If you're starting your own outsourcing agency helping businesses to recruit va's or you're
thinking about starting one then this is a video for you where i'm going to share with you
what happens if a virtual assistant doesn't work out with a client what can you do to guarantee for
the client to ease them off the worries and how can you actually provide replacement et cetera
so for those of you who don't know me i'm Linh Podetti and i help you with outsourcing whether
you're starting an outsourcing business or you want to grow your own business with outsourcing
now this particular video is for those that are starting their own or have their own business
in outsourcing or having a recruitment model just like mine at outsourcing angel
now outsourcing angel what we do to assure clients of the issues of what if it doesn't
work out with the va is that we provide free replacement guarantee this means that if
at any time the virtual assistant becomes less productive not responsive whatever reason it is
we will provide a free replacement that means we will recruit again do the whole panel interviews
and facilitate the whole process for you free of charge and not only that we even throw in
one week free so that it gives the clients time to transition and train this new va
now this is our unique selling point or benefit for the clients to feel like yeah this is great
because it's not that recruiting is a hard part when it comes to virtual assistant it's the
what happens after you've recruited them that is the most challenging part of the business this is
why the other thing to ensure that you have less chance of the va's don't work out is you provide
amazing onboarding training to the va's you provide them with fun activities to do you provide
them with a community support and they feel like they have their work colleagues in there and
there's so many more reasons to wake up to work hard every day the other reason why we can ensure
our va's are more loyal is that we are mission driven we have a charity and so the va's feel
like they're not just turning up to work they are actually helping to make this world a better place
when you set up your business like that then the va's will be more motivated to work hard for you
and your clients but of course we know that we're in the people management game and that means that
people are always going to be different and people's life circumstances will change because
you are going to get vas that first were very good very productive and the clients are raving about
them and it could be a month later something happens in their personal life and they change
this is why it's really important that you provide some some authority for your client what we do is
if it's a va's fault then we would definitely be recruiting again and and providing the support now
the other question you might have you might wonder is what if the client wants to hire another va
what if this va worked out well actually and they want another va well then the next va they need to
hire they still need to go through the same process again that means they still have to do
deposit because you want them to show that they're dedicated or committed to this new hire and then
you take them through the same process again so never shortcut because i feel like sometimes you
think that they're already a client so you should just start recruiting and finding that new va
sometimes clients just were quick to say something but then they realized the next
day actually i'm not ready to hire yet because it's a ongoing commitment they're not going to
be financially ready yet or something and you might end up wasting your time recruiting to
protect yourself you should always take the next deposit take off the next package as
if you're selling a va to a new client so that you can assure that happens i guess
my advice for you when it comes to recruiting va's and having va's churning and stuff is that
it's a people business don't expect it to be smooth sailing there's always going to be things
popping up and if you are not into the people management game as much i wouldn't recommend you
turning into a recruitment model this recruitment model means you're constantly recruiting new
people and yeah having to kind of rely on the va and the client to have a good working relationship
and when it doesn't because you're not really the direct leader i mean you are there to help
performance review a little bit but the relationship is directly from the client
and the va and there's so many factors with that relationship that things might not work out and
that means you gotta recruit again or deal with conflict resolution and sometimes it's
like mediating coaching the client coaching the va and so it's a lot of intensive people management
but if you don't like that people management i would recommend niching into a particular service
and turning it more of a service agency similar to door media productions which is my youtube
marketing agency i still use virtual assistants or outsourcing stuff but i have bundled them into
a particular service so i'm not recruiting and matching the virtual assistant to work directly
with the client i am project managing it with the vas in there and so that means that you don't
really need to scale with so many different va's and then expecting the client to directly work
with va but you will have your own project manager and limited number of team members this way you
could still be selling a lot of services and you're selling one particular output and you're
not just matching different people for different services for the different clients and so you're
dealing with less people is what i'm trying to get at you might have a team of five people maybe the
designer video editor project manager or et cetera but they can provide to 20 30 clients before you
need to hire someone else so don't always think outsourcing or working with virtual assistant
means you have to get into the matching va's game you could be doing service type business rather
than the va matching business i hope that makes sense in terms of virtual assistants and whether
they come on or not and how do you actually provide guarantee etc but if you have any
other questions let me know in the comments below and yeah i'd love to help you around
the topic of outsourcing now if you enjoyed this video look forward to seeing you in my next video
you