Salutations everybody Benjamin Brandon here and today I am going to investigate
a issue that a lot of you guys have been having when it comes to uploading on
Instagram TV so in April I made a video showing you guys two common issues that
people were having with IGTV uploading one was the fact that they
moved the uploading in all together on the app in which you have to now go to
the explore page to IGTV and then just do that and the other one was on desktop
with this weird uploading error that you had to do a weird trick the videos below
or if you're watching this video I'm pretty sure that you know what I'm
talking about so that video itself got a ton of comments pretty much saying yes
it worked great or no we're still having issues so
here's what I did I looked at every single comment within that video which
was quite a few and though I haven't responded to all of them yet I wanted to
figure out from you guys what we can do to try to fix this and out of the
hundreds of comments that I've received I was able to have about twenty-one
creators fix their uploading issue and with that said there are seven things
that I have pinpointed that supported those twenty-one creators to upload
their bunk video let's say and the first one was the video was just too
long to upload via mobile so here are the actual video requirements when it
comes to length on IGTV because there have been a couple of creators that I
have helped support that didn't follow these so that's what the issue was
at the moment anyone can upload a one-hour video on IGTV on desktop only
now the maximum requirement for uploading on IGTV on your phone is 15
minutes and out of the 21 there are quite a few about five or so who we're
trying to upload 16 17 minute videos on their phone and then they got an error
or it didn't happen at all that was a reason for that issue now the trickiest
one and the one that most of these 21 creators had nine creators had the issue
of a maximum file size for 10 minute videos so we dove into the requirements
again an IGTV and we actually found that the maximum file size for videos
ten minutes or less needs to be 650 megabytes so I actually took his video
file and compressed it down to about 600 megabytes
I had them uploaded and boom it worked so that was a big deal because a lot of
us think including myself I thought that any file size for any amount of video
lengths needed to be the 3.6 gigs that is shown on the Instagram uploader
on desktop which that actually isn't the case leading to this point the maximum
file size for videos 10 minutes to 60 minutes is 3.6 gigabytes
if you have a video that is 1 to 10 minutes the maximum file size you're
allowed to upload is 650 megabytes so that right there is probably a Golden
Nugget for you guys because yeah the majority of the 21 creators we help with
their uploading issue that was their issue just for that investigation
crushed a like button just just crush it help me with the Instagram this is not
Instagram help me with the YouTube algorithm we need all the love we can
get it's a community let's move on to the next one the second one only
happened to about a few I believe it's two people and that point was those
creators had the wrong aspect ratio they exported out of their platform or
whatever phone app they were using and for some reason it wasn't a sixteen by
nine res video or a nine by 16 so with whatever app you're using whether it's
Final Cut premiere or something on your phone make sure it's sixteen by nine or
nine by sixteen sixteen by nine is what you're looking at right now just the
traditional horizontal widescreen video whereas 9 by 16 is vert the actual
vertical video full frame vertical video now for the third point this is what
took a lot of time under the investigation process helping these
creators out it was the cover photo the cover photo was causing the issue out of
those 21 creators that were able to help six of them had a cover photo issue one
creator didn't have the right aspect ratio the other creator had a
interesting resolution that I've never seen so lets pinpoint the exact
requirements of a cover photo your cover photo needs to be one of the following
in pixels it needs to be four twenty by six fifty four in traditional aspect
ratio it needs to be one by 1.5 five which is actually not a traditional
aspect ratio or the easier one for you guys in Lightroom or Photoshop from a
Ellucian perspective it needs to be 1080 by 1680 the six creators that have the
cover photo issue didn't abide by one of those three parameters something else to
add within the cover photo issues the files need to either be a PNG or a jpg
that's it plus it's also in the IGTV requirements page that I'm gonna link
below and you'll be seeing frequently on the screen here so it's a tricky one cuz
you don't think about a video error being something with a cover photo or a
photo in general but that was a good common scenario so keep that in mind now
the last point itself we got super technical when it comes to
video codecs which I personally am very fond of it's something that I enjoy as a
video geek I guess now that's only helped one creator because they had a
very special type of camera but it's relevant to speak to you guys about it
as well and he was actually using the wrong video codec according to IGTV's
video requirements the top two codecs that they refer to our progressive scan
with no interlacing and high profile to break that down in very simplistic terms
progressive scan is the P behind 1080 so if you're shooting it on any phone which
all phones shoot 1080p or 4k then you're fine you're good to go this is not your
issue but if you are shooting with the camera that has 1080i like this Creator
was that's the reason why Instagram says no interlacing I can go on as to what
the difference is between P and I we're not here for that so if you have a 1080i
camera don't use it now the other one is high profile high profile is the
standard average codec of h.264 or h.265 so upon export if you're not exporting
with this codec in particular that maybe your issue as well so there you go now
I'm pretty certain that this video will help the majority of you with your issue
but I'm pretty sure it's not all of them I think the one bigger issue that I
still haven't figured out for some of my creator friends is uploading to the IGTV
desktop with meeting all the requirements so we're still trying to
figure that one out the cover photo issue did help some of those creators
with that issue but not everyone so at the moment this is everything that I
have done to help you guys figure out this weird uploading to IGTV issue
I have a feeling the supplier gonna be a video series in itself as we together as
a community investigate what's really going on with IGTV uploading so
here's what I want you to do if you have tried all of the seven points and
solutions that I gave you in this video and it still doesn't work what I want
you to do is go ahead and email me so we can try to collaborate on this together
I can't promise I'll get to every email but I will definitely get to those who
are really wanting to make an effort to try to fix this issue once and for all
because if I get enough data and understand like the root of the issue at
least then I can report it to IGTV or Instagram myself with a contact or a
friend who works on Instagram so I can do something can't promise so be fixed
but surely it will be you can also report issues on Instagram by going to
your settings selecting help tap on report a problem and for this situation
we'll use something isn't working because something isn't working and so
that way we have done everything on our n as creators to try to figure out this
issue because I know how frustrating this may be I can understand as a
creator as one of you who blood sweat and tears go into this video project and
you want the world to see it I get it it sucks so let's try to fix this together
comment if you have any questions down below if you would like to collaborate
here is my email right here go ahead and email me so we can see if
we can get this issue fixed and do me a favor please do me a favor if this video
helped you out or even the efforts of me investigating Instagram has helped you
out crush that like button crush that subscribe button and I will see you on
the next video which won't be this but will keep these rolling I'll see you on
the next one