>>GEMMA KNIGHT: From the moment that I walked in to the room this morning you could feel
the energy and the enthusiasm from everyone there.
The want and desire to really share our ideas, our stories, and the power of sharing those
stories, has really come across strongly throughout the whole day.
>>CLAUS MADSEN: We hope that today will be an opportunity for us to be inspiring each
other.
Today is about inspiration from the outside, inspiration from within the sector and can
we then arrive at some tangible results for things that we could do to improve the culture
within our sector.
>>AMANDA OATES: When you have a retributional approach you inhibit.
You actually inhibit learning,
You actually inhibit compassion,
You inhibit actually everything that I think we’re in healthcare for.
If I look at the old way we did things at Mersey Care, we put all processes before our
people.
Now the new way at Mersey Care is, we put all people before our processes.
We look at the wider context.
We look and understanding the environment in which they operate with, and ultimately
we look at supporting our people to be the best they can be.
>>SIMON NEARNEY: The new board that we put in place,
We made sure that it got Connected to the front line
Immediately.
One of the priorities was around getting ourselves out there, recruiting staff, growing our own,
which has taken some years to do.
We have a great apprenticeship programme.
We’ve got great connections now with schools, with colleges, with the university of Hull.
So we’re all working together to say, local people, local educational opportunities, local
jobs.
Believe it or not, in Hull we have a vacancy rate for registered nurses, which is below
5%. that is quite extraordinary.
>>GEMMA KNIGHT: There have been a range of powerful messages, but the ability to engage with staff and the
language that we use with staff, has been one of the strongest themes throughout all
of those different discussions.
So we need to go back and look at how we get it right in our individual trusts.
>>HELEN RAY: What we do not what we say Is extraordinarily important in our culture.
>>SIMON NEARNEY: The presentations have been great.
There’s lots to learn from.
There’s some really good innovative practice in the UK at this moment in time.
And I think people will be taking that learning back in to their organisations, and doing
some remarkable things in their own environment.
>>SPEAKERS: I think the real take home for me,
Is very much the hurt-to-healing, and not hurt-to-hurt.
And we’re doing it without probably realising.
I think that what we should all take away,
Is that we don’t collaborate enough,
And we don’t celebrate our successes,
Or talk about our failures enough with each other.
>>GEMMA KNIGHT: There is an absolute collective want to really support and help each other
on our individual cultural journeys.
And I don’t think that this is going to be a one off.
I think this is the first day in a real cultural movement for us as a collective ambulance
sector.
>>CLAUS MADSEN: This conference today on culture across the ambulance sector is not going to
be a stand alone thing.
We are bringing the outcome from today to a workshop with senior executives from across
the sector and from that we’re going to be identifying what should be national pieces
of work that we need to carry on with, and work together as a collective across the sector
to improve the culture.
And I think it’s important that no ambulance service will have to be alone on this journey,
We’ll do this together.