Carson, how we doing, bro? -Hey, man. How's it going? -Good. It's good seeing you.
-You too. -So, how are things cooking? -You know. -I got to... So, listen. Today, I'm
shooting a little video just coming into the office checking in on the state
of things. Purpose of videos to really show people what it's like to be a
business owner versus an operator. Because operators get tired
I used to work 80, 100, 120 weeks. And I always just
slugging and slamming bleeding. -You're the business owner. I'm the operator in
this example? -Yes you are. You bleeding? -No. I don't get tired either. -But do you like what
you do? -Absolutely. -Carson has built the most
amazing culture that people want to be here. They want to get hired. They want to
play. Like we were in there earlier thought playing beat saber.
VR going on. -Yeah. This place is awesome.
-Certainly a lot of fun. So, by the way, I used to just work my guts out and you
know, the purpose of being a business owner means... And here's the test: If you
can leave your business for 2 months and then check back in and everything is
better than you left it, then you're doing something smart. Next year, I've
taken multiple trips. I'm going to be gone for 2 months. I'm about to be gone for
2 and half weeks. Taking the family out. Going to Hawaii some other places. And so,
Carson represents a theory. And that the idea, the philosophy that I learned a
long time ago after I was done burning myself out was "If you want something
done right, don't do it yourself." So... -What do you want to see? -You know, I want to know what's going
on in real estate land. I want to know what we're doing the transacting deals.
What's going on in marketing? Let's check it out. -Okay. I mean all business is about
people. Having the right people. And Tyler Bennett's actually here from the
acquisitions team. -Awesome. Let's go. let's pop it on and see how they're doing. -I love Tyler.
-Yep. And we may get a shot of the production team that's also sitting
right here. -What's up, Josh. How we doing? Ty, how we doing brother?
-What's up boys? -Dude, thanks for being here today.
-Yeah. What's the 411? -Selling houses. -Yeah?
Yeah. You know, right now exactly what I'm working on is I'm reviewing a couple
houses that are coming through the system. The underwriting team just went
through early and and did their thing on it. So, I'm reviewing them to see if they
fit the criteria to pass through and we've got 3 clients that I'm hoping
to close between now and the end of the week which is Thursday afternoon right
now. -Okay. So, you got 3 closings. -And.... -These are partners that are
come to partners Kris? -Yeah. -Cool. -And then we've gotten 200 contract today.
So... -Alright. -We'll try to do multiple houses every day. -How are under contracts
looking like for the week? -5, 6, 7, 8, 9 so far this week. -Okay,
so the goal here is pretty simple. We're trying to work up to basically buying a
property a day. So, nine under contracts. They sometimes take longer than 30 days
to close. But we're certainly moving in the right direction. -Yeah, absolutely.
And behind every one of those under contracts is a partner where we're
basically building and growing wealth together. But you represent a massive
team. How's the team doing? -Great. Yeah. Market is good, it's
strong. -Any slowdowns anywhere in any of our key markets? Not really slowdowns. I
was saying, some of our key markets there's a fight for inventory. So, we're
fighting harder now than we ever have before. We don't get every house that we
that we chase. But we've got to be fast. We got to be nimble. -So, move how many... Just so the people you
watching this could know. How many people do you represent here as the
acquisitions team? Because I mean they're just seeing you. You're not doing this by
yourself. -Yeah. If I were to kind of put each group in a different class, maybe.
You've got all these acquisitions folks. And I kind of break my my role down.
Acquisitions is the flow of houses. So, if we have people out knocking doors, doing
mailers. Calling for sale/buy owners. Scouring the MLS. Going to auctions,
looking at REOs. We have dozens and dozens and of
those people in each market that we're in. -Okay. But then beyond that, we've got
the property manager teams. Inside of them we have the rehab, that repairs, the
maintenance. We have the lending side of things. We have the insurance side of
things. So, kind of everything house related. I mean you're talking about
hundreds of people at the end of the day. -Yeah. Biggest problem right now you're
facing that's costing us money? -That's a good question. I was in competition, Kris
where from our side, we have this infrastructure that we pay to go out and
find all these houses. And you know, 6 months ago, we would underwrite 20
houses and we've narrow it down to maybe 6 that we want. And we get 5 of
those 6. Right now, it may only be getting 3 of those 6. -Alright. -So,
it just cost us money, right? To go out and find those houses... -People
have caught on. They've caught on... By the way... -Some watching your YouTube. -I know. But this is... Yeah, you guys are
watching my YouTube... It's a good thing
though. I mean, bottom line is that right now, you look at where we're at in
the market. And there's more and more and more competition as that increases. It's
just an indicator that the market eventually has to turn incorrect. And
you know, our average person's price right now is still sitting around what?
-About 135. -Alright. So, we're still staying in that really low safe range.
-Super positive. We're going good. Things are going well. -What do we got to do to hit
record-breaking numbers on under contracts? -If you're in the process of
buying, respond quickly. -Okay. -Really we're working really, really hard and going as
fast as we can on our side. And the quicker the information flows from
our department through to the clients buy and we sync up. The less houses
we'll miss, that's how we can go faster. -So, you may want to consider having a
conversation with Cori, Cynthia and what we can do to tighten up the communication
with partners. -Yep. -Yeah. -One thing is really neat is I looked up this list of
just houses we put on her contract this week is we have a lot of partners
that are buying multiple houses. -Yeah. it's awesome. -I appreciate the update. Good to see you. It's been a
while. Dude, its rocking. -Yes. -I would love... I was looking at last month's
numbers. I'd love to see us like literally focusing on a 10% growth
every month for the next 6 months. -Yeah. You met Devan, right? Devan are you on a call? He's rocking it out
right. -That's team transformation right there. -Okay, what else we got going
on, man? -Let's come on back here. How's it going, guys? -What's up guys? What's up? -So, in here...
In here, we've got Luke and April. And April runs the website and helps a lot
with our marketing there. -How's it going? -Good. -How you doing? We're shooting a
little video today just kind of talking about so many business owners
struggle to run businesses for so many years. I would just put in insane
countless hours. And I was often a hindrance to the business. So we're
shooting a little video here talking about how do you run a business fluently.
And one of the things that Carson's done. You weren't really here pre-Carson, were
you? -No. -Yeah. You know, Carson has brought in like a pretty amazing culture.
-Well, that's something I actually wanted to touch on Kris. If you talk about
entrepreneurship and running a business the smart way... And it comes down to
hiring the right people. April is a perfect example of this. -Yeah.
-How many hours you work a week? -25 to 30. -25 to 30 because you are a mom. And you'd like to
be able to spend time with kids. And yet, you're... Her output is worth the 40 plus. -I
know. You were running circles. I get
nothing but amazing reports about how incredibly you are and how you just get
everything done. -More often than not, April is following up with me rather
than be following up with April. So, that's a perfect example of a sort of
shining star. An employee who does not add work to your... You know, what you have
going on. But they... They're constantly taking away. And taking on
responsibilities. -And you're having a lot of good ideas. Like, I see a lot of you're
like through the Skype threads. What one of the ways that I stay in in tune is we
got most of our team that are on these Skype threads. And so, we probably have
what? 10, 20 threads that represent all the projects and kind of mini groups and
clusters. And you're always popping on with like really awesome ideas. And I
certainly appreciate that. -Do you... You know, you've been here for what? A couple
months? 3-4 months? -Yeah. 4 months. -Do you like it? -I love it. -What is it you like about the
culture that's being built here? -You know, Luke and I were just talking about this. I love that
I do something new everyday. I am not the kind of person who needs to be machine.
That makes me bored out of my mind. -Me too. We share that in common.
And it also makes me somewhat transient jobs. But here I manage the culture community. I do web stuff.
I write. -Let's talk about the culture committee real quick. Yeah. So, we
nominated April could be on the culture committee. And what that means... -That's why
this place got so fun. -Seriously. You get a group of people just tell them
it's their job to make sure that the work place is awesome.
-Come on in Colten. You can come in. And April's on that. And tell just tell Chris
about Waffle Wednesday. I don't know if you know about Waffle Wednesday. -I have no idea
what's going on with that. But... -It's a new thing. I'm getting you know, the carb
thing sounds like a downer. But... -No. We got caveat cakes. They're protein and we got keto's. -Why don't I
not even know about this? -So, every Wednesday morning. -It started yesterday?
-No. It started 2 weeks ago. -Oh, we were at the retreat. -Yes. Luke was there. But... -Was that your very
first day, Luke? -First day. -First day here on accident? -Yeah! That's how a new employee
should start.
-Every Wednesday morning, we start. We make batter and then we start popping waffles.
We got a double waffles. -People just come in, get a waffles. Start their workday.
-We go fruit and ice cream. -What about
chicken, though? The southern thing? Fried chicken? -We can do that. -Alright. Alright. This is cool.
This is... -So the culture committee has been awesome. They're really popping
things like birthdays and fun activities like that. -No, we saw that this morning.
Like that was... That was... I heard about the whole thing.
That was great. Luke, you've been here for like what a week? Week and a half or
something? I know that you had act. My brother Nick you know told me that you
had some job offers on the table. -Yeah. -And then you picked this over the others.
Why'd you do that? -100% culture of this place. Interview, I was...
It was explained to me that I would have a bunch of different
task that I can kind of tap my own phase. It was really performance-based.
Get things done the way you like it to be done. And make sure they're worth it. So, yeah. This wasn't no-brainer.
The other one's we're babysit a bunch of people, make sure you're here 9 to 5. Clock in, clock out everyday.
This isn't like that. This is, "Let's get things done." And it makes sense. -Dude,
one of the one of the things that I really
appreciate and like about you is we have this new philosophy that we've been
using for some time now that essentially says, "Don't do on-the-job training." Hire
experts. Hire people that know what they're doing. Hire people that are good
at what they do. And dude, you've just come in hitting the ground
running from day one like... To be honest, I'm a little like I can't believe what
you've put out just in the last week and a half since you've been here. You got
things organized. You're on top of things. Got things are cranking. You've already
produced like a whole video series, masterclass series for one of our
companies. Like that's impressive. -Yeah. Luke is another example of hiring the
right person that just takes the load off management's shoulders. We, hire
people with brains who are going to tackle projects and bring new creative
ideas and we give them license to have those creative ideas. And honestly, Luke
produces more results that you and I couldn't do. -Yeah. -He's
it from a different perspective. So... -Well, awesome, you guys. Hey, thanks for letting
us barge in a little bit. Just to feel the thermometer out. Dude, so glad to have you here.
-Let's talk to customer service and the rest of our fulfillment department.
-Alright. What's up team? How we doing? -Hey, guys. We're going to stick a camera in your
face again.
-We're shooting a little video here just kind of about a lot of
people on YouTube will ask me a question, like, "How do you run so many companies?"
And people always make this assumption. They're like, "Kris, you've got to be
working these 8,000-hour weeks." And I used to. But I actually don't do that
anymore. And that's because I really learned. I
think part of my arrogance used to say, "I can do it all. I have to do it all." -Get this. -Yeah
I was going to say it's feeling kind of warm in here. -Yeah. They got a fireplace going in here.
-That's good. It did get a little chilly outside. -Okay. So, we've got Denise and
over here Cynthia. And then we got Corey. And they handle all of our clients and
making sure that they have everything that they need. Denise is amazing on the
phone with people and doing customer service. At the end, Corey are all over
the real estate acquisitions. And yeah, this office supports everything
that we do. -And I just want to know. Just Kombucha really tastes good? -Yes. -Because I
just... I'm scared. I'm scared to try it. I'm scared. That's what they say. That's what
they say. It's how it's made, though. Good. Awesome. Cynthia, how are things going with
our partners? -Things are doing great. -Yeah.
Good. I was just hammering with Tyler and he said that we've got (I think) 9 under
contract this week. I'm going to blame Corey for that one. 9 under contract
we're looking in Thursday like... What's up, dude? That's good. We're finding the good
deals. We're making them happen. That's sweet. That's good. Well, great guys. Listen,
appreciate you guys. Thanks for letting us barge in a little bit. Just want to
ask this question: What do you guys think in the new office? What do you think of
the place? -Oh it's fire. We love it. -And what do you think of him, honestly? -Oh, wow. We're doing this... We're
doing this on camera? They're going to be too truthful if they know... -No, that's a good though. The
reality is Carson does like 10 times better job than I ever did. Maybe more.
-Alright, guys. Thanks for this popping in. Appreciate it. -Well, the only other person
that would be here is Kris Milliner and it's his birthday and he had at home.
Josh is out with clients today. -Oh, he's filling up the convention center.
But Chris Milliner turned 35 today. Show you his balloons. -And his desk full of
power drinks. All those are... Oh, yeah. He took another on the floor over there.
So... Well, good. Chris Miliner's office. And then it's a good place to end. And part of
making a culture I think it's just super critical that you had the idea to put in
a kitchen here that is like a full-on kitchen. And people can eat and we stock
the fridge and it's just another way of giving back to our people that work
their butts off. -I want to now get as awkward as I possibly can in this
video. For those that are still watching this, I want to get crazy awkward. My
whole philosophy... I called you up and I basically said, "Carson. I've paid my dues.
I've worked my butt off. My arrogance causes me to work way too much and kind
of take on too much." And I said, "I want to dump it onto your shoulders. You now run
this thing. Let's incentivize you. Let's build your
compensation." And frankly you know, that I'm nowhere to be found in the
mornings. Yesterday I was bombing the canyon on my longboard with some buddies.
And you know, I'm close to my black belt in Taekwondo with my kids. And you know,
I'm getting on a plane tomorrow morning to Hawaii and so... You know, I'm doing a lot of
travel. How do you... What's it like for you knowing, "Okay. The business owner that
I've known for years now and have this friendship with is like spending time
now playing. Having quality of life focusing on
some of those different things." Now, you've got this new added responsibility
of like, "Okay, someone's got to run the show." How do you feel about that dynamic? -I
don't mind it. I mean I've been with you long enough
that I've seen a lot of your ups and downs in business. Seen a lot of the
awesome things we've done in some of the mistakes. And just trying to learn from
them. And the biggest thing that I've taken away is management and running a
business, it doesn't come down to how hard you work. It comes down to the
decisions that you make. -Yeah. -Right? The decisions you make end up affecting
everyone. And if you can make smart decisions, everything just gets a lot
easier. I feel like we've made a lot of really smart decisions recently. And
you're not out of the loop on them. I think Kris paints a really
awesome picture. And you have really let go of the reins. But we counsel with you
on all big decisions and your experience in business for how many years. I mean it
just comes in so, so clutch at the important times we're making decisions.
Like, with the whole new team transformation program. -Yeah. -That is just
exploding. -Yeah. So, for those of you watching. I think this is one of the
final thoughts and I would share with you. I was a business owner that was
putting in so much time that frankly, I wasn't making the time to build
relationships or connect deeply and meaningfully with people because it was
just too much work to do. And ironically, I turn that over to you and you build a
fantastic culture where the reality is I think you're working way smarter instead
of harder than I was. I think that you certainly have your hard work
moments. But I think that you're doing a really great job empowering people,
trusting people, creating a great culture. And then expecting... It's like, "Hey, we
demand excellence." And so, be excellent and then when you hit your
excellence, go take some time or do what you need to do or go have fun. You know, I
wish I have been smart enough to figure that out. But reality is you figure that
out. And I... So, I feel like I'm like... I'm the hero in my life. Like, "Yes. I don't
have to work as much." But the reality is you're the Hero that makes it possible.
Thank you for that. -And the funny thing is I feel the same way. Like Derek does
something amazing. That video that went up on Instagram and Facebook that
everyone was loving. I didn't tell him to do it. -Yeah. -But it's amazing and then you
come in and I get all the credit for it. I mean
I tell you Derek was the one that did it. But I feel like, "Man, if we hire
the right people, they'll just make me look good." And then my whole job is to
make you look good and and that way everyone's kind of pushing in the same
direction. -Yeah. For those of you business owners that are watching this, most you
are working way harder than you actually need to. What you need to do is actually
figure out how to trust it empower other people. If you're worried that you can't
make enough money, you either might be in the wrong business or you need to figure
out how to do business with a higher margin so that there's enough room and
love to go around so everyone can get taken care of.
I certainly appreciate this man because he's doing so much for just making it
easy for me to be that business owner that can be more of a board of directors.
Come in, check in, provide advice. I still get to shoot the YouTube videos. But
outside of that, dude, you are freaking crushing it and tearing it up. And I love
that. So, ask yourself. Figure out what do you need to do run your business like a
boss. And chances are you might need to let go and leave room for some other
people to rise up. I think that's going to be one of the things that could really
help you go to that next level. Thank you so much for watching today. By the way, if
you're not a subscriber, fix that. Every day we got a video coming out designed
to help you improve wealth, your business, your personal life. Everything real
estate that can take your life to a whole another level. And at the end of
this video here, if you are new and you don't know a whole lot about me, I
actually became financially independent for the very first time at the age of 26.
I've got a video popping up right here and in the link below that will actually
share with you exactly how I did it. Then we went on to build this great company
empowering a lot of other people and changing the world. Maybe it's your turn.
Check it out.