THAT IS MONDAY ONLY ON
"MIDDAY MARYLAND".
SEE YOU THEN MET -- SEE YOU
THEN.
> THE BETTER BUSINESS BUREAU
HAS BES, HELPING US
ALL TO BECOME SMARTER AND MORE
INFORMED CONSUMERS.
ANGIE BARNETT IS THE PRESIDENT
AND CEO OF THE BBB SERVING
GREATER MARYND AND SHE IS
WITH US TODAY.
THANK YOU FOR JOINING US.>>
THANK YOU FOR HAVING ME.
>> AS I UNDERSTAND IT, THE BBB STOR
ANNIVERSARY HERE SERVING
MARYLAND BUSINESS AND
CONSUMERS.
100 YEARS BEHIND OUR BELT
LOCALLY.
>> I
THAT IS A LONG TIME.
>> SO MANY OF THE TENANTS THAT
WERE FOUNDED ON, SELF-
REGULATION, ADVERTISING REVI -- WITH THE BBB, IF
SOMETHING GOES WRONG WITH
PURCHASES OR BUSINESSES, WE CAN
TURN TO THE BBB
YOU DON'T FIX THIS, I WILL CALL
BBB.
WE ARE VERY ACCUSTOMED TO THAT
HERE IN MARYLAND.
WE HANDLE ABOUT 700 COMPLAINTS
ABOUT MARYLAND
BUSINESSES.
WHAT WE ARE SEEING AND
HOPEFULLY IT IS A TREND THAT
HELPS US TO BE SMARTER IT?>
CLEARLY, MORE ONLINE, THAT
WOULD BE NUMBER ONE.
THINK ABOUT THE RE A COMPLE ON BBB,
YOU CAN POST A CUSTOMER REVIEW
ON THE WEBSITE.
YOU CAN ALSO GET INFORMION
JUST AT A GLANCE, SUCH AS STAR
RATINGS OR A+ TO TEAM
MEMBERS.
>> IF I AM SEARCHING ONLINE,
AND I AM ACTUALLY ON YOUR
WEBSITE, WHAT WILL I SEE?
ARE THERE DIFFERENT TABS OR
SEARCH ENGINES?
HOW DOES
YOU CAN CLICK ON A TAB AND GET
COMPLAINT DETAILS.
WITH PARTICULAR BUSINESSES, IF
YOU CARE ABOUT WHAT SOMEBODY
SAID ABOUT THEM, WHAT THE THCUSTOMER REVIEWS.
THERE LISTED IN THE MOST RECENT
ORDER.
YOU CAN ALSO REVIEW BUSINESS
BACKGROUND. WTHAT KIND OF
INFORMATION.
IT IS AT A GLANCE INFORMATION
IS WHAT WE ARE HELPING TO
PROVIDE.
THAT WAY YOU CAN MAKE A BETTER
DECISION ABOUT WHO YOU WANT TO SOME
INTERESTING CHALLENGES.
>> IT AS.
WHAT IT HAS DONE IS IT GIVES
ALL MARYLANDERS EIGHT CHANT --
AN OPPORTUNI FRAUD.
YOU SEE WEBSITES THAT YOU THINK
YOU ARE PUTTINYOUR CREDIT
CARD INFORMATION TO DONATE TO A
CHARITY OR TO BUY A PRODUCT AND
ALL YOU ARE DOING IS GETTING --
GIVINGIT COULD BE A SCAM
ARTIST TRYING TO GET YOU TO
PROVIDE PERSONAL IDENTIFYING
INFORMATION.
THE INTERNET HAS BEEN INTO BBB WHEN YOU