this video explains how to fix your
printer when your printer stops feeding
paper and an attention icon displays on
the control panel
in this step we'll check for and remove
any obstructions in the paper path
do not remove jammed paper at this time
begin by removing any loose paper from
the input or output tray
press the power button to turn off the
printer in some cases it may not turn
off
whether or not the printer turns off in
the next step we need to unplug the
printer
turn to the back of the printer
remove the usb cable from the printer
unplug the power cord
look inside the input tray and remove
any foreign objects such as paper clips
or pens that might have fallen inside
use a flashlight to illuminate the area
use your fingers to move the pick
mechanism located inside the input tray
and remove any foreign objects that are
found
ensure there are no foreign objects
remaining inside the input tray
this could result in further jams or
damage the printer
turn back to the front
close the input and output trays
turn the printer so that you can access
its underside
locate the cleanout door and press the
tabs on either side to open it
carefully remove any paper you see
if the paper tears while removing it
check inside the door for any torn
pieces of paper that might remain inside
the printer
if any torn pieces of paper remain
inside the printer more jams are likely
to occur
close the cleanout door and gently push
the door forward until it snaps into
place
turn the printer over and return it to
its normal position
open the input and output trays
turn to the back of the printer
look inside the input tray for any
foreign objects that might have shifted
when the printer was turned over
use a flashlight to illuminate the area
use your fingers to move the pick
mechanism located inside the input tray
and remove any foreign objects that are
found turn back to the front
open the cartridge access door
check the area for jammed paper
carefully remove any paper you see
if necessary pull evenly with both hands
to avoid tearing
close the cartridge access door
if you cannot remove jammed paper from
the underside or inside of the printer
then we will attempt to remove it from
the front
check the paper output tray for any
jammed paper
if you see any paper remove it by
pulling evenly with both hands to avoid
tearing if the paper tears while
removing it check inside the door for
any torn pieces of paper that might
remain inside the printer if any torn
pieces of paper remain inside the
printer more jams are likely to occur
turn to the back
reconnect the power cord
turn to the front
if the printer does not automatically
turn on press the power button on the
control panel to turn on the printer
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
try printing a page directly from the
printer's control panel to see if the
issue is resolved
to print a page from the printer control
panel press and hold the black and color
copy buttons release both buttons at the
same time
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
use the following steps to make sure the
carriage can move freely the printer
must still be on for these steps to work
remove the paper from the input
tray open the cartridge access door so
that you can view the carriage
the carriage will move to the center of
the printer
turn to the back
while the printer is still on disconnect
the power cord from the printer then
disconnect the other end of the power
cord from its power source
turn to the front
look inside the printer and check for
obstructions around the carriage that
could prevent it from moving
use a flashlight for proper viewing
remove any obstructions that are found
if the paper tears when you remove it
from the rollers check the rollers and
wheels for torn pieces of paper that
might remain inside the printer
if pieces of paper remain inside the
printer more jams are likely to occur
reach inside the printer through the
cartridge access door and then manually
move the carriage
remove any obstructions that are found
while moving the carriage
ensure the carriage moves freely from
all the way to the right to all the way
to the left
once all obstructions are removed and
the carriage can move the full width of
the carriage path close the cartridge
access door
turn to the back of the printer
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
turn to the front of the printer
if the printer does not automatically
turn on press the power button on the
control panel to turn on the printer
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
try printing a page directly from the
printer's control panel to see if the
issue is resolved
to print a page from the printer control
panel press and hold the black and color
copy buttons
release both buttons at the same time
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
printer rollers get dirty from dust
paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials
clean lint-free cloth
clean cotton swabs
clean water distilled or bottled water
is preferable but not required do not
use alcohol or other chemical cleaners
remove the paper from the input tray
press the power button to turn off the
printer
turn to the back of the printer
disconnect the power cord
look down through the open input tray
and find the black paper pick rollers
use a flashlight to illuminate the area
clean the rollers visible in the printer
with a clean cotton swab lightly
moistened with water
use a cloth to blot excess water from
the swab
the swab should be damp but not soaking
wet
wipe each roller starting on the right
side of the roller and wiping to the
left use the swab to turn the rollers up
as you finish cleaning a section of the
roller
make sure that you remove any buildup or
debris from the entire surface of the
rollers
reconnect the power cord
go back to the front
press the power button to turn the
printer on
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
try printing a page directly from the
printer's control panel to see if the
issue is resolved
to print a page from the printer control
panel press and hold the black and color
copy buttons
release both buttons at the same time
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
sometimes the issue can be resolved by
resetting the printer
the printer must still be on for these
steps to work
remove the paper from the input tray
turn to the back of the printer
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds
it is important to wait the full 15
seconds to allow the print mechanism to
reset
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
move back to the front
if the printer does not automatically
turn on press the power button on the
control panel to turn on the printer
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
try printing a page directly from the
printer's control panel to see if the
issue is resolved
to print a page from the printer control
panel press and hold the black and color
copy buttons
release both buttons at the same time
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
if you've tried everything described in
this video and you still have a problem
your printer likely needs some type of
service
contact hp to find out what the support
options are for your printer your
options for service may vary depending
on how long you've owned it and what
country you live in