but first presents angry passenger
screams that woman at check-in what she
said to shut him up is priceless the
mantra in business is the customer is
always right
unfortunately this mantra can make the
life of a customer service agents quite
difficult there are many people who know
that the customer service agents are
told to keep the customers happy
therefore they'll often treat these
employees like dirt people who work at
airline counters they understand what
it's like to work with these kinds of
people
they're already stressed and in a hurry
to get to their destination when certain
situations arise they can get rude to
the agent at the counter and often will
even blame them for any issues that
arise with the flight here's a story
about an angry passenger screamed and a
woman at the check-in line but what she
said with these six words shut him up
instantly a woman was working at the
check-in desk at LaGuardia Airport in
New York the weather was bad so a
crowded Southwest Airlines flight needed
to be cancelled there was just one agent
on duty to rebook the flights for a long
line of travelers who had been
inconvenienced most of the people in
line were kind of understanding they
knew that it wasn't the agents fault
that the flight was cancelled after all
she has no control over the weather
itself
well since the flight was canceled most
of the people in line were understanding
that the agent was working as quickly as
possible to get everyone in line
suddenly a man in the back of the line
pushed his way to the front the people
in the line looked angry at the man and
that he had the nerve to cut in front of
them as if their time wasn't as precious
as his when he got to the counter he
slapped his ticket on the counter and
told the agent that he absolutely had to
get on the flight and he had to get a
first-class seat but he didn't tell her
this in a nice way either he didn't try
to explain his situation he just yelled
at the ticket agent without any thought
about anyone else the ticket agent was
angry but she put a smile on her face
which is part of her job she looked at
the man and told him in the happiest
tone that she could muster that she
would be more than happy to help him but
he needed to get back into law
she tried to explain to him that the
other people in the line were there
first and that their time was just as
valuable as his the people in line were
thrilled by that answer but the man
wasn't in a way he had hoped that the
ticket agent would be rude to him which
would have given him a real excuse to
yell at her unfortunately she was as
pleasant as can be when she asked him to
return to the back of the line
well that angered the man even more he
asked the agents in a very loud voice do
you have any idea who I am everybody in
line and everyone in general heard the
man yelling in the area the ticket agent
did her best to keep her cool and not
lose it on the man instead she picked up
four public address microphone she spoke
into the microphone as calmly and as
eloquently as possible the public
address system allowed her voice to be
heard by everyone who was in the
terminal she said may I have your
attention please we have a passenger
here at gate 14 who does not know who he
is is there anyone who can identify him
please come to gate 14 he asked us if we
knew who he was but we don't maybe one
of you do thank you for your time after
the ticket agent made her announcement
the man's face became red with anger he
looked at the ticket agent with a very
angry look on his face he glared at the
ticket agent said screw you she had kind
of expected a response like that so she
decided to smile back at him without
flinching at all she said to the man I'm
sorry sir you'll have to get in line for
that too this made the man even more
angry and he remained at the counter she
realized that she wasn't going to win
with him and asked him one more time to
please get to the back of the line when
he refused she got on her public address
microphone again this time she called
for security the man heard her call for
help and quickly went to the back end of
the line everybody in line had heard
everything that went on and because of
this the next hour of the tickets agents
day was perfect some of the customers in
line felt pity for her if they couldn't
get a flight at the time that they
wanted well they didn't get angry man
just seen this poor woman go through
enough with the rude man
she'd already gone through enough some
of the people in line were so amused by
what she had done that they
wouldn't get mad at her even if they
couldn't get a flight at all the way she
got back at that guy was enough to make
their entire day even if they did have
to wait for a flight now the moral of
this story is to be nice to the ticket
agent at the airport in fact while we're
at it just be nice to every customer
service rep you meet if things don't go
your way they didn't cause the problem
it's their job to help you and the more
difficult you are the more difficult is
going to be for them to help you next
time you feel your temperature getting
the best of you try to remember that
being kind to these people is the best
way to get the help that you need
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