>> Dr. Jennifer Seidel, Obstetrics and Gynecology, Kaiser Permanente: - I think people should come to Kaiser
for their maternity care because I think we provide
the best maternity care hands down.
(soft piano music)
When it comes to prenatal care,
I think first and foremost patients are looking
for someone that they connect with,
that they want to share such an intimate time with,
and then past that, they're looking for something
that's convenient, that meets them where they're at,
and that's comprehensive and individualized.
>> Dr. Antigone Parrish, Obstetrics and Gynecology, Kaiser Permanente: - What is key about Kaiser is you can actually pick
what type of provider you want,
whether you want to be seen by a nurse practitioner,
or a nurse midwife, or an obstetrician,
or a physician assistant,
you can make that initial selection
and then develop a relationship with that person.
>> Ryan Moore, Member, Kaiser Permanente: - Everybody's really familiar with you,
and kind and warm, and you know,
it just seems like they know you.
>> Caitlin Moore, Member, Kaiser Permanente: - And they're just excited too, like,
that's kind of what surprised me a lot of like
"You do this every day but you're just so excited
"for everybody," and that was really nice to have,
just that energy.
>> Dr. Jennifer Seidel, Obstetrics and Gynecology, Kaiser Permanente: - We also provide three different hospitals
that patients can deliver at in different geographic regions
to make it a little bit more convenient for them,
and then we provide choice in the way
that they can communicate with us.
Not only will we see patients in person,
but we can also make video visits
so they can actually see their provider
while talking to them through the computer,
or they can do telephone visits,
or in person visits as well.
>> Ryan Moore, Member, Kaiser Permanente: - Anytime I sent questions or anything like that,
they were really quick to respond
so I didn't have to call and necessarily wait on hold
or set another appointment, I could get quick communication.
>> Michelle Parry, MA, Member, Kaiser Permanente: - Dr. Seidel told me to look up the website that,
the KP maternity website, which was awesome,
because then you get to read everything
and see how big he is, and that really helped out a lot too.
>> Dr. Antigone Parrish, Obstetrics and Gynecology, Kaiser Permanente: - Because we have our computerized medical record
and we are a system that has primary care and specialists
as well as mental health providers, dieticians,
we can help a woman optimize her health
before she even makes that choice
when she first wants to get pregnant.
>> Dr. Morgan Swank, Maternal Fetal Medicine, Kaiser Permanente: - So I think Kaiser has a great model.
Really, it's a team approach.
So we have our OBs, we have our NICU docs,
we have any subspecialist that we would need to involve
for either mom or baby, and then us,
the perinatologists, and because we're one big system
it's really easy to work as a team.
I mean, I can send a patient's chart with one click
to any of those subspecialists and get feedback,
whether it's an inpatient consultation I need
or just some kind of curbside recommendations.
The whole concept of two heads are better than one,
sometimes in high-risk obstetrics,
maybe that's five or six heads are better than one.
>> Dr. Jennifer Seidel, Obstetrics and Gynecology, Kaiser Permanente: - Things like anxiety and depression
are often things that patients don't want to admit to
or talk about, and providers are often scared
to talk about, but here at Kaiser we feel
that attention to the entire patient,
which includes their mental well-being,
is really important.
>> Lindsay Ryan-Buck, Member, Kaiser Permanente: - I might not even know that I have postpartum,
or I don't know that I'm depressed,
or not doing well, and so then with them checking in on me
I might have found out, you know,
I needed help or something.
I didn't, luckily, but it was nice to have them
checking in on me to make sure
that I didn't need further care.
>> Dr. Antigone Parrish, Obstetrics and Gynecology, Kaiser Permanente: - Our Kaiser C-section rates are lower than Colorado
and national levels.
One of the reasons why I think we're able
to keep our C-section rates so low
is that we are in the hospital 24/7,
there are always two Kaiser physicians in the hospital
focusing on our pregnant and delivering patients.
>> Julie Donahue, Nurse Practitioner, Kaiser Permanente: - When moms go home from the hospital,
a nurse practitioner or a midwife comes to their home
within a day or so of discharge,
and it's basically, I always say,
it's like an office visit at your home.
We come with a scale and all the tools we would need
to take care of mom and baby in the home.
>> Ryan Moore, Member, Kaiser Permanente: - I thought the nurse who visited the home
was very helpful, and it was very informal,
and then later, she texted with me,
she checked in with me another day
to see how a certain issue we had talked about
was progressing, and so that felt too
like somebody was concerned and they weren't going
to just give me the information and disappear,
there was followup.
>> Julie Donahue, Nurse Practitioner, Kaiser Permanente: - All the nurse practitioners and midwives
that do the home visits are certified lactation consultants,
or internationally board certified lactation consultants,
and so collectively we have years and years of experience
to help moms and babies be successful at breastfeeding.
>> Caitlin Moore, Member, Kaiser Permanente: - I struggled a lot with breastfeeding
in the very beginning, to the point where I was just like
crying for like three days.
When she came two days later to the house,
which was amazing, I didn't even have to go
leave my house to go and have the two day visit,
and you know, she just kind of sat me down,
and was like, "This is how you do it,
"this is what you need to do,"
and by the time she left, I was definitely not an expert,
but I felt far more capable,
and ever since then it's just gotten easier and easier.
>> Julie Donahue, Nurse Practitioner, Kaiser Permanente: - In Colorado at Kaiser, at six months of age,
50% of our babies are still exclusively breastfed,
whereas in the state of Colorado,
that rate is only 25%, so our moms really benefit
from the expertise we have at home.
>> Dr. Antigone Parrish, Obstetrics and Gynecology, Kaiser Permanente: - This is not a job that you just show up
and do your work and go home.
This is something where we really
invest our hearts in every day.
What I hope for my patients is that they feel
like I am their sister.
That is the level of care that they feel from us,
and that's why we do what we do.
>> Lindsay Ryan-Buck, Member, Kaiser Permanente: - Say hi, Sylvia Grace.
(laughing)
That's the best thing that came out, actually.
>> Caitlin Moore, Member, Kaiser Permanente: - I loved the day, the delivery day,
and it was just, everything about that day,
it was just wonderful and I probably
wouldn't have changed anything about it at all.
I would actually might even do it again.
(soft piano music)