This is sort of like heaven for a woodworker.
You know, coming in, seeing all these tools... unreal.
Just unreal.
There are a lot of people that have to travel distance to find a place like this.
I mean when you first walk in, I think it's the size of the facility.
It's the amount of equipment that they have, I mean it is a one-stop shop.
A facility like this-- it doesn't exist everywhere.
We have people from across the nation that travel here to Springfield.
Make a trip of it. You know, its a destination.
Oftentimes we get people walking through the door that have no idea what Grizzly is.
And they're wow-ed
as soon as they come through the door and they see the equipment.
I was like, "Whoa! Ok, uh I'm gonna stop in here."
If it's your first time it's... it's impressive.
Very impressed.
And I'll tell you right now: this store has some of the best people and customer service that I have ever seen.
We want that first interaction to be pleasant and a good experience, so they come back and shop with us.
I've always heard about Grizzly tools and I knew they had excellent table saws and stuff like that.
As a consumer, when I buy something, oftentimes I want to get my hands on it before I buy it.
I'm a hands-on person, I like to be able to see, feel, touch, and if possible, use something before I purchase it.
And that's what our showroom is about-- it allows the consumer to come in look
at the product before they make the purchase.
Touch it, feel it.
The equipment is displayed very nicely.
Great to be able to walk around everything and not feel like I'm cramped.
Our showroom has about 38,000 square foot.
We have a lot of machines-- big machines, we probably have, I would guess somewhere
around 400-500 large machines.
My job here is to take care of our customer,
And that starts when time you walk through the front door
till you pick up a package at the back door.
Everything we can do in between to make our customer experience more pleasant for 'em,
Thats what my job is.
When I buy a product I know that Jack and his team
are going to back me up 100%.
I think the staff and the knowledge of the staff is
one of the key things. They're very friendly, they're knowledgeable and
they're willing to get you the answers that you need for things
The staff has been very helpful and very knowledgeable.
The leadership of this store is phenomenal.
They already know the answer, they really don't have to go look it up.
The guys know exactly what they're talking
about if you can't get that answer from them, they definitely know somebody else in the store that's
going to be able to get that.
Woodworkers and metalworkers get very excited talking about what they do.
I have my own shop and I enjoy woodworking as much as the guy walking in the door.
I'm here for a reason, you know.
And enjoying the people you work with every day is a big part of your life--
uh, 1/3 of it exactly.
We've got a great crew
and we all enjoy what we're doing.
They have a great service department.
Ordered some parts on Monday,
received the parts on Wednesday, it was phenomenal.
and so we decided to take a trip down here today to see what was in the store.
The salesman said it was a candy store for guys, so--
--not just guys! Okay.
I think the biggest thing that separates Grizzly machines from the rest of the competition
is getting the parts.
You buy a machine you're investing what $2000-$3000
on a machine, you want to make sure it runs, you want to make sure that if something
happens you've got somebody there we've got a great customer service, we've got a huge parts
department-- we're here.
We can keep you running.
We can replace it.
We're not going nowhere.
We've been here for 40 years.
We're the leader in the industry for our price point.
The reason we're able to offer that to consumers: We have no middle-man.
We go directly to the factory, have items built, we import ourselves into the U.S
and we take care of everything as far as advertising
to our customer service experience
here within this facility.
You know, a lot of people think: the more money you spend, the better product you're getting.
That's not always true. One of the things I love about this company is the fact that we're
very competitive in a price, we're very competitive in our in our quality, and if we're not
we review it and take care of the problem.
I definitely like their scratch and dent area.
That department back there is my saving grace too.
Most of the equipment is perfectly fine it's just got scratches and dents.
And the price reduction really helps.
I can walk in the front door you know pass through the shiny machines, go to the back,
Still see some shining machines back there,
It's got a paint nick on it-- well you're going to get that in the shop anyway so
Back my truck up to the loading dock and you know
half an hour later I'm out the door with something else for the shop.
With the competitors, you never know who's going to answer that phone.
You never know where you're going to have to ship it to.
I know with 100% that I'm going to be taken care of if I have an issue.
Well just the quality of the tools.
All of us are working on a limited budget.
I have learned over the years that
the quality of the equipment is important too
and I've seen Grizzly improve
year after year as far as the quality of their tools and what they put into them to make them better.
I think the very best part of the job is shaking hands and saying goodbye.
You can just feel it. You can feel in your heart you know you can feel in their handshake.
To me, that's probably the most rewarding thing ever.
I would 100% recommend Grizzly products to a friend
The setup is great the location is great, it's easy to get to.
I just want to say thank you to Grizzly.
Keep going, keep up the good work. Yeah, keep up the great work.
Well worth the drive.
And, well I'll come back and see the grandson, but but I'll probably come here too.
[Music]