I promised that I would retest T-Mobile home internet as soon as it became available from my
new home and that day has come the first time it didn't work out so well this time it's looking a
lot better I documented the entire setup process from start to finish and in this video I'm going
to share everything you need to know let's get started first up a couple things that really stood
out to me about the sign up process you probably already know you go to T-Mobile's website enter
your phone number and address and you will see if you're eligible for the T-Mobile home internet
service what you're really looking for is the unlimited plan at recording time fifty dollars a
month with autopay no data caps equipment included no annual contract after you confirm coverage you
can sign up for T-Mobile home internet online but some people may need to finish the sign up process
over the phone one reason for that T-Mobile does run a credit check so I had to provide my social
security number also some driver's license info on top of that I put my credit card information
on file and agree to auto pay because that way I get a five dollar a month discount and lastly
during the sign up process you're going to want to schedule your free two-day shipping for your
5G Gateway and that's just a router modem combo and before I show you how to set up that Gateway
I've got one more quick note and I'm talking about securing a T-Mobile ID I'll drop a link in the
description but basically you're just gonna follow that link and register using the email address
that you entered when you signed up for Internet service and after enrolling with your T-Mobile ID
you'll get access to an account dashboard that includes your billing information the next step
in the setup process takes place when your 5G Gateway arrives at your door and inside the Box
you're gonna find just three things the T-Mobile home internet 5G Gateway a quick start guide and
a power adapter and on top of that you're gonna need your smartphone to activate the Gateway let
me show you first up and very importantly you're going to want to position your gateway T-Mobile
recommends that you place it by a window and near a power outlet and preferably on an upper floor
next you'll plug in the power adapter and connect it to the back of your gateway I've highlighted
where it's the slot at the very bottom of the Gateway once everything is connected the device
is automatically going to power on and while it's doing its thing you can download the T-Mobile home
internet app on your phone and you're going to need that to go through the rest of the setup
process when you load the app it's going to play a short video to help you determine the ideal place
to put your gateway this turned out to be helpful for me you'll notice I had the Gateway position
near a window and buy a power outlet but it was in direct sunlight the video said that shouldn't
be the case so I just moved it to a table nearby and I did receive a strong connection you're going
to see that in just a minute and once you've found a good spot for the Gateway the app is
going to prompt you to scan a QR code it's right on the back of the device then you're going to
just follow a few steps in the app and then join the T-Mobile Wi-Fi network work on your phone to
connect the Gateway a few seconds goes by and if all goes well you're gonna establish a connection
at this point T-Mobile is going to prompt you to change your network name and password from what's
listed on the back of the Gateway this is optional you can use what's on the back of the Gateway but
I decide to change mine and then I just wrote down the new network name and password and put
it in a safe place the setup process should be complete after this and then you're going to see
a connection quality right on the gateways display screen right here you see it says very good but if
the Gateway is ever out of you you can also view this information anytime right from the T-Mobile
home internet app it's on the home screen but what happens if your connection quality is not ideal in
that case you can launch the placement assistant right from the T-Mobile home internet app and then
hopefully find a new location for your gateway I didn't really have to move mine around a whole lot
I did the first time I tried out this service so just know that you may need to try out multiple
spots to get a better signal in case you're wondering how fast the services immediately after
I set it up I ran a speed test using the speed test app on my phone download speed 246 megabits
per second and upload of 18.7 megabits per second those are great speeds for 5G home internet so I
knew my Gateway was in a really good spot your gateway is connected but you're not done yet now
you've got to go into the Wi-Fi settings for all your devices whether that's your phones TVs and
computers and switch them to your new network just remember the network name and password are listed
on the back of the Gateway but if you're like me you may have created a new network name and
password during the setup process and if that's the case you'll enter that information for all
your connected devices and by the way I noticed that right from the T-Mobile home internet app
you can view a list of all the devices connected to your network I've got a couple more things to
share but first an important tip if you are not confident about T-Mobile home internet's
reliability my advice is to keep your old internet service provider as a backup for at least a month
before you decide to cancel it T-Mobile service may start off strong but that doesn't mean it's
going to continue that way you just gotta wait and see and test it out next up you want to make
sure you take advantage of the additional perks that you get when you sign up for T-Mobile home
internet because the service is offering some pretty aggressive discounts and other offers
to get more people in offers change from time to time but I got a 50 prepaid Mastercard and
a year subscription to Paramount plus I actually received details about how to redeem my rewards
before my Gateway arrived they came the same day that I placed the order so my advice is to search
your email inbox and search for the subject line message from T-Mobile care that way you can see if
you got information about any promotions you'll probably be directed to a screen that looks a
whole lot like this and you'll be asked to enter a phone number for your promos wait a phone number
well for home internet customers you can find the internet line number associated with your account
from the T-Mobile home internet app it's listed right at the bottom of the home screen so you
want to enter that internet line number in the phone number field of the promos page have you
heard about T-Mobile Tuesdays well T-Mobile home internet customers are now eligible to
receive these discounts that have been available to wireless customers for years but to access
them you're going to download a separate T-Mobile Tuesdays app not the T-Mobile home internet app
if you have T-Mobile for wireless and internet you probably already know how to do this and
you can sign in with your phone number but if you only have T-Mobile for the home internet
service it does work a little bit differently first you'll enter your internet line number
instead of a phone number to access this app again find that number from the T-Mobile home
internet app but then T-Mobile is going to send a four digit verification code to your gateway yes
to your gateway there are actually three buttons below the Gateway screen so I just press the right
arrow until I got to the messages screen that displayed the code I needed then just enter that
code on your phone and you've got access to the T-Mobile Tuesday offers New Deals and discounts
added every week we should probably talk about contacting customer support because if you're
having trouble with T-Mobile home internet customer service is just a phone call away
I've got the number listed on the bottom of the screen it is also in the T-Mobile home internet
app when you click on support and from the app you're also going to find troubleshooting tips
FAQs and tutorials that may save you a phone call for example if you ever lose your T-Mobile home
internet connection and maybe you get an error message like this here's what I learned you can
reset the Gateway all you got to do is unplug it wait about 30 seconds then plug it back in
and in a couple minutes you should be reconnected and hopefully back online it worked for me now if
you ever decide to cancel T-Mobile home internet service this is something important that I learned
the first time I tested it back in 2021 you must contact them by phone to cancel and you must also
return the Gateway otherwise eyes you may be charged up to three hundred and seventy dollars
so my advice keep the box that the Gateway came in to make that return process easier one of the main
advantages of T-Mobile home internet is that you don't have to wait around all day for a technician
to show up and install your service instead you can set up T-Mobile service all by yourself in
about 15 minutes or less so I hope this video was helpful and I thank you for watching