you‘ve gotta try the dish soap.
>>> SO WE HAVE SOME BRAND-NEW REPORTING WE’RE SCOOPING RIGHT
HERE ON NBC NEWS ABOUT WHAT WENT
WRONG IN IOWA AND WHY 100% OF
THOSE CAUCUS RESULTS STILL ARE
NOT IN.
NOT IN. HERE IS THE DEAL.
WE’RE LEARNING WHY THE THE PHONE
LINES USED TO REPORT RESULTS
WERE FLOODED MONDAY NIGHT.
IT WASN’T JUST CAUCUS
ORGANIZERS.
ORGANIZERS. THERE WERE ALSO A BUNCH OF TRUMP
SUPPORTERS CALLING IN, JAMMING
THINGS UP WITH AT TIME SOME
HOSTILE CALLS.
HOSTILE CALLS. WHERE MIGHT THE SUPPORTER HAVE
GOTTEN THE IDEAS?
APPARENTLY FROM ONE OF THE MOST
EXTREME FAR RIGHT MESSAGE BOARDS
ON THE INTERNET, ONE WE’VE
TALKED ABOUT A LOT ON THIS SHOW
CALLED 4CHAN AND THE APP USED TO
SUBMIT RESULTS WAS NOT FULLY
TESTED AND A ROLLOUT MAY HAVE
BEEN RUSHED.
BEEN RUSHED. LET’S GET INTO THIS.
BOTH OF YOU ARE BENS, YOU WERE
JUST OUT BREAKING IN OVER ON NBC
NEWS.COMES.
NEWS.COMES. IT’S SAID THAT TRUMP SUPPORTERS
ON THE 4CHAN LOONINES WERE TOLD
CLOG THE LINES?
>> AND IT WAS THE NUMBER WHO THE
PEOPLE WERE SUPPOSED TO CALL IN
TO REPORT CAUCUS SFLULTS.
>> THAT’S RIGHT.
IT’S EASY TO BLAME 4CHAN.
IT WAS WIDE OPEN.
PEOPLE KEPT CALLING THIS NUMBER.
AT LEAST THAT’S WHAT THEY CLAIM
UNFORTUNATELY.
UNFORTUNATELY. WE HAVE EVIDENCE FROM THE PARTY
ITSELF THAT SID TRUMP SUPPORTERS
WERE CALLING, PEOPLE WERE
CALLING AND HANGING YOU, LIKE
PRANK CALLS BASICALLY.
WE’RE NOT SURE IF THE IDEA
STARTED ON 4CHAN BUT IT WAS
THERE MONDAY NIGHT.
WE HAVE PROOF TO BACK IT UP.
>> A SPOKESPERSON FROM THE TRUMP
CAMPAIGN SAID IT LAUGHABLE.
SAY BE 4CHAN IS GOING TO MESS
WITH SOMETHING BIG ON ELECTION
NIGHT IS LIKE SAYING THE OCEAN
IS WET.
IS WET. WHAT IS THE WAY THE PARTY SHOULD
HAVE BEEN PREPARED FOR THIS?
>> OH, MY GOD, EVERYTHING WENT
WRONG.
WRONG. THERE ARE SEVERAL DIFFERENT WAYS
THIS WENT WRONG.
THEY SENT OUT APP NO ONE KNEW
HOW TO USE AND IF THEY DID KNOW
HOW TO USE IT, THEYIT DIDN’T WOR
AND THIS AT EVERY LEVEL WAS A
NIGHTMARE.
NIGHTMARE. IT’S A REALLY BAD OPERATIONAL
SECURITY SITUATION.
SECURITY SITUATION. THERE ARE WAYS TO GAME PLAN
THIS.
THIS. THERE ARE WAYS TO STOP THIS SORT
OF THINGS FROM HAPPENING BUT
THEY DIDN’T DO IT.
THE DEMOCRATIC PARTY STRAIGHT UP
DID NOT DO THIS.
SO WHAT THEY USED TO DO ON
DEBATE NIGHTS IS RIG LIKE ONLINE
POLLS THAT WERE VULNERABLE TO
THIS SORT OF THICK TO MAKE IT
LOOK LIKE THEIR PREFERRED
CANDIDATE WON WHATEVER DEBATE.
THIS IS NOT A NEW IDEA FOR THEM.
IT JUST SORT OF LIKE A NEW
TACTIC.
TACTIC. >> YOU TALK ABOUT ALL THE THINGS
THAT HAPPEN, THESE UNDERLYING
FACTORS.
FACTORS. BEN, YOU’RE TALKING ABOUT WHAT
HAPPENED WITH THE APP ITSELF.
YOU HAVE SOME NEW REPORTING ON
THAT.
THAT. TELL US ABOUT IT.
>> IT’S INCREDIBLE AFTER ALL THE
CYBER SECURITY CONCERNS AND
CONCERNS ABOUT RUSSIAN
INTERFERENCE AND THE THREAT OF
HACKING THAT THE APP HAS
ACTUALLY BEEN LEAKED.
WE WERE ABLE TO GET A COPY OF
THE APP FROM ONE OF THE IOWA
PRECINCT MANAGERS AND DOWNLOAD
IT.
IT. I HAVE A COPY OF IT ON THIS
PHONE HERE DOWNLOADED HERE IN
NEW YORK.
NEW YORK. AND WE SENT IT TO ANALYSTS WHO
FOUND THAT THE CODING WAS
RUSHED, THAT THERE WAS SOME
DESIGN AND TECHNICAL
CONSIDERATIONS THAT WERE RB
PROBLEMATIC AND YET THIS APP WAS
RUSHED INTO USE.
WHILE THE CORE FUNCTIONALITY OF
THE VERY SIMPLE, BASIC APP
LOOKED TO BE OKAY, THERE WAS A
CODING ISSUE ON THE BACK END,
HOW THAT DATA WAS TRANSFERRED TO
THE IOWA DEMOCRATIC SERVERS.
THE OTHER THING THAT WE SAW
BECAUSE WE GOT COPIES OF THE
E-MAIL CHAINS SENT TO THE
PRECINCT CHAIRS GIVING THEM
MULTIPLE LAYERS OF INFORMATION,
COMPLICATED INSTRUCTORS, ASKING
A LOT OF THE PRECINCT CHAIRS TO
DO ON THEIR PHONES, ON THEIR
APPLE AND ANDROID PHONES AND IT
LOOKED LIKE A RUSHED JOB AND
POOR DEPLOYMENT.
POOR DEPLOYMENT. YOU CAN’T FORGET THAT FOR YOU A
THE CONSIDERATION ABOUT CYBER
SECURITY ISSUES, ELECTION IS A
LOT MORE THAN JUST CYBER
SECURITY.
SECURITY. WE’RE TALKING ABOUT REAL PEOPLE
ON THE GROUND, BEING ASKED TO
CHANGE SETTINGS ON THEIR PHONE,
GO INTO THEIR PHONE AND CHANGE
IT TO ALLOW THESE OUTSIDE APPS
THAT THE PHONE WAS TELLING THEM
WAS NOT SAFE.
YOU HAVE TO DO THE GROUNDWORK TO
TRAIN PEOPLE IN ADVANCE.
PEOPLE ARE TELLING US THERE JUST
WAS NOT ENOUGH TRAINING.