>> Drain. That is how Houston
water customers say they feel
after trying to get help from
the city of Houston where they
want explanations about in
accurate meter reads huge water
bills and now dirty murky
water. Tonight, KPRC, 2
investigator Amy Davis
continues the search for answers.
♪
>> Shuri Sanderson and her
husband built their dream home.
One Houston’s northeast side in
Saddle Creek Farms. Home sit on
huge locked in a picturesque
subdivision, 18 year-old to
have a 12 year low. And a 9
year-old is everything Shiri’s wanted for her family of 5.
wanted for her family of 5.
>> Except one thing we just
want regular water. We want
safe Water, Clearwater,
Clearwater. Yes.
Instead, this is what she and
her neighbors are getting brown
murky. Rusty, looking when they fill up their bathtub.
fill up their bathtub.
>> We’re swimming pools and
their glasses.
>> Ime have ground water.
You may not today. And if you
don’t today, then you’re
definitely going to have it
the end of the week. You know,
it’s it’s that frequent.
Now. How many of you have called to report this problem
called to report this problem
to the city?
>> All of us and everybody I’ve
been calling for about 4 years.
>> Each time they call.
They say the city sent a crew
from private company in for Mark to flush the hydrants.
Mark to flush the hydrants.
He used to clear up the water
for a month or so.
>> The Browns of now comes back
so often some homeowners have
invested thousands of dollars
in full house filtration
systems. >> Once per year as all, I’m
>> Once per year as all, I’m
supposed to have to change this
per the manufacture of the
filter.
>> Families here are changing
the pricey filters far more
often to keep their water
running clear. Take a look.
The filter on the left is brand
new bright white. This is what
the filter looks like after just 2 months.
just 2 months.
>> If anyone tries to tell us
that this is normal.
>> Yeah, we’re not buying into
water from the sprinkler system
has stained the stucco on their
homes and the towels and
bedding from their washers.
And when Crystal Lovelace build
her brand new pool in May and look at the swamp. She called
look at the swamp. She called
3, 1, 1, and a crew came again
to flush the hydrants. They
didn’t have an answer. They
just said it was.
>> It is what it is basically.
And there’s nothing that we can
do about it. Emails to public works. Their council member and
works. Their council member and
state regulators have gone
nowhere. There’s no answers and
they have to stop responding.
This is a sample of the water
that would have flowed into
the Anderson’s home if not for
their from Trey Shun system. >> To get answers, we took it
>> To get answers, we took it
to him by Rondo in laboratory
for testing.
>> My first reaction to a while
because I’ve been doing it for
all I have seen are quite that
bad water expert handy Busbee
said Iron is naturally
occurring in water.
>> It’s not harmful to your health and you can’t see it
health and you can’t see it
until the levels get so high,
but it can’t be dissolved.
The Texas Commission on
Environmental Quality says
drinking water shouldn’t have more than 2.3 milligrams of
more than 2.3 milligrams of
iron per leader. But the Saddle
Creek Farm Sample had 164
Miligrams. That’s 548 times
more than the state standards
allow.
>> They wanted to know if you’d
like to come have a glass of
water.
>> I’m happy to go to any part
of the city of Houston and sit
down and meet with residents
and I’m not afraid of our water system.
>> The city says they’ve
received 60 water complaints
from people in Saddle Creek
Farms over the last 5 years.
The city is just now waiting for the state to sign off on a
for the state to sign off on a
pilot study to put an additive
in the water to reduce how
often brown water runs out of
the taps. A city spokesperson
responded to one of our request
saying TC Q will review the
proposal within 60 days. That was on October. 27th.
That was on October. 27th.
Yet the state agency told us
the city didn’t formally submit
their proposal until November.
1st after our inquiry into
possible solutions. This has
taken longer than it should. >> It’s taking longer than we
>> It’s taking longer than we
would like it to we we we are
committed to getting to
addressing this for our
neighbors. We don’t believe
that anybody should have
anything less then superior
water, which is what our water
system rating is.
>> TCU QUE spokesperson told me
the Houston Region Office conducted an investigation of
conducted an investigation of
the Saddle Creek Farm System
on November. 4th. They said
that investigation is ongoing.
Separately to seek. You said it
will respond to the city’s
request to start that pilot study by December 31st. We will
study by December 31st. We will
stay on top of both of these
issues and bring you updates on