In this video I want to talk to you
about how you can repair trust in a
negotiation.
So say that you've lost or diminished
the amount of trust in a negotiation
because of any number of factors. In a
separate video we talk about
how you lose trust in the negotiation
but in this video I want to
talk to you about some approaches
particularly tactics you can use that
will help
rebuild or repair the trust that was
broken or lost.
Okay. First is verbal accounts, that's
where you meet with the other
party and you discuss the issues at
stake
right, to talk about any points of
contention
and get a common understanding there so
you talk
things through right. The next is
apologizing
the other party perceives that there's
been some breach or defection or
something
you've done that it's something that is
attributable to you
that resulted in a loss of trust where
you accept it you acknowledge it and you
ask forgiveness for it.
Okay. The next is earring grievances and
that's where you talk to the other party
you don't necessarily
accept blame for the loss of trust or
anything like that but
you listen to the other side you
hear their concerns you hear their
point of view you ask questions you
clarify
and show that you have some level of
understanding. Sometimes simply
demonstrating that you have an
understanding of the other party's point
of view
can work to remedy whatever perceived
conflict is at hand in the negotiation.
And then lastly uh formulating a remedy,
if you've identified the genesis of the
loss of trust
right you can come up with a solution, a
plan for redressing that loss
to rebuild it again such as
compensating the other party, giving them
the value
that was lost by virtue of your breach
of trust,
assuring them of some level of value
in the future. That would just be one
approach but the
general tendency here is to
work toward rebuilding
in whatever area the trust was lost
right to gain some level of
of assurance to the other party
that once again you will act in
accordance with how they believe
you should act in a given
situation or scenario.