>>> WELL, NOW TO THAT VIDEO EVERYONE, I MEAN EVERYONE IS
TALKING ABOUT, A PASSENGER BOUGHT A TICKET ON A FLIGHT AND
PAID FOR IT. UNITED OVER BOOKED THAT FLIGHT.
UNBEKNOWNst TO THE PASSENGER AND DECIDED TO AGAINST HIS WILL TO
BUMP HIM SO THEY HAD A SEAT TO UNITED CREW THEY WANTED TO MOVE
TO ANOTHER CITY. >> OH MY GOD.
>> OH, MY GOD. >> NO.
MY GOD, WHAT ARE YOU DOING LOOK AT WHAT YOU DID TO HIM.
OH, MY GOD. >> HAPPENED SUNDAY NIGHT, I MEAN
FLIGHT SCHEDULED TO DEPART CHICAGO, PEOPLE ON BOARD THAT
FLIGHT SAY THEY WERE TOLD THE RANDOMLY SELECTED FOUR TICKETED
PASSENGERS TO MAKE WAY FOR UNITED EMPLOYEES.
AVIATION POLICE DRAGGING THE MAN.
VIDEO SHOWS HIM LATER RETURNING TO THE PLANE.
>> I HAVE TO GO HOME. I HAVE TO GO HOME.
I HAVE TO GO HOME. >> NOW, THE PASSENGER WAS
TICKETED WAS TREATED FOR NONLIFE THREATENING INJURIES.
TODAY THE CEO APOLOGIZED FOR HAVING TO REACCOMMODATE
CUSTOMERS AND SAY THEY'RE REVIEWING WHAT HAPPENED.
IT IS REACHING OUT TO THAT PASSENGER.
IN AVIATION SECURITY OFFICER HAS BEEN PLACED ON LEAVE.
WITH ME ARE LEGAL PANEL, TED WILLIAMS.
TED, FIRST TO YOU. >> HAVE YOU EVER HEARD THE WORD
THE CUSTOMER IS ALWAYS RIGHT. IN THIS INSTANCE I THINK UNITED
IS GOING TO FIGHT IT OUT THROUGH A LAWSUIT.
I THINK THAT THIS CUSTOMER, THE MANNER IN WHICH HE WAS TREATED
HAS A CAUSE OF ACTION AGAINST LAW ENFORCEMENT OFFICERS FOR
EXCESSIVE FORCE. I THINK THERE WAS FALSE
IMPRISONMENT. THERE WAS A BREACH OF CONTRACT
AND CLEAR ON INFLICT OF EMOTIONAL DISTRESS.
>> THIS IS NOT YOUR STANDARD OVER BOOKING.
THEY WANTED TO PUT THEIR OWN PEOPLE, UNITED CREW ON THE
FLIGHT. THIS WASN'T EVEN OVER BOOKING.
>> IT'S PRETTY OUTRAGEOUS, THEY WANTED TO PUT FOUR CREW MEMBERS
ON THE FLIGHT TO GET TO LOUISVILLE SOONER.
IT'S 5:30 HOUR DRIVE, WOULD IT JUST KILLED THEM TO PUT THEM ON
A BUS OR SHUTTLE AND GET THEM THERE.
INSTEAD THEY CALL AVIATION PD WHO FORCIBLY REMOVED THIS MAN.
WHAT REALLY KILLS ME IS THEY SAID HE FELL DOWN.
HE "FELL DOWN." WE CAN SEE FROM THE VIDEO WHEN
THEY WERE YANKING HIM OUT OF THE SEAT, I'VE GOT TO DISAGREE WITH
TED, I KNOW IT'S NOT THE FIRST TIME.
I DON'T THINK THERE'S A BRIEF OF CONTRACT ACTION.
>> THIS WAS NOT OVER BOOKED FLIGHT.
THIS WAS THEIR OWN PEOPLE THAT THEY WANTED TO PUT ON THAT
FLIGHT. THIS WASN'T LIKE, YOU KNOW, WE
HAVE FOUR EXTRA TOUR RISS HEADING TO ORLANDO AND WE HAVE
120 SEATS AND WE SOLD 124. THEY WANTED TO PUT THEIR OWN
PEOPLE ON, THEY'RE THE ONES THAT DIDN'T DO THAT FIVE AND A HALF
HOUR DRIVE OR THEY DIDN'T CHARTER A NET JET TO TAKE HIM
THERE. >> THERE'S CLEARLY A BREACH OF
CONTRACT. THIS CUSTOMER BOUGHT A TICKET.
THEY AGREED TO TAKE HIM TO A CERTAIN LOCATION.
THE MERE FACT THAT ALL OF A SUDDEN THAT THEY TRIED TO TAKE
HIM OFF BECAUSE OF INDIVIDUALS WHO ARE EMPLOYEES, I THINK IT'S
A BREACH OF CONTRACT. >> ANOTHER THING THAT'S
APPALLING TO ME. ACCORDING TO THE RULES, WHEN
THEY ASKED FOR VOLUNTEERS AND HOW MUCH MONEY CAN THEY PAY,
THEY DIDN'T GET THE VOLUNTEERS. YOU'RE ENTITLED TO 200% CAPPED
AT $650 AND YOU KNOW THAT WAS THE AIRLINE LOBBYIST WHO MANAGED
TO GET THAT PUT INTO EFFECT. IF THEY OFFERED $5,000, THEY
WOULD HAVE HAD $15, THEY'VE GOT THIS LID ON IT.
>> UNITED OPTIC INVOLVED IN THIS IS PRETTY BAD.
THEY HAVEN'T HANDLED THIS PROPERLY.
THEY GOT OFF THE WHOLE RIDICULOUSNESS OF WEARING THE
LEGGINGS. NONE OF US READ IT.
UNITED'S IS 46 PAGES WHEN YOU BUY THAT TICKET, YOU'RE AGREEING
IT. >> THAT'S FOR PREBOARD.
I'VE READ THAT CONTRACT. IT IS NOT AFTER A PASSENGER
ACTUALLY GETS ON THE PLANE ITSELF AND THAT IS WHAT HAPPENED
IN THIS INSTANCE. >> YOU GUYS THINK THIS IS OVER
BOOKING, THIS IS NOT OVER BOOKING.
THIS IS NOT OVER BOOKING. THIS IS UNITED WANTING TO MOVE
FOUR OF ITS PASSENGERS SOMEPLACE.
>> I WOULD AGREE. THE PASSENGER HAD THE SEAT.
UNITED WANTED TO BRING SOME OF THEIR OWN PERSONNEL EMPLOYEES
ON. THIS IS NOT OVER BOOKING.
UNITED IS GOING TO PAY A LOT OF MONEY IN THIS ONE, I BELIEVE.
>> THE WAY THEY TREATED THIS MAN.
HE WAS DISTRESSED. I CAN'T BELIEVE THEY COULDN'T
FIND FOUR PEOPLE WITH THE RIGHT DOLLAR AMOUNT TO GIVE UP THE
SEAT OR ONE PERSON. >> YOU SEE HIM JUST AIRED, HE
SAYS, I WANT TO GO HOME AND YOU CAN'T BLAME HIM.
HE GOT ALL BUSTED UP BY CHICAGO PD AND WANTS TO GO HOME.
I DON'T KNOW HOW THE MAN ENDED UP GETTING HOME.
WE NEED TO SEE WHAT HAPPENS IN THE END.
>> IT'S A PUBLIC RELATION NIGHTMARE.
>> THE CEO SAYING DEACCOMMODATE OR REACCOMMODATE.
THAT ISN'T POLITICALLY CORRECT FROM