>> WELCOME BACK.
IT'S NOT EVERY DAY YOU SIT DOWN
WITH SOMEONE WHO CALLS
THEMSELVES THE QUEEN OF
HORSEPOWER, BUT THAT'S EXACTLY
WHO IS HERE TO SHARE THREE
MISTAKES TO AVOID WHEN YOU'RE
LOOKING FOR A GRE AUTO REPAIR
SHOP.
>> GOOD MORNING.
FIRST OF ALL, H DID YOU GET
THE NAME QUEEN OF HORSEPOWER?
>> WELL, I HAVE AN AUTO SHOP.
WE KNOW HOW TO DRIVE PEOPLE FROM
THE INSIDE OUT.
WE DEAL WITH EMPLOYEE
ENGAGEMENT, BUT I ALSO HAVE
HORSES WITH HOOVES.
WE BRING TEENS OUT TO THE BARN.
IF IT'S HORSEPOWER, I'VE GOT IT
HANDLED.
>> PERFECT.
I LIKE THAT STORY.
THE NAME FITS PERFECTLY.
YOU'RE HERE TO EDUCATE US TOO.
YOU SAY SUMMER IS ONE OF THE
MOST DEADLY TIMES TO HIT THE
ROAD.
WHY?
>> IT'S HEAT AND TIRES THAT
CAUSES THE MOST ACCIDENT.
AUGUST, WHICH IS COMING UP, IS
THE SECOND LARGEST MONTH IN THE
YEAR THAT HAS CAR ACCIDENTS.
SO THERE'S THREE MISTAKES YOU
NEED TO AVOID WHEN YOU'RE
LOOKING FOR AN AUTOMOTIVE SHOP.
I KNOW THAT PEOPLE ARE OVERLY
CONCERNED ABOUT NOT
UNDERSTANDING WHAT'S GOING ON.
I WANT TO TEACH THEM BECAUSE A
LOT OF PEOPLE HAVE A CAR.
AND YOU NEED TO FIND A REPAIR
SHOP YOU'RE COMFORTABLE WITH.
THE FIRST MISTAKE IS TO GET ON
THE PHONE AND ASK FOR A QUOTE.
LOOK, YOU CAN'T CALL YOUR DOCTOR
AND ASK YOU TO DIAGNOSE YOU
WITHOUT LOOKING AT YOU.
THAT'S THE SAME WITH THE REPAIR
SHOP.
BESIDES, THAT DOESN'T TELL YOU
ANYTHING ABOUT HOW THEY SERVICE
YOUR CAR.
YOU WANT TO KNOW WHAT THEIR
QUALIFICATIONS ARE AND THAT THEY
CARE.
THE SECOND MISTAKE IS GOING TO A
DEALER BECAUSE THAT'S THE CAR
THEY SELL, THINKING THAT'S THE
BEST PLACE TO BE.
THEY SELL CARS FIRST.
THEIR OBJECTIVE IS TO HAVE A C
FOR FIVE, SIX, SEVEN YEARS PAID
FOR.
THEN THEY WANT TO SELL YOU A NEW
ONE.
IF YOU GO TO AN AUTOMOTIVE
REPAIR SHOP.
THEY WANT YOU TO HAVE THE CAR
FOR THE GREATESTVALUE.
SEVEN YEARS.
THAT'S WHEN YOU EXPERIENCE THE
MOST VALUE.
WHEN YOU HAVEN'T BEEN TO A
DOCTOR FOR A WHILE, IT TAKES A
FEW TESTS AND THINGS TO FIGURE
OUT WHAT IS GOING WRONG WITH
YOU.
THAT'S THE SAME WITH THE CAR
REPAIR SHOP.
YOU WANT THEM TO LOOK AT THE
WHOLE PROBLEM.
>> YOU DEMONSTRATED PROPS TO
SHOW WHAT YOU CAN DO ON YOUR
OWN.
>> I HAVE, THINGS TO LOOK AT TO
MAKE SURE IF IT'S TIME TO GO IN
THE REPAIR SHOP.
THE FILTER IS WHAT YOU BREATHE
THROUGH.
I'M PUTTING A GLOVE ON.
THIS ONE HAS ONLY BEEN THROUGH
SEVEN MONTHS OF SERVICE IN A CA
CAR.
IT USED TO BE BRIGHT WHITE.
IN SEVEN MONTHS, THIS IS WHAT
HAPPENS.
WE FOUND MICE NESTS ON THESE.
YOU KNOW WHAT THEY LEAVE.
THE AIR GOES THROUGH THIS AND
LEAVES IT IN YOUR LUNGS AND
THAT'S WHAT YOU'RE BREATHING.
IF YOU GO TO HAVE YOUR CA
MAINTAINED, THEY WILL ALWAYS
CHANGE YOUR CABIN AIRFILTER.
THAT'S VERY NECESSARY.
AND I BROUGHT THE TIRE.
THAT'S ONE OF THE MAJOR WAYS
ACCIDENTS HAPPEN IN THE SUMMER,
I WANT TO SHOW YOU COUPLE OF
THINGS.
IF YOU HAVE A PENNY.
WE ALL HAVE A PENNY.
>> WE DO.
>> YOU CAN SEE LINCOLN'S HAND.
IF YOU PUT IT UPSIDE DOWN, YOU
SHOULD SEE HIS FOREHEAD, BUT IF
YOU LOOK AT THE SIDE OF THE
TIRE, YOU THINK EVERYTHING IS
GREAT.
YOU NEED TO LOO INSIDE.
IT CAN HAVE TREAD THAT'S WORN
HERE.
IF YOU CAN SEE, ALEX IN BETWEEN
THESE SEAMS, THERE'S A LOT OF
CRACKS.
THAT'S WHAT IS GOING TO
EVENTUALLY CAUSE A TIRE BLOWOUT
FOR YOU.
>> THESE ARE TIPS THAT PEOPLE
WOULDN'T THINK TO DO EVERY DAY.
IT CAN SAVE THEM UP TO $30,000 A
YEAR IF YOU REALLY JUST TAKE
CARE OF THESE PROBLEMS.
>> 30,000 AND THE LIFETIME OF
YOUR CA
>> AND THE LIFETIME OF THE CAR.
>> AND $1,000 IN MAINTENANCE,
SAVES YOU $8,000 IN REPAIRS.
>> NO KIDDING.
GOOD TO KNOW.
NOW, WE'RE GOING TO RUN OUT OF
TIME REALLY QUICK.
TELL US THE CAR FORMULA, JUST A
QUICK OVERVIEW OF THAT.
>> SO IT'S CHOICES.
YOU WANT TO MAKE SURE THAT WHEN
YOU GO TO A SHOP, THAT THEY GIVE
YOU CHOICES.
YOU WANT THEM TO TELL YOU WHAT
IS WRONG NOW, WHAT YOU NEED TO
LOOK FOR IN THE FUTURE AND WHAT
YOU SHOULD THINK ABOUT COMING
UP.
THEY ALSO WANT TO GET ACQUAINTED
WITH YOU.
THEY'RE GOING TO TAKE TIME TO
GET TO KNOW YOU.
HOW LONG HAVE YOU HAD YOUR CA
WHAT IS THE HISTORY?
WHAT ARE YOUR DRIVING HABITS?
DON'T LOOK FOR A SHOP THAT HAS
DIFFERENT REVIEWS.
YOU WANT TO KNOW HOW TO HANDLE
IT WHEN SOMETHING GOES WRONG.
IF YOU DO THESE THREE THINGS,
YOU WILL FIND A REPAIR SHOP
THAT'S GOOD FOR YOU.
ALSO, IN MY BOOK, 25 CAR TIPS
FOR WOMEN, IT'S FOR MEN TOO.
THEY HAVE IT UNDER THE BED, BUT
THEY DO HAVE IT.
IT WILL TELL YOU MORE ABOUT HOW
TO KNOW YOU'RE AT THE RIGHT
REPAIR SHOP.
SO IF YOU TAKE CARE OF YOUR CAR,
IT WILL TAKE CARE OF YOU.
>> THANK YOU FOR JOINING US.
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