♪
Kelly: WELCOME BACK TO
"TAKE 2."
HAWAI'I HAS SEEN HISTORIC LOW
UNEMPLOYMENT RATES THIS YEAR.
JUST IN APRIL THE ADJUSTED RATE
WAS AT A RECORD 2%.
WHILE THAT SIGNALS GOOD THINGS
FOR OUR ECONOMY, IT MEANS
BUSINESSES ARE HAVING A TOUGH
HIRING AND KEEPING GOOD WORKERS?
WITH SOME HELPFUL TIPS, WE'RE
JOINED BY ERIC CHESTER AND BEN
GODSEY, PRESIDENT AND C.E.O. OF
ProService.
GOOD MORNING.
Kelly: HAPPY TO HAVE YOU
HERE.
THANK YOU FOR JOINING US.
THANKS.
Kelly: SO FIRST QUESTION,
OBVIOUSLY, LOW EMPLOYMENT SOUND
LIKE A REALLY GREAT THINKING
HERE IN HAWAI'I.
BUT WHAT DOES THAT MEAN FOR
LOCAL BUSINESSES?
HOW CAN THEY ATTRACT AND KEEP
IT SOUNDS GREAT BUT IT REALLY
IS A BIG CHALLENGE FOR
EMPLOYERS.
THEY HAVE TO DO A LITTLE BIT
MORE IN TERMS OF GOING BEYOND
WHAT'S THE SALARY AND WHAT'S THE
POSITION?
AND ONE OF THE THINGS WE FIND
WORKS FOR US AND OUR CLIENTS IS
TO THINK ABOUT WHAT THEY CAN DO
THAT STRETCHES THE DOLLAR IN
TERMS OF ENGAGING THEIR
EMPLOYEES AND WORKING ON WHAT
THEIR EMPLOYER CULTURE IS LIKE.
AND ADVERTISE AND TALKING TO
HERE'S WHAT YOU'RE GOING TO DO
AS AN EMPLOYEE WHEN YOU COME TO
OUR UNIQUE WORKPLACE.
IF THEY NE WHAT THEY'RE GETTING
THEMSELVES INTO, MORE LIKELY
THEY'RE HAPPY GOING INTO IT.
THAT WOULD MAKE THEM SAY LONGER.
WHAT ARE SOME OF THE THINGS THAT
EMPLOYERS ARE LOOKING FOR TODAY
THAT MIGHT SURPRISE AN EMPLOYER?
THE EMPLOYMENT SCENARIO'S
CHANGED WHERE THE GOOD NEWS OF
BAD ECONOMY IS THERE'S A LOT OF
EMPLOYEES OUT THERE.
NOW YOU'VE GOT A WORKFORCE WHERE
EVERYONE WHO WANG A -- WANTS A JOB
HAS ONE.
EMPLOYERS HAVE TO BE DILIGENT.
THE NEW EMERGING WORKFORCE IS
LOOKING FOR MORE THAN A
PAYCHECK.
THEY WANT VARIOUS ASPECTS.
THEY WANT TO KNOW, AM I LEERING
LEERING -- LEARNING ANYTHING
HERE OR HELP ME IN ANOTHER
CAREER PURSUIT.
IS THERE AN ENVIRONMENT THAT
MAKES ME FEEL GOOD?
DOES SOMEBODY CARE ABOUT ME?
DO AT THE KNOW -- DO THEY KNOW WHO I
AM OUTSIDE OF WORK?
SOME OF THOSE THING IS ADJUSTING
THE CULTURE INSTEAD OF SAYING,
THIS IS THE WAY THE LABOR FORCE
I'M GOING TO MANAGE THEM THE WAY
I WAS MANAGED.
THEY HAVE TO BE MORE RELATIONAL.
Kelly: I AGREE.
PROVIDING ATTRACTIVE BENEFITS
CAN BE AN IMPORTANT PART OF THE
EQUATION.
IT CAN MEAN A BIG FINANCIAL
COMMITMENT.
HOW DO EMPLOYERS NAVIGATE
PROVIDING BENEFITS AND HAVING TO
DEAL WITH THE HIGH COST OF
BUSINESS.
HOW DO THEY BALANCE THAT?
WHAT WE FIND IS OFTEN TIMES
EMPLOYERS LOOK AT THE COST AND
BENEFITS.
WHAT YOU HAVE TO LOOK AT IS THE
COST OF TURNOVER.
SO IF YOU LOSE AN EMPLOYEE, IT
WILL COST YOU AT LEAST 30% OF
THAT EMPLOYEE'S ANNUAL SALARY TO
REPLACE THAT EMPLOYEE.
AND COST OF TRAINING THAT PERSON
TO GET BACK UP TO SPEED.
THAT'S AING HOSTAGE -- HUGE COST.
IF YOU HAVE A BENEFITS PACKAGE,
THAT KEEPS THEM IN THAT JOB A
LITTLE BIT LONGER, YOU CAN HAVE
A HUGE IMPACT.
SO WHAT WE FIND IS WE RECOMMEND
THAT EMPLOYERS LOOK AT SERVICES
THAT CAN HELP THEM PICKS PICK THE
RIGHT BENEFIT PACKAGE AND
NEGOTIATED COST OF THAT.
OUR BUSINESS IS HR SERVICES FOR
HAWAI'I EMPLOYERS.
WE'RE ONE OF THOSE OPTIONS.
Kelly: THAT'S WONDERFUL.
I DIDN'T REALIZE THAT'S SUCH A
BIG LOSS.
30%.
THE MINIMUM.
Kelly: MINIMUM.
ESPECIALLY FOR LOCAL BUSINESSES
SERVICES OR BENEFITS THAT THEY
SHOULD BE SPECIFICALLY LOOK FOR?
THEY NEED TO BE LOOKING AT
OUTSIDE OF COMPENSATION, BECAUSE
COMPENSATION IS A BIG PART BUT
IT'S NOT THE ONLY PART.
SOMEBODY IN MY POSITION FOR
ANOTHER COMPANY IS MAKING ABOUT
WHAT I'LL -- I'M MAKING AND FAIR
PLUS, THEY CHECK THAT OFF THEIR
LIST.
EMPLOYERS NEED TO GO, AM I
GROWING MY PEOPLE?
ARE THEY LEARNING SOMETHING NEW
EVERY DAY?
WHETHER IT'S SOMETHING THAT'S
GOING TO MAKE THEM A BETTER
EMPLOYEE HERE.
ARE WE GIVING THEM SOME
AUTONOMY?
NOBODY WANTS TO BE MICROMANAGED.
SO IT'S NOT DO AS I TELL YOU TO
DO.
WE'RE GOING TO GIVE YOU A CHANCE
TO MAKE SOME DECISION HERE.
SOME OF THOSE THINGS FACTOR IN.
ONE THING WE CAN'T FORGET IS
ACKNOWLEDGMENT.
EVERYBODY WANTS TO KNOW WHETHER
THEY'RE DOING A GOOD JOB.
USED TO BE A 90 DAY ANNUAL
PERFORMANCE REVIEW.
THEY WANT TO KNOW, I MADE YOU A
CUP OF COFFEE.
DID YOU LIKE IT?
THEY ALSO WANT TO KNOW WHEN YOU
HAVE TO CORRECT THEIR BEHAVIOR.
IT'S GOING TO KEEP PEOPLE IN
THEIR JOBS LONGER AND MAKE THEM
WANT TO PRODUCE.
OWN BUSINESS.
I WANT TO WORK FOR YOU THE WAY I
WOULD IF I OWNED THE COMPANY.
Kelly: I FEEL INSPIRED.
THANK YOU SO MUCH.
AND AGAIN, I TOTALLY AGREE.
SOCIAL MEDIA, YOU'RE HEARING SO
MUCH ABOUT OTHER PEOPLE'S JOBS
AND IF THEY'RE HAPPY OR NOT.
CAN I ADD TO THAT?
SOME OF THE OTHER THINGS WE SEE
CLIENTS DOING IS CONNECTING WITH
A CAUSE IN A COMMUNITY.
IF YOU CONNECTS -- CONNECT WITH A CAUSE, THAT
WILL CONNECT THEM TO YOU AS AN
EMPLOYER.
THAT'S A BENEFIT.
FLEXIBILITY IN THE WORK SCHEDULE
IS ONE THAT WE NEED.
MODERN WORKFORCE, TAKE CARE OF
KIDS, TAKING CARE OF OUR KUPUNA.
THOSE THINGS MATTER AND ARE