- If you're a business owner and you have
the following issues inside your business Gmail,
it might be your emails have stopped,
your emails are not going out,
or maybe you've been locked out of your account,
or maybe you have some kind of weird error message
or you can't even access your admin panel at the moment,
then you may have a problem with your Gmail business email.
And in this video, I'm gonna take you through
how to identify it,
how to work out which one it might be,
and of course,
how to fix it.
I've worked with thousands of small business owners
and we are actually experts in G Suite
and everything in the Google Cloud world.
We've worked with literally
a couple of thousand small business owners across Australia
and worldwide as well,
and we are now the number one reseller of Google,
right across Australia and New Zealand,
which is pretty cool.
It also means that we know a lot about
the Google ecosystem.
Now, many of our businesses who we've worked with
have been set up on Google or G suite through us.
But there are many businesses out there
who have also been set up on their Google platform
by somebody else.
It may be a web host,
it may be your web designer,
maybe you followed a wizard and signed up for G suite
all by yourself and that's fine as well,
or maybe you just don't remember where it was.
But for many who have set up G Suite themselves,
sometimes there's some little kind of gremlins
that can come up within the Google system.
But many business owners that we talk to,
they let us know that they have this kind of inkling that
"Yeah, I've got Google but,
I don't really know what it does",
or "I'm not sure that I'm using all the features" or
"Everyone talks about how amazing it is but,
yeah, Gmail's pretty average".
And so, I wanna help business owners all over the world,
use Google and Google Cloud and the G Suite ecosystem
to the best of their ability
and get absolutely everything there is to get
out of that ecosystem.
So if you haven't checked out
our other videos on our channel,
we've got heaps on that.
So in this video,
I'm gonna take you through
the most common issue issues that pop up
with a Google business account
and, how you can fix them.
So the number one biggest problem we see all the time
is to do with DNS.
And the DNS records are your domain name records
that tell email where to go.
Now, the symptom of that issue with your DNS
is not receiving emails.
That's the most common one.
But you can also have issues where if you're sending emails
and they're landing in people's spam mailboxes,
then that might also be a DNS issue as well.
Now it gets pretty complicated pretty quickly with DNS,
because there's all kinds of technological acronyms like
MX records and DKIM and SPF and DMARC that
can take a little bit of a while to get your head around.
But the important thing to know that
if you don't have this set up correctly,
is that it's just not gonna deliver email
either in or out of your Gmail.
So, if you're having a problem with delivery,
it's probably related to DNS.
And so to fix that,
you wanna work with your DNS settings.
Now, that may be with your web provider,
or it may be with the person who set up G Suite for you.
But what you're gonna have to do
is log into your domain account,
and start working with those.
Now, I've dropped some guides below
on where to access updating your DNS settings
and getting them for G Suite.
And we created a deep dive video
just on getting your DNS right for G Suite.
So, if you're watching this and you're interested
and you think that might be the problem you need to solve,
go ahead and watch that video and learn all about DNS.
I will give you a caveat though.
It's probably better to have a techo
take care of it for you.
And we actually have a concierge service available
where you can click one button,
send your details to our team,
and they'll just do it for you,
especially if it's urgent,
and right now you're potentially missing out
on customer emails.
But once you've got your DNS fixed,
your emails should start to flow again,
within minutes to maybe a couple of hours,
worst case, it can take up to 24 hours to be resolved
once the correct settings have been put in place.
But that's what you need to do,
if you've got an issue with mail flow.
The second most common issue is account access.
Now, this can show up in a couple of different ways.
Sometimes people have been locked out of their accounts.
Sometimes your account might be limited.
Or for whatever reason,
you go to log into your G Suite
and you just can't get access.
Now, most times,
this is actually a billing issue.
You've changed your credit card,
you haven't updated to a new one,
Google's tried to build you and for whatever reason,
you haven't seen the reminder emails,
and you've actually run out of your Google account.
They've paused it,
and you need to go into billing and reactivate it.
Now, if this has happened to you,
you need to be the billing administrator
to actually access these sittings.
And so, if you're not the owner of the business,
or you're not the primary administrator account,
then you may not be the person who's getting the warnings
to update the credit card details.
So the administrator account needs to sign in,
update the billing inside of billing settings
in the admin panel,
and then you should be good to go.
Now, in some cases,
accounts can actually be switched off
because Google suspects your account of either spamming,
or, you know,
trying to hack or,
send out weird things to people or send out phishing emails.
And what that can show up as,
as a warning message that says,
"Hey, you can't access your account anymore
because of violations of Google's terms of service".
And so if you receive one of those,
the best thing to do
is to actually get in touch with Google Support.
Because Google Support other ones to unlock your account.
Now, this process can take some time.
And if you're unfamiliar with accessing Google Support,
you may wish to work with an IT professional like us.
We're a reseller,
and so we have access to a different level of support
than usual business G Suite customers do.
So if that's something of interest,
be sure to get in touch with us.
But accessing Google Support
is the fastest way to get your account unblocked.
Now, what if you say "We'll Pete,
I don't know how to get access to my account."
Maybe you're completely locked out
and you just can't get access to your billing.
Well then, in that case,
first call is to always call support.
Unfortunately, if you can't look into the admin panel,
therefore you can't update your billing details,
you're gonna be a little bit stuck there.
And so that one,
first to jump on the phone to Support.
The third most common issue that we have
is someone being completely locked out of their account.
Now there's a number reasons this might happen.
You may have an employee who goes a bit crazy
and decides to start switching off accounts.
You may have Google lock down your account,
because they, you know, fear you're spamming,
and I mentioned that earlier in the video.
But for many reasons,
we have businesses who come to us
who have been completely locked out.
Now, sometimes they've even been locked out
of their personal Gmail account,
that they were using for business.
And I've got another video on the risks and why
that's a terrible idea
to use a personal consumer Gmail account for your business.
But if you're on a business plan,
you're paying for your G Suite licenses,
but you're still locked out of your account,
well, then the best thing to do
is to work with a professional to get it unlocked.
You can try and contact Google Support,
but if you're completely locked out,
you can't actually access support
because you can't generate a support token
to access support,
which is needed to access it.
And so, you have to get back into the account
using a DNS recovery.
And so again, that's going to mean you need to
fiddle around with your domain settings and
change some things in there to reverify,
and then allow Google to reset your password.
But if this is the kind of thing
that you don't have time for as a business owner,
or if you're not really confident
with working with your DNS,
that's the kind of thing that
our concierge service may be useful for you,
if you're interested in that.
So if you're completely locked out of your account
a DNS recovery is the only way to get back in,
and we'll drop a link to the guide below
on how to access that as well.
So that's it guys,
the top three most common issues
that cause Gmail for Business to be broke.
And if it's broke for you right now,
then follow my guides below to get it fixed up.
If you run into any trouble,
be sure to drop a comment below
and us and the rest of the community,
we'll do our best to help you out.
Keep in mind,
there is always our concierge service available for you,
if you do need that little bit of extra helping hand
from an IT person who can just take the problem away,
for a very reasonable fee.
Now, if you are interested
in sharing this with someone else,
we would love that.
And if this video has been useful to you,
please make sure you click the like button
and drop us a subscribe as well.
We'd love to have you join our community.
Now if right now you're a business owner
utilizing G Suite for your business,
or maybe you're a part of a business
or running an educational institution and
you're using Google tools inside of there,
then you may be interested in our free community.
Inside that community we have other business owners and
other people using and working in the Google world,
and our community helps each other
with challenges just like this.
So, if you wanna join that,
jump onto the link below to join our G Suite community.
It's free and there's heaps of value inside there,
including exclusive videos
and plenty of content that you don't see
on our public channels.
Till next time,
take care.
(upbeat music)