this video explains how to fix your
printer when you have a carriage jam
error message on your computer or your
printer's control panel
let's ensure that there is no paper or
other obstruction blocking the carriage
path
clear the paper jam from the back of the
printer first
unplug the power cord from the back of
the printer
remove the rear access door or duplexer
check the printer for jammed paper
if you see the paper in the printer
remove the paper by pulling evenly with
both hands to avoid tearing
if the paper tears while removing it
from the rollers check the rollers and
wheels for torn pieces of paper that
might remain inside the printer
if any torn pieces of paper remain
inside the printer
more paper jams are likely to occur
reinsert the rear access door
or the duplexer into the printer
check to see if paper is jammed in the
front be careful when removing paper
from the front it can damage the printer
open the front access panel
use a flashlight to make sure you've
removed all the small pieces from inside
the printer
close the front access panel
plug the power cord back in
press the power button to turn the
printer back on
the printer will reset itself as it
resets you will hear the printer
preparing to print again it may take
longer than it usually does to turn back
on
try printing a self-test page
press and hold the power button and then
press the cancel button
release both buttons at the same time
the self-test page prints
if the page prints successfully you do
not need to continue troubleshooting
if the page does not print continue on
to the next step
use the following steps to make sure the
carriage can move freely
open the print cartridge door
open the front access panel
while the printer is still on disconnect
the power cord from the back of the
printer
check for any obstructions under and
around the carriage that could prevent
it from moving
gently push the carriage towards the
center of the printer until you hear a
click
close the front access panel
close the cartridge door
reconnect the power cord to the back of
the printer
press the power button to turn the
printer on
try printing a self-test page again
press and hold the power button and then
press the cancel button
release both buttons at the same time
the self-test page prints
if the page prints successfully you do
not need to continue troubleshooting
if the page does not print continue on
to the next step
if the error message still displays it
might not be the printer
the power source might be the issue
check the power source by first
disconnecting the power cord from the
printer then
disconnect the power cord from the power
strip or surge protector it's plugged
into
plug the power cord into a wall outlet
and then plug it back into the printer
press the power button to turn the
printer on
try printing a self-test page again
press and hold the power button and then
press the cancel button
release both buttons at the same time
the self-test page prints if the page
prints successfully you do not need to
continue troubleshooting
if the page does not print continue on
to the next step
sometimes the issue can be resolved by
resetting the
printer press the power button to turn
the printer off
disconnect the power cord from the back
of the printer
wait 60 seconds
reconnect the power cord to the back of
the printer
try printing a self-test page again
press and hold the power button and then
press the cancel button
release both buttons at the same time
the self-test page prints
if the page prints successfully you do
not need to continue troubleshooting
if the page does not print continue on
to the next step
sometimes improperly inserting
cartridges can cause a carriage jam
let's make sure that the cartridges are
properly inserted
to make sure the cartridges are
incorrectly
first press the power button to turn the
printer on
let the carriage settle into the dock
then gently press the cartridge down
the cartridge releases so you can remove
it
be careful not to touch the
copper-colored electrical contacts or
ink nozzles this can cause clogs ink
failure and poor electrical connections
place the cartridge into the slot and
gently but firmly push it until it pops
into place
now this part is very important
as you're inserting the cartridge do not
use the top of the printer for leverage
this can cause the carriage to lift out
of position and damage the printer make
sure that each cartridge is in the
correct slot tri-color on the left black
on the right
load paper into the input tray
and then close the cartridge door
try printing a self-test page again
press and hold the power button and then
press the cancel button
release both buttons at the same time
the self-test page prints
if the page prints successfully you do
not need to continue troubleshooting
if the page does not print continue on
to the next step
if you've tried everything described in
this video and you still have a problem
your printer likely needs some type of
service
contact hp to find out what the support
options are for your printer
your options for service may vary
depending on how long you've owned the
printer and what country you live in