COM EMILY AND JENNY THANKS
LOGISTICALLY. THIS NO SMALL
TASK THAT'S FOR SURE.
WELL AS THIS NEW GROUP OF
PEOPLE ELIGIBLE TO GET A
VACCINE OPENS UP. MANY ARE
LOOKING TO TO 1 ONE INFO TO
FIND ANSWERS AT 2, 1, ONE INFO
IS A NONPROFIT BASED IN
PORTLAND THAT HELPS CONNECT
PEOPLE WITH VACCINE
INFORMATION RENTAL ASSISTANCE
INFORMATION AND WAYS TO
VOLUNTEER DAN HERMAN CEO OF 2,
1, 1, INFO IN OREGON JOINS US
LIVE TO EXPLAIN. WHAT YOU CAN
EXPECT WHEN YOU CALL 2, 1, 1,
GOOD MORNING TO YOU. GOOD
MORNING TO YOU THANKS FOR
BEING HERE SO WHAT CAN SOMEONE
EXPECT WHEN THEY DIAL THAT
NUMBER TO 1 ONE.
WELL WE TALKED EARLY ON IN
WE'RE HERE TO TAKE THE
COMPLEXITY OUT OF IT IT'S NOT
GOING TO BE WITHOUT SOME CHAOS
AND BOMBS BUT TALKING TO
ANOTHER HUMAN BEING I THINK
IT'S PROVEN THROUGHOUT THE
PANDEMIC TO BE IMMENSELY
HELPFUL AND THAT'S THE ROLE OF
2, 1, 1, SO NOW WITH THE 2
LAUNCHING IN LESS THAN AN
HOUR. ACCORDING TO OREGON
HEALTH AUTHORITY THEN WE'LL BE
STANDING BY TO HELP THOSE THAT
DON'T WANT TO NAVIGATE THE
DIGITAL WORLD, THE INTERNET TO
CALL US AND ONE OF OUR
REPRESENTATIVES WILL TAKE YOU
THROUGH REGISTERING AND
GETTING SIGNED OUT OR ARE YOU
ELIGIBLE CURRENTLY AND GETTING
FUTURE E-MAIL ALERTS.
YEAH, I THINK ANYONE WHO
BEEN ON THE PHONE WITH A
CUSTOMER SERVICE ROBOT BEFORE
KNOWS THAT FEELING OF I JUST
WANT TO TALK TO A HUMAN TO GET
SOME ANSWERS SO GIVE US A
SENSE OF WHAT THE CALL VOLUME
HAS BEEN LIKE LATELY. I MEAN
ARE PEOPLE TRYING TO GET THIS
INFORMATION RIGHT NOW.
ABSOLUTELY IN THE CASE FOR
OVER A WEEK NOW RELATIVE TO
VACCINES. I JUST LOOKED AT THE
Q A FEW MOMENTS AGO, CURRENTLY
WE'VE GOT 250 FOLKS WAITING IN
OUR WE ARE OPEN FROM 06:00AM
TO 07:00PM WITH THIS LINE 7
DAYS A WEEK DO TRIES DURING
DIFFERENT TIMES OF THE DAY DO
LISTEN INTENTLY TO OUR VOICE
TREE AS THERE IS AN OPTION TO
LEAVE YOUR CONTACT
INFORMATION, YOUR NAME AND
PHONE NUMBER AND WE ARE
CALLING A 100% OF PEOPLE BACK
SO IF YOU CHOOSE TO RATHER
LEAVE CALL BACK IT MIGHT BE A
REALLY GOOD OPTION FOR YOU
YEAH, WHAT WHAT ARE THOSE WAIT
TIMES LIKE IT AND THEY ARE YOU
GUYS GOING TO HIRE ADDITIONAL
PEOPLE TO TO AND SOME OF THESE
PHONE CALLS.
YEAH WE'RE WE'RE WE'RE
BEHIND A BIT IN TERMS OF THIS
THIS IS JUST ONE BIG WAVE.
IT'S UNPRECEDENTED TIMES.
FORTUNATELY WE NOW HAVE JUST
SOLUTION THE VACCINE, BUT YOU
KNOW THIS MORNING WHEN I SAY
THERE'S 250 PEOPLE IN THE
QUEUE. WAIT TIMES ARE NOW
MOVING UP TO 2535 MINUTES I
GROW THROUGHOUT THE DAY THE
SOLUTION TO THAT IS WE'RE ON
BOARDING ABOUT 10 TO 20 NEW
STAFF EVERY COUPLE WEEKS AND
THEN WE'VE GOT A SUBCONTRACTOR
WORKING WITH THIS IN SALEM A
THERE HELPING US AND THEY'RE
BACK STOPPING US. AND THEN
LATER THIS MORNING WILL
PROBABLY BE ENGAGING WITH
ANOTHER SUBCONTRACTOR THEY'LL
BRING IN ADDITIONAL UP TO 20
PEOPLE TO TAKE THESE CALLS FOR
THOSE THAT WANT CALL HELP AND
THEN LASTLY AND I THINK REALLY
SIGNIFICANT HERE IS WE'VE GOT
30 NATIONAL GUARD LOOK FLOWING
IN FROM AROUND THE COUNTRY AND
DRIVEN FROM POINTS IN OREGON
AND THEY'RE BEING TRAINED AS I
SPEAK AND WE'LL START TAKING
CALLS WITH US THIS MORNING
THAT TRAINING DONE THAT'S ALL
SOME GOOD NEWS NOW IN TERMS OF
VACCINE INFORMATION IF SOMEONE
CALLS AND THEY ARE IN FACT
ELIGIBLE.
TO RECEIVE A VACCINE RIGHT
NOW ARE YOU ARE YOU ABLE TO
ACTUALLY HELP SCHEDULE PEOPLE
TO GET THEIR VACCINE.
THERE IS ONE OPTION ON HER
VOICE TRADE THAT WILL PUT YOU
OVER TO A LOCAL GROUP THAT IS
SCHEDULING BUT GENERALLY
SPEAKING 2, 1, 1, IMPOSE ROLE
IS NOT TO SCHEDULE, YOU WILL
GET ELIGIBILITY CONFIRMATION
USING THE TOOL WITH US. YOU
WILL GET TEXT ALERTS AND AN
WHEN IT'S WHEN YOU'RE NOTIFIED
YOUR AND YOUR TURN SO TO SPEAK
THEN YOU CAN USE THAT TOOL
CALLS BACK IF YOU CHOOSE, BUT
USE THAT TOOL TO SEE CLINICS
AND PROVIDERS IN YOUR AREA
THAT YOU CAN GET YOUR VACCINE
FROM.
OK AND WE ARE RIGHT NEXT
DOOR TO TO WASHINGTON. WHAT
WHAT HAPPENS IF PEOPLE FROM
WASHINGTON LIKE MAYBE IN
VANCOUVER DIAL 2, 1, 1, AND DO
THEY GET ROUTED TO YOU.
I MY UNDERSTANDING IS WE'RE
ROUNDING THEM RIGHT BACK TO
THE WASHINGTON SYSTEM WE DO
OPERATE AS IN THE 4 COUNTIES
OF SOUTHWEST, WASHINGTON,
HOWEVER, WASHINGTON'S APPROACH
JUST LIKE YOU SEE STATES STATE
BY STATE ACROSS THE UNION.
RUSSIANS APPROACH IS SLIGHTLY
DIFFERENT SO WE WOULD SEND
WASHINGTON SYSTEM THE CENTRAL
SYSTEM ALL RIGHT GOOD TO KNOW
DAN HERMAN WITH 2, 1, ONE INFO
THANKS FOR YOUR TIME THIS
MORNING AND HELP BREAKING SOME
OF THAT DOWN FOR US.