this video explains how to fix your HP
printer when the ink carriage jams and a
carriage Jam error message displays on
the printers control panel or on your
computer turn the printer off and on
again this will sometimes fix the issue
press the power button to turn the
printer off if it does not turn off you
might have a paper jam we will address
paper jams in this video in a few
minutes once the printer is off wait 60
seconds it is important to wait the full
60 seconds to allow the print mechanism
to reset
then press the power button to turn the
printer back on
wait for the printer to turn on and stop
making noise align a stack of paper by
tapping it on a flat surface then slide
out the input tray
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input tray
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options
touch setup then touch tools
touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print go on to the
next step
a paper jam might cause your carriage
Jam in this step we'll fix this problem
begin by removing any loose paper from
the input tray
grasp any jammed whole sheets of paper
in the paper tray with both hands to
avoid tearing and then pull the paper
toward you to remove it
remove the paper as carefully as
possible use a flashlight to check for
any torn pieces of paper if any torn
pieces remain inside more paper jams are
likely to occur
power button to turn off the printer in
some cases it might not turn off whether
or not the printer turns off in the next
step you need to unplug the printer turn
to the back of the printer
if present remove the USB cable from the
printer
unplug the power cord
return to the front
open the cartridge access door
check the cartridge access area for
jammed paper
if you see any paper remove it from the
printer you might see some excess ink on
the paper as you pull it out of the
printer this is normal use a flashlight
to thoroughly search the area to find
all small scraps of paper
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur now let's check inside
the clean-out door for any jams locate
the clean-out door handle near the back
of the printer
grasp the handle and pull the clean-out
door up and out to remove it from the
printer
check the clean-out area for jammed
paper if you see any paper remove it by
pulling evenly with both hands to avoid
tearing
check the paper feed path for torn
pieces of paper that might remain inside
the printer
use a flashlight to thoroughly search
the area to find all small scraps of
paper
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur
reinsert the clean-out door to do this
gently push the door into the clean-out
area and push down until it snaps into
place
access door
next let's
check underneath the printer for jammed
paper slide out the paper input tray
using both hands gently rotate the
printer until it rests on its side
check for any jammed paper if you see
any paper remove it by pulling evenly
with both hands to avoid tearing
also check underneath the printer for
torn pieces of paper that might remain
inside the printer
use a flashlight to thoroughly search
the area to find all small scraps of
paper
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur using both hands gently
rotate the printer and return it to its
original position
slide in the paper input tray
turn to the back
reconnect the power cord
return to the front
if the printer does not automatically
turn on press the power button to turn
on the printer
align a stack of paper by tapping it on
a flat surface then slide out the input
tray
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input tray
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup then
touch tools touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step use the following steps to
make sure the carriage can move freely
the printer must still be on for these
steps to work
open the cartridge access door so that
you can view the carriage
the carriage will move into the access
area turn to the back of the printer
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source
return to the front
look inside the printer and check for
obstructions around the carriage that
could prevent it from moving
use a flashlight for proper viewing
remove any obstructions that are found
check the rollers and wheels for torn
pieces of paper that might remain inside
the printer
if pieces of paper remain inside the
printer more jams are likely to occur
reach into the cartridge access area and
then manually move the carriage remove
any obstructions that are found while
moving the carriage
ensure the carriage moves freely from
all the way to the left
- all the way to the right
once all obstructions are removed and
the carriage can move the full width of
the carriage path close the cartridge
access door
reconnect the power cord into its power
source then reconnect the other end of
the power cord into the printer
to the front
if the printer does not automatically
turn on press the power button to turn
on the printer
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup then
touch tools
touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
sometimes improper installation or
placement of the ink cartridges can
cause a carriage Jam in this step we'll
fix this problem the printer must still
be on for these steps to work raise the
cartridge access door
the carriage moves into the access area
allow the carriage to stop moving then
select a cartridge to remove and press
the tab on the front of the cartridge to
release it lift the first cartridge
straight out to remove it from the slot
repeat until all cartridges are removed
when handling the cartridges be aware of
the electrical contacts and ink port be
careful not to touch the contacts or
port because touching these can cause
clogs ink failure and poor electrical
connections make sure that you install
the replacement cartridge in its correct
slot match the color and symbol of the
cartridge to the color and symbol on the
carriage next reinstall the cartridges
holding the cartridge by its sides slide
it directly into the correct open slot
push the cartridge all the way in until
it latches into place repeat
reinstallation for all cartridges
you
when all the cartridges are in close the
cartridge access door
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options
touch setup then touch tools
touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step in this step you will plug the
printer directly into a wall outlet to
make sure the power source is
functioning correctly
press the power button to turn off the
printer
into the back
disconnect the power cord
then disconnect the other end of the
power cord from its power source
power cord directly into a wall outlet
then plug it back into the printer
return to the front
press the power button to turn the
back on
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup then
touch tools
touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
sometimes the issue can be resolved by
resetting the printer the printer must
still be on for these steps to work
turn to the back
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds to allow the print
mechanism to reset
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
return to the front
if the printer does not automatically
turn on press the power button to turn
on the printer
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options
touch setup then touch tools
touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
if you've tried everything described in
this video and you still have a problem
your printer likely needs some type of
service
contact HP to find out what the support
options are for your printer
your options for service may vary
depending on how long you've owned it
and what country you live in