you.
Come on. Let's get these orders.
Yeah, this stuff is not coming up with tickets.
- All the orders is in the window. - Oh, brother.
I took your drinks to table 18 for you.
Okay, thank you. Um, and table 18...
Here's the drinks right here. I already took it to 'em.
- Okay. Appreciate it. - Not a problem.
- Sharee? - Yes?
Sharee, when you rung up the three margaritas,
did you put in the three chicken--
You didn't tell me no food.
Yeah, I gave you a ticket with the food on it.
Guys, you have to communicate.
We have to execute. We have to complete something.
The jalapeno is six count, right?
No, jalapeno is one count.
Let's go, guys. We gotta move faster.
- What's going on? - It's just a little chaotic.
I'm really surprised with Alison.
She's gotten great speed,
but drinks are dying here.
Meka's overwhelmed on the floor.
And Sharee's just got a station that's a hot mess.
Why is everybody so frickin' calm?
- Where's the energy to fix this? - There's no energy.
Jon:
Lisa:
Where's this going?
I just want my, uh, my drink. Can I have my drink please?
Adam, I've got a table, and they're very unhappy over there.
Is everything okay?
- They walked out? - Yeah.
Are they planning on coming back?
Adam's in the finance business.
He understands process.
He understands procedures.
But he has none of them in his bar.
Adam is running all over the place
trying to solve problems
that wouldn't even exist
if he had trained his staff in the first place.
He needs to start thinking like an operator.
You guys moved?
Let me find out what is going on.
I'll be right back with it.
- What? - You're on your own, Jerroid.
You gotta keep an eye on that fryer, too.
Jerroid, I got three people out there
that are still waiting on some chicken dips.
Jerroid:
They ain't getting 'em out the window. They can't keep up with me.
- Did I hear you right? - No drinks.
- How-- hour and a half? - Hour and a half.
Yes. No water. Can we have some water?
No water, no drink.
Jon:
Do something. Come on.
Thank you guys very much for your patience tonight.
Would you like anything to drink?
- Some water. - I'll bring water right away.
Why don't you guys come back Monday night after I fix this place
and we'll see how we do then, okay?
- Okay. - Cool.
- All right. That'll work. - Give us the chance to redeem ourselves?
Will do.
- Adam. - Yes?
We've seen what we need to see. You agree?
- Yes, I do. - We know where our problems are?
We need some work. Yes, I do.
Let's shut it down. Tell everybody we're closed.
- We got a lot of work to do. - Good evening, everyone!
We're gonna have to close the operations
for the remainder of the evening.
Finish your drinks, finish your food.
Thanks again for coming out.
Tonight was wild. We got beat up a little bit.
I hold it totally on myself
for not putting procedures in and training my staff properly.